Incredibly lazy and unprofessional (TNT)

Member Name: Kenny Stuart

Product:	TNT
Date:	03/07/09 (11 review reads)
Rating:

Advantages: None

Disadvantages: Don't like making deliveries

On the 16th June TNT arrived with a consignment of 4 large boxes, the driver simply dropped the boxes off the back of the truck, I struggled to move 3 of them but could not manage the fourth, I realized by then that this guy had a bit of an attitude but had to ask him to help me move the 4th box, he just looked at me as if I'd lost my mind, I was getting pretty annoyed so changed my tone and asked more forcefully that he assist me in moving all four boxes to the side of the house (about 12 feet), he did so begrudgingly and just dropped the boxes down quite hard, later when I examined the goods they were quite badly damaged and we had to get some pieces of the consignment replaced.

These arrived again by TNT on the 3rd July, and clearly as these were replacements we wanted to check the contents before signing for them, informing the driver of this intent we were subjected to him aggressively threatening to call the police, which he absurdly claimed to be entitled to do because we were refusing to sign for the goods, he also threatened to call his company (which he was welcome to do, but didn't), stating that it was people like us that made their job difficult, after we had quickly checked over the goods (a couple of minutes) we signed for them and he left, pity the next customer on his route.

If this person worked for me I would sack them for gross misconduct and bringing the company into disrepute, but he doesn't, and looking at various comments on the net, it doesn't appear TNT would share that view, as many people are clearly unhappy with the service provided by them, a clue to the numbers of unhappy customers could be in the fact that TNT Express don't advertise any complaints procedure, if they even have one.

So be warned, if you use TNT to deliver your consignments, they don't appear to like being inconvenienced by having to deliver them, and may well hurl abuse and threats at your customers.

Summary: Overall, an astoundingly poor service