Arrow Express

I had a parcel sent to me from Qvc on the 30/06/05 by the wonderful White Arrow group. I also had a parcel sent to me from Qvc on the 04/07/05. I also had another parcel sent to me from Qvc on the 07/07/05. After waiting in all week with no parcels turning up, i contacted White Arrow and was told it was on the van and i would receive it that day. By 2pm i thought i would double check and phoned them again and was assured it would be delivered that day. The following morning with no parcel delivery,i phoned again and was told i had moved(wish i had known),i explained i had not moved and had lived at the same address for the last 8 yrs,only to be told ...  Read the complete review

It seems almost pointless to add any further criticism of White Arrow, from the previous reviews everything has been said before. My experiences are as follows: Parcel One due from QVC, I was advised that the delivery would be 5 to 7 days, so from day 5 I sat at home and waited until day 8. On telephoning white arrow I was told that the parcel would be delivered the following day, once again I sat at home all day with a clear view of my front door, as you have guessed.... no delivery. Day 11, delivery arrives with a sticker on the box referring to an unsuccesful attempt to deliver the previous day. Parcel two almost the same situation, ...  Read the complete review

After sitting here reading all these reviews I thought I would put across an opinion from someone who works in heavy goods. Customers think they have the right to be rude,obnoxious,insulting and downright demanding to us.Well,let me tell you this,YOU CAN'T. When I recently asked a man to stop swearing at me on the phone his reply was "You are paid to be spoken to like that." I DON'T THINK SO MATEY!!!!! You forget that we are human beings too with feelings and to be spoken to like that all day, every day is not nice. One good thing about it is if someone comes on the phone and totally pisses us off then we have the ability to ...  Read the complete review

i make this reveiw only a few moments after my window was hit by white arrows delivery of a parcel for a neighbour, as i am in an upstairs flat, i found it quite amazing that the delivery of this parcel to fly at my window. and by the time i got up and through the door i was sitting next to, the driver was off. i contacted the call center who refused to give me any details like the depot it was from, the managers name, the drivers name, the depot's telephone no. and point blank refused to beleve me. after several calls i found it was from a depot miles away, and i called it, and told them if they wanted to retreive this parcel today in the one piece i had it ...  Read the complete review

ive been expecting a delivery form qvc for the past week. luckily i was in today when the driver arrived. unfortunately, i was in the bathroom. the driver, however, chose to ignore the bell clearly situated next to the front door and use the letterflap as his means of communicating his presence. i could not hear this, and as i made my way downstairs, spotted the card as he dropped it through the letterbox. i rushed to open the door, only to see him speeding out of the cul de sac. i called the number listed on the card only to discover that in order to receive my delivery, this centralised call centre, based several hundred miles away would have to send an ...  Read the complete review