“ UK parcel delivery & courier service. „
I have had really bad experiences with Yodel, as have many of my friends.
I ordered a product online from a company for next day delivery, they arranged a Yodel delivery and gave me a tracking number. All day I stayed in, waiting for my parcel to arrive. Eventually I saw that the online had updated to 'recipient not in, note left with contact details', I was furious! No one had tried to drop anything off, there was no calling card and it is impossible to contact anyone as there are no telephone numbers for Yodel where you can actually talk to a real human being ! In the end, I drove to the depot store 20 miles away to demand my parcel, got laughed at & told that the delivery was being made by their local delivery driver and the parcel was with her. They gave me her address. I drove to her home, a woman answered in her pyjamas (yeah, you know she hadn't left the house all day!), passed over the parcel, made small excuses and never apologised.
***Best Friend's Experience***
A friend of mine had ordered a menu & invites for her upcoming wedding. Again, the company arranged for Yodel to deliver the items. She waited for the delivery, a couple of days later after the arranged delivery date and no calling card, she rang the company who contacted Yodel. They said that the delivery had been made and my friend was lying. It turns out that the Yodel delivery man had tossed her parcel into her garden over her fence. Luckily, the parcel wasn't fragile! However, it HAD been raining and the invites closest to the box were ruined.
A very shady company with shady business strategies. I have to admit, they must occasionally do something right though because somehow they are still in business !! These are the actual experiences of myself and a friend, and we won't be using Yodel again. A recent television programme on Channel 4 highlighted the negative business practice of Yodel so I don't think they will be in business much longer...
Basically these are the cowboys of the delivery companies. It can only because they are the cheapest that the like of Argos and Amazon use them. 9 times out of 10 my delivery experience has not been good.
Typically deliveries do not take place on the day that it is supposed to. In such cases a false explanation is given such as 'unable to obtain access' i.e I was not at home, when I know I was. They say a card was left when it wasn't. Is it the drivers or the company that make up these lies? Is it to fool the shops that they are providing a service when they aren't?
I have also had other's people's items left outside my house in error. In one case it turned out to be a mobile phone destined for delivery more than 10 miles away. I rang Yodel to advise them and request its collection and delivery to the rightful recipient. Did they care? Did they did come? No way!
Another indication of the their shoddiness is frequent use of unmarked vans and even private cars to make deliveries. Their drivers do not wear badges or uniforms, so you can be confronted with a complete stranger on your doorstep and an unidentified vehicle on your driveway. Check with the Police or Neighborhood Watch on what they think about opening your door in such circumstances.
Unfortunately we have little choice or influence in having to put up with Yodel. But the big on-line shops do. It's a pity that they do nothing about it.
Yodeling is a traditional vocal technique used in music more commonly around Germany, Austria and Switzerland. To those unfamiliar with the sound it may seem fun, but it's not an easy technique, since it involves quick alternation of head and chest voice. The effect is the yodel. One interesting fact about it, is that singers who yodel, generally can't do anything else while utilizing the technique. An upright, standing position is recommended, and the strain it puts on a singer's concentration practically renders him or her useless for anything else that requires focusing, like playing an instrument, dancing or any other complex tasks. True, there are exceptions to the rule as there are in everything. If you're happy with Yodel, you're probably the exception.
Now, if you're wondering why I just gave you a short introduction into yodeling, well it's very simple. Yodel, the UK-based shipping company, very much deserves its name. They're "yodelingly" useless. It's a nice and catchy name for a company, just like Yahoo, which in my opinion are just a bunch of yahoos. Yodel is very much the same. All about the name, and nothing about actual work done. Well, what's wrong with Yodel, you might ask, after all it's just another shipping and delivery company, like all of them, it's probably prone to the same issues. That's true. I am not being unfair to Yodel. Usually people do not write positive reviews about shipping, because those who are happy, will not take the time to express their positive experience, so yes, the number of negative reviews about delivery companies will always be higher than the positive ones, but here's the reason that got me to write this review: out of dozens of items ordered or returned online, it was only Yodel that managed to mess things up in every possible way. Unfortunately, now HDNL is also part of Yodel, which means that we can start to expect issues there too.
I have had probably 50 Royal Mail deliveries this year. None of those went wrong. I've had 2 deliveries done by Yodel. One of those went very wrong. You see the difference? Fortunately in my case it was a return to Amazon, so any issues that arose, Amazon is taking responsibility for sorting it out, however, I can't shake of the feeling that Yodel is just ridiculously useless and unprofessional. First of all you fill in on their website the order form. They let you choose any date, and after you fill in all the details, you get an error message that they do not operate on Saturday and Sunday. Being a web developer, I know there are dozens of solutions not to include unavailable dates in a dropdown menu. So, poor web design and user interface. Also anything you write in the notes will be considered irrelevant.
Customer service. Via email it works only theoretically. Do not ever write them an email and expect a reply. Not going to happen. They don't even read it. They'll send the driver to your house whenever they want regardless of what you wrote in your wee note or your email. Customer service via the phone is also horrible. While Collect+ is part of Yodel now, they have no clue and available info on how it works. Also, they're very unprofessional and every time you call them you feel like you're disturbing them. Information they will give you is inaccurate and downright wrong and misleading. For instance I was told that the parcel I have sent back to Amazon has already reached its destination. They could not prove it. All I got was "Well, I'm pretty sure it's already there." All that while the tracking system clearly showed it was not at its destination. Still isn't, by the way, after 2 weeks. It's a good thing it's Amazon's problem and I am getting my refund regardless of Yodel's inability to ship a parcel from point A to B. Another thing I heard was that "Yodel drivers don't always scan the parcel, therefore it may seem to be forgotten at some hub, but in reality it's already at its destination." Excuse me? Drivers do not scan the barcode when they do not feel like it? And I am getting all this information from a customer service advisor who should never give out derogatory information about the company he is working for? Extremely unprofessional.
Back to the website, which works when it feels like it. Much like the drivers really. It's nice to have a tracking number, but when the website isn't always working, there's not much use to it, is there? To see their tracking page down (for hours) twice in 3 days, that's just sad. And it's not even their servers, because luckily enough, via Amazon I was able to track that same parcel without any issues. It's just bad web-development on Yodel's side.
As I previously mentioned, my parcel never got back to Amazon. It's still in transit after 2 weeks and an Amazon customer service advisor confirmed that for me. The only thing Yodel did right, is pick up the parcel on the day I asked them to. Of course they ignored my note, telling them to do it after 6 pm on any other day that week, but at least they picked it up. Nevermind it never got to its destination...
P.S. Can't talk about the prices, because I never had to pay anything.
Our parcel was evidently delivered by Yodel on 14/8/2013 and signed for by someone with a surname we did not recognise. Yodel - via the online help - could not give a house number for the delivery. No card was left at our house let us know where the delivery was made. We have made extensive enquiries on the street and as far as we know there is no-one of the name in the street or in adjacent streets. We have subsequently discovered - via a telephone call to Yodel - that the delivery may have been made to a street which is someway away and with a different postcode (surely their drivers have Sat Nav?). We were basically been told to take up the problem with the seller.
In sum, the service Yodel provided was pretty useless. In fairness the online help and call centre staff were pleasant and as helpful as they could be. But the fact is they are in the business of delivery and I'm not really bothered whether or not someone has a nice phone manner. We have not received our package. We have not been given an adequate explanation of what went wrong with the delivery. Yodel accepted no responsibility for the failure to deliver our package. A real 0 star performance, although 1 is the minimum I can give here.
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Yodel are a UK courier company that deliver parcels in the UK. You can also get them to pick up parcels as well. Yodel apparently look and feel different because they truly believe there's a better way of delivering. A way that gives clients and customers at home or in business the service they want and need. Yodel have the scale and capacity to make it happen, which they do so with a smile. Yodel currently have 5,000 vans in their fleet which means they delivery to a wide range of different areas in the UK every day. Although I don't have any experience with sending a parcel via Yodel I have recently had a fair amount of experience in receiving parcels from them so this review is going to be based on their parcel delivery service rather than collecting/sending items via them.
Delivery from Yodel
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If you are awaiting a delivery from Yodel you can use Yodel's tracing system to find out where your parcel is and roughly what time the parcel will be delivered. All you need to do is enter a tracking number which should be provided when placing an order and your postcode and you can read when your parcel left the warehouse and even what time the parcel was loaded onto the van ready for delivery. If you want to know more about your parcel you can visit the FAQ section on the yodel website for answers to some questions. If you can't find the answer you are looking for simply call the number which can be found on the website and speak to someone who can help you with your enquiry. The next part of this review is going to be based on my personal experience with Yodel and their delivery service.
I placed an order from a website which used Yodel to deliver items. When the order from the website was despatched I received an e-mail with the tracking number on so I could trace the whereabouts of my parcel. I also have a delivery date as well so I asked my mum if she minded staying in so she could take the parcel in for me. I could see from the tracking information that the parcel was received at Yodel's service centre on the 3rd May. I logged onto Yodel's website to track the delivery the following day and saw that it had various information about the parcel which confused me a little. I decided to give it a little longer for the parcel to get to me so tracked the parcel again on the 7th May and saw that apparently delivery of the parcel had been attempted but they were unable to gain access. This really confused me as the parcel was being delivered to a residential address where I have parcels delivered on a regular basis. I thought that perhaps this was a mistake in their system so I decided to give it another 2 days before contacting someone about the whereabouts of my parcel. I went to Yodel to track my parcel yet again and it said that the parcel had been delivered on the 8th May at 19:34 this was confusing as the parcel had not been delivered, despite receiving a text message to say that it had, even though I was at home sitting in front of the computer at this time! I decided that I would call them in the morning to find out what had happened to my parcel and where it had actually been delivered to.
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I rang the phone number which I got from the website, after spending a good 5mins trying to find it. It was a 0800 number and was the only number on there so of course when ringing the number you have to pick options from 2 different menus in order to get to the right department who can help with your query. My call got put into a queue for a good 10-15mins before it was finally answered by a man whom asked for my tracking number. I gave him the tracking number and told him I wanted to trace the whereabouts of my parcel as it said on the website that it had been delivered. The man on the phone looked on his computer and told me that the parcel had been signed by someone called Sharon. Sharon . . . I don't even know anyone with that name. He then told me that although it had been signed for the parcel was out again for delivery today. This confused me as their tracking service clearly wasn't very good. I asked the man for some further information and he told me that he was going to investigate it but it looked as though the parcel hadn't been delivered and was loaded onto a new truck for delivery. He told me if I rung back in the afternoon that they could tell me when to expect the parcel.
The man gave me 2 different number's to call so I could get to the department quicker rather than calling the number on the website again and having to go through 2 menu's. I called one of the numbers and my call kept ending, despite the phone ringing. It was like my call was being rejected. I rung the other number the man gave me and still had to go through 2 menu's in order to speak to someone from the correct department. I waited on the line for at least another 10 mins before a lady answered the phone. I explained my problem/query to her and all she said was 'You will get your parcel tomorrow'. She wasn't willing to or going to tell me anymore information so I just thanked her and hung up.
The Actual Delivery
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The following morning I entered the tracking number again on Yodel website to track the parcel. Now on the 9th may it stated that the parcel was out for delivery and can be delivered anytime up to 9pm in the evening. I told my mum not to wait in this day and if they tried to deliver it then hopefully they would leave it tucked inside the porch. By 5pm when I had finished work and got home the delivery still hadn't been made. To be honest I wasn't expecting the delivery to turn up by 9pm and thought I would be giving them a call the following the morning again. At around 6:20pm a white truck with 2 men in it arrived at the top of the road. One of the men got out with a grey parcel in his hand and threw the parcel on the step and got back into the truck. Although me and my mum were in, there was no knock at the door; he didn't even attempt to knock which I was rather annoyed by. There is space either side of our porch where the parcel can be tucked din out of site from people walking past the house and he clearly didn't make any attempt to tuck the parcel in the porch properly.
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Although the tracking service on their website does work, I didn't actually find it that helpful as I had to ring them anyway to find out what was happening with my parcel, especially when it said that the parcel had been signed for which worried me as I thought they had delivered the parcel to the wrong address. I was disappointed with the way my parcel was just thrown into my porch and that the bell wasn't rung and there wasn't even an attempt to knock on the door either. The delivery driver clearly wasn't bothered about delivering the parcel properly like other delivery companies I have had parcels from. When ringing up to enquire about the whereabouts of my parcel the man on the phone was helpful, how-ever he clearly hadn't investigated the whereabouts of my parcel like he said he would otherwise when calling back the lady on the phone would have surely been able to give me some more information about what had happened to the parcel in the first place and why it was delayed. Although this review is based on just one experience please note that I have had at least another two bad experiences with this company.
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I have decided to include the tracking information that was on their website that was meant to help my track my parcel.
* Parcel Received at service centre - Wednesbury hub - 3rd May 2013 23:01
* Despatched from service centre - Wednesbury hub - 3rd May 2013 23:03
* Parcel received at service centre - Chessington Service Centre - 4th May 2013 06:45
* Delivery/collection attempted, - Chessington Service Centre - 4th May 2013 12:05
unable to gain access.
* Parcel out for Delivery - Chessington Service Centre - 7th May 2013 09:34
* Delivery attempted, unable to gain access - Chessington Service Centre - 7th May 2013 19:50
* Returned to local service centre - Chessington Service Centre - 7th May 2013 20:44
* Parcel out for Delivery - Chessington Service Centre - 8th May 2013 10:14
* Delivery attempted, call card left - Chessington Service Centre - 8th May 2013 19:34
* Parcel Delivered - Chessington Service Centre - 8th May 2013 19:34
* Returned to Local Service Centre - Chessington Service Centre - 8th May 2013 20:55
* Parcel our for Delivery - Chessington Service Centre - 9th May 2013 09:21
* Parcel Delivered (HOORRAY!!!) - Chessington Service Centre - 9th May 2013 18:19
(review also on ciao)
Delivery expected on Wed, waited in all day. Didn't come. Excuse- bad weather. Emailed Littlewoods who emailed YODEL. Promised Thurs- didn't come. Excuse- no access to property, obviously unable to open gate at times. Emailed again. Promised Friday. Arrived Friday at 6.45. Banged on door. I opened & took the packages. I asked why the delivery was late. He laughed & said "oh you'll love this I'll prove you wrong" (he was aware of my previous complaints of him not turning up). He was being very rude so I said I wasn't interested & I just wanted to sign for my delivery. He refused & started pulling up loads of pages & trying to put it in my face to make me look. I moved further into my house. He then demnded I give him the packages back which I of course refused. I'd bought & paid for them why would I? He told me I hadn't singed for them & tried to reach for them (they were behind me & behind my door) I told him I would gladly sign for them if he let me. He kept laughing at me. I signed for them as I was about to shut the door he said "oh no I have another delivery for you" it was very menacing. I asked him why he didn't just give me it with the rest & he laughed again & told me it was in his boot where it had been for 3 days. I waited at the door. He went & sat back in his car with his wife. He was over 5 minutes so I shut my door to not lose the heat. When he came back he banged the door & shook my package of health pills & said "oh you do happy pills are these happy pills you need them". I didn't respond & went I take them from him. He pulled them from my reach & said "oops I forgot to scan them. I'll just go back to my car for 10 minutes you just wait there". He did exactly that. 10 minutes later he banged on the door again. I opened it. He looked at me & laughed & scanned it in front of me. He clearly hasn't been doing anything in his car other than trying to antagonise me. He handed me the package & told me to sign if. He then asked me if I can read & told me to look at the date on the form. I ignored him, singed it & went to give it back. As I went to put it in his hand he moved his hand & let it fall to the floor I knew he was looking for confrontation so I went to shut the door & he jammed his foot ino my house stopping me from closing my front door. I told him to get his foot out of my house he told me not to throw things at him. Still laughing. He wouldn't move his foot. I told him again & said to get off my property & never come back. He laughed & said he was on a public walk way & could do whatever he wanted. He clearly doesn't understand that he was stood outside my front door on my garden path which was separated from the public pavement by railings & a garden. I again told him to leave. He started to walk away shouting. My fiancé who was washing up in the back of the house heard & came to the door. He asked the man what was going on & asked what his problem was. The driver then jumped over my garden railing squashing my holly bush & lunged at my fiancé who was standing next to me in the doorway of our home. My fiancé jumped back & told him to leave. He refused. Squared up to my fiancés face & continued to shout at him. The mans wife was in their car (she drives him) she was leaning over laughing at us. I shouted out to her that she could get her husband back in their car before I called the police. She laughed & said "it's your fault. You've been really men to him emailing in complaints" & caried on laughing. I told the delivery man I was going to call the police & he back off & walked away shouting. Telling me he will never deliver to me again. Thank God! What a disgusting man he is. I'd like to point out this all happened in front of my 3,2 & 6 month old children & over 50 students walking home from uni. I emailed Littlewoods immediately. Their reply was disgusting. I told them I never wanted this man to deliver to me again & if he did I would refuse the delivery. They told me that I didn't get to decide who delivers to me. They really expect me to allow this man who used threatening behaviour & language to myself & my fiancé in front of our young children & tresspassed into my home. I'm disgusted. I told the driver I would be filling a complaint with his boss. He laughed & said his boss doesn't care he thinks it's hilarious. So there you have it. YODEL employ people who harass & abuse people & they thin its hilarious. I'd like to point out I have filed a previous complaint against this driver as he failed to deliver 3 days in a row. I had never seen him before, he didn't pull up in a van he just walked across the road & banged on my door. I opened it to "I hear you want to have a word with me" he had no ID on him stating who he was nor did he inform me. Yet more intimidating behaviour. I asked for him not to deliver to me after this Littlewoods & YODEL ignored my request. After that he brought a little girl to my door. I assume she is his daughter. Then the next delivery he got his teenage daughter to make he wasn't even with her. I'm sure YODEL aren't employing his daughters. This is the disgusting customer service you can expect. I have been advised by my family to call the police as he actually committed a crime but my fiancé thinks it will lead to reprisals from the man. I am getting my father to install CCTV at my front door because of this. I have been made to feel intimated & in fear because of this man. It's not right. YODEL shouldn't employ someone like this!
My husband and I ordered a mattress from Littlewoods on the 26/12/2012. We were told it would be delivered on the 28/12/2012. We did not receive the delivery and weren't able to successfully contact Littlewoods by phone until Monday as they were closed at the weekend. We moved house on the 30th so we contacted Littlewoods on Monday who directed us to Yodel. We called them and changed the delivery to our new address. They phoned us back on Wednesday to confirm that it would be delivered to us this morning.(04/01/2013) We received a voice message this morning from the delivery driver saying that he was en route and would be here at 10:10am. We waited until 2pm and then phoned Yodel and discovered that the delivery driver tried to deliver our mattress to a few houses down from us and then took it upon himself to cancel the order because the man at the wrong house said he didn't order a mattress. He should've called my husband's mobile back and spoken to us to clear it up. We were only waiting a few doors down. We now have a cancelled order due to a mistake in taking down our address in Yodel's system. I am pregnant and have been sleeping on a hard floor for a week and my husband has a bad back from an accident he was in. We are paying for a mistake that was not ours and now it is looking as though we will have to wait until Monday to even be able to call again. We have run up our mobile phone bill trying to sort this out all week. I have never in my life experienced such apalling service. Nobody seems to know what is going on or how to fix it. I would not recommend Yodel to anyone in a million years.
I had ordered a jacket from Sports Direct. I was not in when the courier Yodel tried to drop off. I rang the number on the card to rearrange and a woman said she would deliver the next day. Waited in all day no delivery. Rang the number again no answer this time. Rang it from my mobile and funnily enough I got an answer. A very abrupt man, who tried to claim they had attempted to make the delivery (lie 1) As they were apparently based close to my home I said I would pick up from them. Could he was going out to work, (his parter wasn't though!) phone back after 7pm to get the address he point blank refused to give it me there and then, I asked him would he answer the phone yes (lie 2) I rang 3 times between 7-8pm no answer what a surprise.
The next day I rang Yodel, they tried ringing them and yes that's right no answer. The best I got was someone would try and get hold of the courier and try and ring me in the next 24 hours.
DO NOT UNDER ANY CIRCUMSTANCES USE YODEL OR ANY COMPANY THAT USES YODEL IF YOU ACTUALLY WANT TO RECEIVE YOUR PURCHASE!!!
Yodel are brilliant in my opinion and up until recently I had never realised that they have such a bad reputation - I've never had any (major) issues at all so I was really suprised!
I use Amazon a lot to order bits and bobs and Yodel is the courier that usually delivers these parcels. I recently placed a very large order and the box that it arrived in must of been around 4kg and the guy who delivered it asked as soon as I awnsered the door if I would like him to bring it inside for me which I thought was really sweet and helpful.
All of the items that I've had delivered via Yodel have been in great condition; the boxes/parcels never arrive looking battered and the drivers handle them with care from what I've seen. The drivers always wait for a while after knocking on the door rather than putting a note through and rushing off which I find handy and I've never missed a delivery apart from on a few occasions when I wasn't home. I came home to find a green card with my details on it (name and address) and information on when the delivery was made as well as where the parcel had been left.
The writing is always neat and easily readable and the drivers always leave the parcel with a neighbor. I have only ever had one minor bad experience around a year ago when I ordered a treadmill via Amazon. Two guys delivered it and they dumped it near the door and asked me to sign the electronic signature thingy. At the time I didn't order much online and I had no idea what to do with it and they weren't very helpful in explaining it to me. Anyway, once I'd figured it out and signed it I asked them if they'd do me a favour and carry it upstairs for me.
They literally looked at me like I'd just called them the worst name on the planet! They did do it though but couldn't get away fast enough, lol. Despite this very minor incident I have been pleased with Yodel. The parcels always arrive quickly and in good condition and the tracking function on the website is really handy. 99 percent of the drivers are friendly and helpful and I've never had problems with parcels being lost or damaged. Recommended.
There have been a lot of horror stories doing the rounds about Yodel recently, so I was a bit apprehensive when I ordered some new shoes a few weeks ago and realised that the 'free delivery' option was only available via Yodel. I've had nightmares with other delivery companies in the past and was worried that I'd end up having to drive 50 miles to a depot in some god forsaken industrial estate in the middle of nowhere or waste days of my life staying in while the company pretend to 'attempt delivery', both of which have happened before!
So, I've actually been pleasantly surprised by Yodel. I was e-mailed a tracking code and updates as to the status of my order which is always useful for one thing. When I realised I was going to be out on the day of the delivery I was a bit concerned about what might happen but the delivery driver left my parcel with a friendly neighbour who volunteered to take it in and left a very clearly written card telling me exactly where it was and when it had been delivered. It was actually a much better result than with the company that tried to deliver my passport earlier this year!
Leaving parcels with a neighbour isn't always ideal, and I still prefer standard Royal Mail delivery where undelivered parcels are sent to the very convenient local Post Office to be picked up at your leisure, but I can't really complain about the service I received from Yodel. I suppose every company gets it right sometimes! I'd be happy to give them another chance and won't be so worried next time I see that an online company uses them for their deliveries.
Incredibly incompetent company.
I called 6x and went 2x online to arrange redelivery. 3 weeks in - still no parcel. They weren't even aware that I called or went online!
Parcel got sent back to the original company I ordered from after 2 weeks, then sent back to Yodel again to redeliver. Finally - apparently my parcel has been delivered. Where?! No ticket, no parcel, no contact!
PLUS paid 10p per min and on hold for 45+minutes. (Now spent more money in phone calls to them than what my parcel is worth!)
Can someone please close this company down?!!!
1) Check with the main provider who they use for deliveries and if it is Yodel - do NOT place your order!
2) Don't waste your time going online to rebook - they don't get the info
3) Don't waste your money calling them - let your supplier get in touch with them.
4) If you do have a parcel coming from them - GOOD LUCK!!
A WARNING TO ALL OF YOU DO NOT USE THIS COMPANY!!
I originally never realised when ordering my nursery set from very.co.uk that yodel would be delivering it and now that I have bee through the trauma of getting something delivered by them I would never voluntarily get something delivered by these.
They call themselves a delivery company however i am not sure how this is the case when they seem to do very little of the delivering.
When ordering my nursery set I was told by very that it would be delivered the following day as they were in my area. I was told it would be any time between 7am-7pm. As i was getting my furniture a lot earlier then expected I was happy to cancel my plans and stay in for the day.
However when 7.10pm came i was more then a little unhappy. I phones very who were very understanding and said they had sent it to the delivery company and gave me a number of the company yodel to call.
So i called yodel and after getting through a very complicated menu spoke to a very rude man who told me that my furniture didn't have to be delivered for a few days. After arguing with the man on the phone explaining how I had paid delivery and was told it would be delivered and had cancelled plans to stay in he said he would get it delivered between 7-7 the next day. However I then explained I would be out in the morning as I had to do the things I had cancelled that day. He said in that case it would be delivered after 12 which i was happy with.
However after returning home I found a card in the door from yodel saying they had tried to deliver a parcel at 10am but no-one was in! By this point I was fuming as i had already told the man from yodel i wouldn't be in at this time. So again i rang yodel to tell them my furniture hadn't been delivered at the time i was told. This time I spoke to a woman who didn't seem to care about my problems. She told me they didn't deliver at specified times and should of stayed in.
Eventually the following day after staying in 7-7 they did turn up with the furniture i had ordered. The delivery men were helpful and polite which I didn't expect after dealing with some of the yodel staff over the phone. But after that fiasco I wouldn't use them again
I have very mixed reviews regarding Yodel. Previously 'Home Delivery Network', their service seems to have vanished along with their name!! Had I reviewed this company while it was the former, the rating would have been considerably higher.
My very first experience of Yodel was about a year ago-and until recently my husband and myself received a delivery off them on a weekly basis. 90% of the time our delivery was sent from the bamber bridge depot.
My first delivery from them was a present for my daughters birthday. It came with a very grumpy man, who complained that he hadn't been able to find us and had wasted loads of time. As he opened his unmarked van, a pile of boxes fell out onto the ground. The rest were piled up as though they would also fall out sometime soon. Upon opening our parcel (one that hadn't fallen out infront of us), it was completely damaged. This was returned.
Our second delivery, sent from a different company showed online that it had been loaded onto the van at Bamber Bridge at 8:10am arrived with us about midday (perfect timing really as they can deliver anytime between 7am and 9pm). It was delivered by a nice chap in a bright green Yodel van. No problems with this delivery at all.
Our next delivery-a laptop, was supposed to be delivered two weeks earlier than it actually turned up. It had been loaded onto the van first thing in the morning on the stated delivery date, but 'apparently' they were unable to locate our property. We contacted the depot who told us they would deliver the following day. 9pm the following day and there was still no parcel. Another phone call later and they told us they had called but that nobody had been in when they tried to deliver. This was a blatant lie as I had been sat in the garden all day! as had many of my neighbours. Day three an the parcel didn't even get loaded onto the van. After yet another phone call i was told that the laptop had been 'lost' after the first attempt at delivery. So, as I already knew....this second attempt at delivery had never even been attempted!!
Fourth delivery-a wardrobe. Apparently this was coming from 'Beehive 2' and Yodel would contact us 2 days before delivery to arrange a suitable time. Instead, they didn't call and attempted delivery when me and my husband were both at work. After speaking to the depot (AGAIN!!) they arranged to deliver the wardrobe two days later....surprise surprise no delivery came. We complained again and they said it would be delivered two days later. That day we were greeted by two grumpy men telling us that they had had a roasting because of us and that we must have given the wrong postcode as their 'brand new' Sat Nav hadn't located us.
Fifth delivery was a slide. We had paid for next day delivery...it turned up four days later. Showed up online that they had attempted delivery and left a card. No card was found. When the slide did turn up the reliief driver told us he hadn't been able to find us and that it hadn't been delivered on the other days as the normal delivery drivers drop what they need to and just leave the rest!!
The last items we ordered online were two chests of drawers and a Tv cabinet. A month later and we are still waiting. It has been lost....suprise surprise.
We have had a few deliveries arrive on time, but the majority have not. There is one bald headed fella who can't do enough to help us, and if we are waiting on a delivery he will chase it up and bring it the next day. When he is on holiday we wait ages for our deliveries, even when we have paid for next day delivery.
I have lost count of the amount of deliveries which have got 'lost' at the depot, been left outside in the rain when we've been out or just been delivered to the wrong address. If you're waiting for a delivery from this company and it hasn't arrived then be sure to check inside your outside rubbish bins and neighbours gardens. If you're not in, they really will leave it anywhere.
I wouldn't recommend this company, particularly if you are desperate for something. There is no guarantee it will even arrive- and unless you track the item online you will be none the wiser due to them rarely leaving a card. If we know Yodel will be delivering an item now then we choose to buy it elsewhere. The unreliability has bitten one too many times.
Yodel is the new name for the Home Delivery Network , a courier service used by many catalogue companies and also private individuals .They deliver nationwide .I am writing this review as a customer receiving goods , not sending them , so information on pricing won't be involved .
I purchase a lot via the internet auction sites and Amazon, and have had my parcels delivered by many different courier firms . I have had good experiences and bad experiences , In my opinion though Yodel have to be one of the worst , for tracking the packages , but more so , for their complete lack of customer service .
I recently purchased an item and paid for next day delivery , I received my confirmation email within seconds , included in it was a tracking link ...my heart fell when I realised it was Yodel .As per the instructions of the mail I waited until after 6pm to click on the link to see that my parcel had been sent for collection at one of Yodels main sorting hubs .
9am the following morning I clicked on the link again to track my package it stated that the package had been received at my local hub and that it was now ,'with the courier for delivery'..... unlike many of the other courier firms Yodel will only tell you that a package is in transit , it WON"T give you an expected time of delivery . As the Yodel hub is only 25 miles from my home I anticipated that even if I was left til last my package would be with me by the afternoon .....
12 o'clock ...1 o'clock...2..3..4..5..6..7..8
As you can imagine I was getting slightly frustrated at this point and decided to contact the company , all they have is either an automated phone or email contact ..so I attempted to ring , but was just placed on hold ..after twenty minutes I gave up , I may as well have Yodelled that might have got some response !I decided to email instead ....They only deliver up until 9pm and when that time had been and gone , I was no longer frustrated , I was FURIOUS.
First thing the following morning I signed in to my mail account expecting there to be an answer ...but nothing .I clicked on the Tracking link again and it said ....' Unable to Locate '. So it was with the courier the day before but they were unable to locate it today ... I contacted the company I purchased the item from by email, explaining to them in intricate detail my problem and what had happened ..and they sent me the tracking link !
1pm the following day still no reply to my email to Yodel customer services, but at 5:30 there was a rap on the door , my package had finally arrived ..
It's now One week later and they never did reply to me , but now everytime I make an online purchase I will ask the vendor which courier service they are using , and if they say Yodel , I'll ask for them to send it via Royal Mail instead .
In my opinion Yodel have the worst customer service of any of the big courier networks and frankly need to be more customer orientated .