Newest Review: ... out to be a mobile phone destined for delivery more than 10 miles away. I rang Yodel to advise them and request its collection and de... more
Not as bad as expected
Member Name: Larrabee
Disadvantages: Poor reputation, risky?
There have been a lot of horror stories doing the rounds about Yodel recently, so I was a bit apprehensive when I ordered some new shoes a few weeks ago and realised that the 'free delivery' option was only available via Yodel. I've had nightmares with other delivery companies in the past and was worried that I'd end up having to drive 50 miles to a depot in some god forsaken industrial estate in the middle of nowhere or waste days of my life staying in while the company pretend to 'attempt delivery', both of which have happened before!
So, I've actually been pleasantly surprised by Yodel. I was e-mailed a tracking code and updates as to the status of my order which is always useful for one thing. When I realised I was going to be out on the day of the delivery I was a bit concerned about what might happen but the delivery driver left my parcel with a friendly neighbour who volunteered to take it in and left a very clearly written card telling me exactly where it was and when it had been delivered. It was actually a much better result than with the company that tried to deliver my passport earlier this year!
Leaving parcels with a neighbour isn't always ideal, and I still prefer standard Royal Mail delivery where undelivered parcels are sent to the very convenient local Post Office to be picked up at your leisure, but I can't really complain about the service I received from Yodel. I suppose every company gets it right sometimes! I'd be happy to give them another chance and won't be so worried next time I see that an online company uses them for their deliveries.
Summary: Worked fine for me, can't go wrong every time I suppose!