UPS

UPS SCS - Air Freight Service disastrous for my business (180 words)
by UPS FAIL - written on 29/09/09
Rating:

I had a terrible first time experience with UPS for an air freight import from USA to UK. This was scheduled to arrive in 4-7 days. Three weeks later and after numerous phone calls to UPS Customer Service to track down my shipment, I was told by several very polite staff members that they literally had no idea where my shipment was. A "tracking specialist" was assigned which did not yield any results. UPS did not get back to me after several promises that I would be contacted within 24 hours. I had to keep calling UPS to follow up, each time with no progress. When my shipment was finally found, I received a phone call from UPS staff acting as if ...  Read the complete review

UPS - A special delivery for you! (214 words)
by - written on 22/09/09 (Useful, 13 readings)
Rating:

I used UPS to send my laptop back for repairs when it broke and I must say it couldn't have been easier, all I did was ring up their automated line, and arrange when to have it picked up. This process took about 5 minutes and was sped up by the fact I had a pre-paid label, if you don't have one then you have to go through to their customer services dept and buy one. They were prompt and collected it slightly earlier than they said they would which was quite impressive that they were so keen to transport it! It took all of a day for them to ship it to the Netherlands where my laptop was fixed. UPS also handled my laptops return journey and were again ...  Read the complete review

UPS: Documents to Tbilisi (367 words)
by - written on 30/08/09 (Very useful, 62 readings)
Rating:

Just over a month ago I urgently needed to get some bank cards and drivers licenses to my daughter, who is travelling. At the time she was in Georgia, and since she was travelling around, didn't have an address that I could send the package to. There were two days, however, when she would be in Tbilisi, and someone she knew agreed to let her have the package sent to her work address. I called a few courier companies, and some wouldn't handle bank cards, others couldn't guarantee delivery on time, and some were just too expensive. UPS were very helpful over the telephone, and the person I spoke to was well informed and could ...  Read the complete review

Not great (170 words)
by - written on 06/06/09 (Useful, 29 readings)
Rating:

UPS provides postal services across the globe - from my experience the majority of their services are good however they have some serious problems that they need to solve. I had to return my Xbox for repair, which involved getting a postage label from UPS and arranging for them to collect the package. The first problem was that my label never arrived by email, I emailed support and was told to call - I then called and was told to email. In the end I gave up and cancelled the repair request and then just made a new one and got my label. When arranging collection the latest they would collect from my house was 7AM, which is incredibly early ...  Read the complete review

UPS: Excellent courier (150 words)
by Jeremy Benjamin - written on 30/04/08
Rating:

I average about 200 parcels delivered to me per year, and UPS is in my experience the most reliable courier. I have never had a single problem with them. When I think about the ineptitude of ParcelForce International or Amtrak, UPS are an absolute blessing! I have never once known them do such things as leaving cards without knocking properly if at all, or not leaving a card at all, or being impossible to contact, or holding an international parcel without telling me, or having a payment system that does not work, etc. I have told suppliers from abroad that they must use Fedex or UPS, otherwise I will not deal with them, as ParcelForce International are too much trouble. ...  Read the complete review