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I have 6 30kg boxes need to sent by ups, they email me the collection time is 10:00am-5:00pm. And at 11:00am, I received a call said they have already arrived and I need to go down stairs immediately. I tell her I need someone to help me to move those boxes, she said I need to do it myself. I said ok, just give me 5 to 10 mins. She said: we wont wait, you need to do it in 2 mins, otherwise we gonna leave. My parents are 60 years old. They still help me to move these heavy boxes down stairs in a hurry. And there is many stairs and we dont have any tools to move it easier. After we did it in 5 mins, I saw them just arrived and they have trolley to move boxes very easily to their freight car. Because of the suddenly strenuous exercise, my parents look tallow-faced and they felt they are very uncomfortable.
If you(ups) didnt give us the exactly time you will come to collect, you should notify us 30mins earlier, not 5mins! And the staff who call me,she is kind bully me. If I don't do in in 2 mins, I will miss the chance to send my boxes and I will be charged extra money if I need to arrange another collection time.
I just want to said" fk you' to the women who make the phone call. And ups sucks!
I placed an order, made arrangements to work from home to receive the package. Package shown as being loaded onto the van overnight.
Stayed in all day; checked UPS's tracking system regularly, to be assured that the package would be delivered by the end of the day. Checked the system again at 9pm only to find that the package had been returned to the depot, with UPS having made no attempt to deliver it at all. Naturally no contact from UPS & customer (dis)services closed. UPS assume that I can take a second day out of the office to suit them.
Given that I can order shopping to be delivered within a one hour slot with a high level of reliability, why do UPS refuse to give any time of delivery, only a day .... & then fail to honour even that vague promise.
The poor service also damages the reputation of the company that I ordered from, so a double whammy.
Come on UPS - you may love logistics, but its difficult to love UPS!
Bell for my flat is not working (courtesy of H&F Council) and I left big note at the door for the driver to ring me and I will be down in a 2 sec. Not a chance!!! I do understand that they are not obliged to call me, especially as they don`t have company mobile phone, but it would be nice to help customer in trouble.I will certainly make sure to avoid buying anything that will be delivered by this company. Poor, poor customer service.
I'm genuinely shocked at how bad UPS's service is! Having missed a delivery yesterday and rescheduled for today (supplying them with a phone number incase of any difficulties) I decided to take the day off work today to wait for a package (worth around £1000) listed as out for delivery this morning.
I waited in my house from 9am til 3pm at which point I decided I would contact UPS to find out what was going on. After speaking to someone on their Live chat service I was reassured that my package would arrive today before 7pm. This wasn't ideal but I had no choice...At 6pm there was still no sign of UPS so I went online and looked at the progress report only to find that a second delivery attempt had been listed. This was a blatant LIE!!! Even if i had by some chance not heard the door which was virtually impossible there was no note left to confirm this delivery attempt.
After getting through to a UPS manager who contacted the delivery man in question I was fed yet more lies by UPS. Apparently the driver had tried to deliver to the wrong address.... Assuming a large company like UPS would have some kind computer database of addresses etc. how was this possible when they obviously had the correct address the previous day?? Not only this but if they had delivered my £1000 worth of goods to the wrong person who's to say they would have rejected them.
Taking all of this into account I will never use UPS or order goods from companies who use them ever again!!!!!
I reside in the UK and recently ordered a small hard disk containing software from a company in Canada. I paid $25 for UPS delivery, but on arrival, the delivery man demanded an extra £31 pounds which he said was 'some sort of tax'. I am very displeased with this and UPS will never again be my choice of courier.
I had been with UPS for over a year. Over 200 4kg parcels sent out every month. Their prices were high but, on the courier side, it was an excellent service.The admin side is the worst, most incompetent company I have dealt with in business in seven years. I have never felt so badly treated or so frustrated. It has basically ended in some invoices not being paid (due to a few very unreliable account reps) and finally a letter from their solicitor.If only ONE person had got back to me, there would have been no problem but they caused the whole issue themselves because of a simple error.
My interactions with UPS express services staff in the last two days has left me in a traumatised, harassed and perplexed state. I reside in Bangalore, supposedly in a remote area of Bangalore according to UPS tracking service. Surprisingly, my residence is less than 15 kms from the UPS office in Bangalore and is well connected by road. So, the staff from this 'internationally well known' courier service decided to NOT deliver my parcel after it arrived in Bangalore on 28th Jan 2011. Further, they did not think it would remotely interest the 'prospective' recipient (i say 'prospective' since I still have not received my parcel) to know that this reputed firm is not interested in delivering the parcel. I contacted the office in Bangalore (2286 8860/ 34/36/41) on 1st Feb 2011 only to realize that getting a call through to their office during the 'office hours' makes hitting a jackpot on the slot machine appear easier. By the way, this is not because their staff is busy attending calls, they just do not appear to believe in answering calls. However, I did win the jackpot (someone did pick the phone up !), only to speak to a curt, impatient woman who put me through to another person who never answered. After persistently trying to reach them following my failure the first time, I manage to go to the second level this time . Yipee ! I get past the curt lady to speak to an equally impatient guy. This guy tells me that I need to speak to their agent who handles the deliveries and promptly gives me his number. Well, I begin trying to call the agent. Guess what happens ? No surprises there. He also does not believe in answering calls. No further calls of mine were received at the Bangalore office. I finally managed to speak to the agent on 2nd Feb 2011 (the drama is well into its next day...). And voila ! He says he has NOT got the parcel from UPS. During this entire haranguing episode, none of the intellectuals that I spoke to offered any apology. I guess they do not need to bother about the problems that they inflict upon their unsuspecting customers.
Finally, I call their international customer care (0008008521113) center and lodge a complaint. I was asked to contact the toll-free Indian customer care (1800227171 / 18001027171). At about 10:30 am on 2nd Feb 2011, I manage to lodge a complaint with the Indian customer care who tell me that 'the issue will be looked into' and will let me know about the status of my parcel. I receive no calls from them until 1 pm. I give them a call again only to be told that 'an internal inquiry' is on to find the 'whereabouts' of my parcel. I am also told that it might be irreversibly lost.
By the way, the parcel contains visa documents and a delay would mean that I might have to pay for an apartment for a period in which I will not be residing in it, miss a conference which offers important job prospects, and jeopardize my position at a University which I am supposed to join,
I am wondering if there is some way of filing a case against this firm for their total disregard towards their customer, inefficiency and apathetic attitude.
I have both shipped and had parcels delivered with UPS.
Wouldn't recommend them and their delivery is especially poor - I wanted to track a parcel and it said "Billing information received" meaning that Apple (the company who were shipping to me) had scheduled delivery but it had not been picked up from them yet. Ups also said that as soon as they picked up the parcel, they would update the status.
I checked the next morning and it said the same thing - so I popped down the local shop for 5 mins, and when I came home there was a "We called and you were out" card. I checked its tracking and it still said "Billing information received".
Had same problems when shipping an item to Germany.
Their delivery is good but their tracking is the worst I have ever come across for a courier company. Much rater use TNT.
UPS...Dick Turpin more like. Just had a parcel delivered to me in the UK which was shipped from the US. UPS turned up on my doorstep and demanded I pay the ESTIMATED tax and "brokerage charges" in cash there and then. Estimated? They know how much it's worth and how much tax has to be paid so how can it be estimated??? I'd had no warning of when my package would be arriving so had to raid my son's piggy bank to pay. No other shipping company I've used does this, I am always sent an invoice after the delivery which I duly pay by card. Also the brokerage charge is extortionate, £11 for something which costs £48 and had £9 tax. That's nearly 20% of the value of the goods on top of what they've already charged for shipping. Won't be using these scammers in future.
UPS is a parcel delivery service which you can use to send parcels nearlly all over the world. The first time I used it was to send my Xbox 360 out to Frankfurt, Germany to get it fixed.
My first time experience with UPS was hassel free and were very polite. When I had to schedule for a pick-up from my house I arranged over the phone, and within 3 minutes they scheduled for my parcel to be collected the next day. The next day they came at a very appropriate time for me and collected it. It was as easy as that.
When I shipped it, it was on the standard delivery service which is meant to be the slowest but it had arrived in Germany only 4 days later which I thought of being very fast. A great feature of this service is that you can also track where your parcel is located at any given time using the internet and tells you who signed for the parcel.
My Xbox was also sent back using the same service. It wasn't as quick as last time as it took around a week but overall I believe this company to be very polite and very efficient with sending parcels anywhere in Europe.
The United Parcel Service (UPS) is the world's biggest package delivery company and has a very good reputation for providing a good, efficient service.
I used the UPS to return my faulty xbox360 back to Microsoft. They emailed me the label to use, with easy to follow instructions about how to package my item and how to arrange delivery, which I did on-line.
The website is very user friendly and straight-forward to use, there is quite a lot to fill in and you need to know the weight of the product you are sending. I specified that I wanted it to arrive from 1400 - 1600 on a Friday afternoon. The times you can choose vary depending on where you want the collection from.
I arrived home at dead on 1400 and waited....and waited.... At just after 1600, I checked online to see what had happened. Apparently they had already been to my property and been unable to collect. Obviously they must have arrived just before 2 when I wasn't there. What was annoying was the fact that they failed to ring the telephone number I had provided. I phoned the customer helpline and was spoken to by a very polite lady who was nonetheless unable to help me and told me I'd have to re-arrange the collection.
I re-arranged the collection from 1400 to 1500 the following Monday. At 1000 that day, I received a phone call saying that they would be able to collect between 1600-17.30. On this occasion, they did arrive on time and I was impressed with the friendly, efficient service I received.
Overall, I was treated politely and courteously by both the courier and the customer-service department. The system is easy to use, easy to book and very user-friendly.
The UPS are a huge company, dealing with thousands of parcels a day, and it is inevitable that occasionally things do go wrong. However, my overall impression is one of an efficient, well organised company that make the whole procedure very simple.
I had a terrible first time experience with UPS for an air freight import from USA to UK. This was scheduled to arrive in 4-7 days. Three weeks later and after numerous phone calls to UPS Customer Service to track down my shipment, I was told by several very polite staff members that they literally had no idea where my shipment was. A "tracking specialist" was assigned which did not yield any results. UPS did not get back to me after several promises that I would be contacted within 24 hours. I had to keep calling UPS to follow up, each time with no progress. When my shipment was finally found, I received a phone call from UPS staff acting as if everything was completely fine with my order. My delivery finally arrived but 6 weeks later I am still awaiting compensation for my complaint. I am not hopeful. This service was very expensive, follow up was poor, not to mention my disbelief over UPS admitting to me they had "no idea" where my 170kg pallet of goods was.
I used UPS to send my laptop back for repairs when it broke and I must say it couldn't have been easier, all I did was ring up their automated line, and arrange when to have it picked up. This process took about 5 minutes and was sped up by the fact I had a pre-paid label, if you don't have one then you have to go through to their customer services dept and buy one.
They were prompt and collected it slightly earlier than they said they would which was quite impressive that they were so keen to transport it! It took all of a day for them to ship it to the Netherlands where my laptop was fixed.
UPS also handled my laptops return journey and were again very quick, it took them a day to have it moved from the Laptop repair depot to my front door.
All in all I have found them to be very very good to use, I do know that if you don't have a pre-paid label then they can be quite pricey to send via but if you want good reliable service then I would be more than happy to pay a bit extra to have that peace of mind.
Just over a month ago I urgently needed to get some bank cards and drivers licenses to my daughter, who is travelling. At the time she was in Georgia, and since she was travelling around, didn't have an address that I could send the package to.
There were two days, however, when she would be in Tbilisi, and someone she knew agreed to let her have the package sent to her work address.
I called a few courier companies, and some wouldn't handle bank cards, others couldn't guarantee delivery on time, and some were just too expensive.
UPS were very helpful over the telephone, and the person I spoke to was well informed and could guarantee the package arriving on one of the two days my daughter would be there. The critical arrival days were Tuesday and Wednesday of the following week, and we agreed that if I sent the parcel on Thursday it would almost certainly be there on Tuesday. Wednesday was the very latest that it could arrive.
I made all the arrangements over the telephone, and voiced my concern about the security of my packaging. I was promised a UPS envelope which I could seal, and given a pickup window (morning). I paid by credit card over the phone and was given the best price they had.
The courier arrived on time, with the UPS envelope for me to put my package into, and a form for me to fill. I filled in the form, sealed the envelope, and the courier left me a copy of the form with the tracking number, so that I could check on the progress of my package online.
That was the fun part. I checked once a day over the weekend, and could see where the package had reached and when it had left, until eventually it arrived in Georgia. It was safely delivered, as promised, to my daughter's friend in her office on the Tuesday, with plenty of time to spare.
This is was a super service, and solved a massive problem of delivering vital documents during a very small window of opportunity.
UPS provides postal services across the globe - from my experience the majority of their services are good however they have some serious problems that they need to solve.
I had to return my Xbox for repair, which involved getting a postage label from UPS and arranging for them to collect the package.
The first problem was that my label never arrived by email, I emailed support and was told to call - I then called and was told to email. In the end I gave up and cancelled the repair request and then just made a new one and got my label.
When arranging collection the latest they would collect from my house was 7AM, which is incredibly early as the "latest" they could collect.
However, once my package was away it was returned to microsoft very quickly and was then posted back to me and delivered fast as well.
Overall the service is ok, but has some problems.