Newest Review: ... out to be a mobile phone destined for delivery more than 10 miles away. I rang Yodel to advise them and request its collection and de... more
You'd need to Yodel to contact Yodel
Member Name: savvysaver
Advantages: None what so ever
Disadvantages: Lack of customer service , no real time tracking
Yodel is the new name for the Home Delivery Network , a courier service used by many catalogue companies and also private individuals .They deliver nationwide .I am writing this review as a customer receiving goods , not sending them , so information on pricing won't be involved .
I purchase a lot via the internet auction sites and Amazon, and have had my parcels delivered by many different courier firms . I have had good experiences and bad experiences , In my opinion though Yodel have to be one of the worst , for tracking the packages , but more so , for their complete lack of customer service .
I recently purchased an item and paid for next day delivery , I received my confirmation email within seconds , included in it was a tracking link ...my heart fell when I realised it was Yodel .As per the instructions of the mail I waited until after 6pm to click on the link to see that my parcel had been sent for collection at one of Yodels main sorting hubs .
9am the following morning I clicked on the link again to track my package it stated that the package had been received at my local hub and that it was now ,'with the courier for delivery'..... unlike many of the other courier firms Yodel will only tell you that a package is in transit , it WON"T give you an expected time of delivery . As the Yodel hub is only 25 miles from my home I anticipated that even if I was left til last my package would be with me by the afternoon .....
12 o'clock ...1 o'clock...2..3..4..5..6..7..8
As you can imagine I was getting slightly frustrated at this point and decided to contact the company , all they have is either an automated phone or email contact ..so I attempted to ring , but was just placed on hold ..after twenty minutes I gave up , I may as well have Yodelled that might have got some response !I decided to email instead ....They only deliver up until 9pm and when that time had been and gone , I was no longer frustrated , I was FURIOUS.
First thing the following morning I signed in to my mail account expecting there to be an answer ...but nothing .I clicked on the Tracking link again and it said ....' Unable to Locate '. So it was with the courier the day before but they were unable to locate it today ... I contacted the company I purchased the item from by email, explaining to them in intricate detail my problem and what had happened ..and they sent me the tracking link !
1pm the following day still no reply to my email to Yodel customer services, but at 5:30 there was a rap on the door , my package had finally arrived ..
It's now One week later and they never did reply to me , but now everytime I make an online purchase I will ask the vendor which courier service they are using , and if they say Yodel , I'll ask for them to send it via Royal Mail instead .
In my opinion Yodel have the worst customer service of any of the big courier networks and frankly need to be more customer orientated .
Summary: Yodel is a courier firm to avoid if at all possible ,terrible Customer service .
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