Newest Review: ... help me to move those boxes, she said I need to do it myself. I said ok, just give me 5 to 10 mins. She said: we wont wait, you need to do it in 2 mins, otherwise we gonna leave. My parents are 60 years old. They still help me to move these heavy boxes down stairs in a hurry. And there is many stairs and we dont have any tools to move it easier. After we did it in 5 mins, I saw them just arrived and they have trolley to move boxes very easily to their freight car. Because of the suddenly strenuous exercise, my parents look tallow-faced and they felt they are very uncomfortable. If you(ups) didnt give us the exactly time you will come to col... more
Customer UPS Reviews (37)
by jackiwei - written on 14/08/13
I have 6 30kg boxes need to sent by ups, they email me the collection time is 10:00am-5:00pm. And at 11:00am, I received a call said they have already arrived and I need to go down stairs immediately. I tell her I need someone to help me to move those boxes, she said I need to do it myself. I said ok, just give me 5 to 10 mins. She said: we wont wait, you need to do it in 2 mins, otherwise we gonna leave. My parents are 60 years old. They still help me to move these heavy boxes down stairs in a hurry. And there is many stairs and we dont have any tools to move it easier. After we did it in 5 mins, I saw them just arrived and they have trolley to move boxes very easily to Read the complete review
by Deanne Haseltine - written on 08/08/13
I placed an order, made arrangements to work from home to receive the package. Package shown as being loaded onto the van overnight. Stayed in all day; checked UPS's tracking system regularly, to be assured that the package would be delivered by the end of the day. Checked the system again at 9pm only to find that the package had been returned to the depot, with UPS having made no attempt to deliver it at all. Naturally no contact from UPS & customer (dis)services closed. UPS assume that I can take a second day out of the office to suit them. Given that I can order shopping to be delivered within a one hour slot with a high level of reliability, why do UPS ... Read the complete review
by Radomir Grkovic - written on 15/07/13
Bell for my flat is not working (courtesy of H&F Council) and I left big note at the door for the driver to ring me and I will be down in a 2 sec. Not a chance!!! I do understand that they are not obliged to call me, especially as they don`t have company mobile phone, but it would be nice to help customer in trouble.I will certainly make sure to avoid buying anything that will be delivered by this company. Poor, poor customer service.
by sjellisimo - written on 09/05/12
I'm genuinely shocked at how bad UPS's service is! Having missed a delivery yesterday and rescheduled for today (supplying them with a phone number incase of any difficulties) I decided to take the day off work today to wait for a package (worth around £1000) listed as out for delivery this morning. I waited in my house from 9am til 3pm at which point I decided I would contact UPS to find out what was going on. After speaking to someone on their Live chat service I was reassured that my package would arrive today before 7pm. This wasn't ideal but I had no choice...At 6pm there was still no sign of UPS so I went online and looked at the progress report only to ... Read the complete review
by S. Strauch - written on 12/02/12
I reside in the UK and recently ordered a small hard disk containing software from a company in Canada. I paid $25 for UPS delivery, but on arrival, the delivery man demanded an extra £31 pounds which he said was 'some sort of tax'. I am very displeased with this and UPS will never again be my choice of courier.