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Parcels never arrive -  Arrow Express Transport / Automobile Service
Arrow Express 

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Parcels never arrive (Arrow Express)

marthajo

Member Name: marthajo

Product:

Arrow Express

Date: 12/11/02 (112 review reads)
Rating:

Advantages: Good customer service

Disadvantages: Don't leave cards when recipient not home

I do a lot of my shopping over the internet. Most times packages arrive in a short time, but with White Arrow express, my packages never arrive. I am not sure if I have ever had one successful delivery from them.

Whenever I have queried an item with a home shopping/internet shopping company that hasn't arrived, I always find that it has been returned to them. This is my experience with White Arrow Express. I am always told that White Arrow Express has tried to deliver a number of times, no one home, have left a card through the door and eventually returned the package to the sender.

I find this really frustrating as I have never seem one of these cards that have been supposedly put through my door.

Although I have emailed their customer service in the past and find them to be quite helpful and they do try and sort the situation out.


Summary:

Last members to rate this review:
(6 members total)

ray1952%2FFishbulb%2FNikkiH%2FEmma1973%2Fmumsymary%2Fthehud%2F

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Overall rating: Useful

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Last comments:
Fishbulb

- 12/11/02

Welcome to dooyoo! You probably could have expanded a little to let us know what White Arrow are doing about this and how you have complained and their response, but nevertheless off to a good start here.

Read, rate and comment on other's ops as well as writing more.

If you need a hand around the site, then please let me know.

Fishbulb >><>?™ (Services Guide)
mumsymary

- 12/11/02

They always leave mine by the dustbin just waiting for the bin men to take it away ggrrrrrr


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