I COULDNT GIVE NO STARS, SO GRUDGINLY ONE STAR IS GIVEN (TNT)

Member Name: kilted_barbarian

Product:	TNT
Date:	26/08/09 (35 review reads)
Rating:

Advantages: NONE

Disadvantages: They are useless, rude and couldn't care!

My company used TNT couriers - until I convinced them otherwise! Working in the medical devices industry, sometimes I have urgent packages for hospitals, and a reliable courier is essential. Constantly however, my packages were not delivered before 9am as was paid for. Eventually I started to complain to local office - their excuse was that the drivers could not load their vans in time! I live less than 10 miles from the local depot, so I went down one day at 8am and saw the drivers enjoying a cup of tea. The final straw was when I had no delivery (before 9am) and called the depot at 10.45am. I was told that the driver could not find my property (despite the fact they had delivered dozens of time). It was a Friday, and I asked to reschedule the delivery for 3pm. I was told this was not possible. I said I wanted the parcel before 9am the following morning (Saturday) and I was told that the earliest delivery they could do was Monday before 12! I was not allowed to collect the parcel from the depot either! At 1pm, I drove to the local depot where the staff were appaulingly rude, and they said - well we did try to redeliver at 1.04pm. D'uh, I left to complain at 1.04! The service is appauling and I will never use them again, they are useless, expensive and they do not care. They have lost my companies modest £250,000 account with them as a result.

Summary: Nothing left to say - TNT, you are nothing more than a bunch of cowboys!