Newest Review: ... out to be a mobile phone destined for delivery more than 10 miles away. I rang Yodel to advise them and request its collection and de... more
Author Name: daisylee3
Date: 10/09/12, updated on 10/09/12 (81 review reads)
Advantages: Quick delivery, parcels always in good condition
Disadvantages: The two drivers who weren't very helpful or friendly
Yodel are brilliant in my opinion and up until recently I had never realised that they have such a bad reputation - I've never had any (major) issues at all so I was really suprised!
I use Amazon a lot to order bits and bobs and Yodel is the courier that usually delivers these parcels. I recently placed a very large order and the box that it arrived in must of been around 4kg and the guy who delivered it asked as soon as I awnsered the door if I would like him to bring it inside for me which I thought was really sweet and helpful.
All of the items that I've had delivered via Yodel have been in great condition; the boxes/parcels never arrive looking battered and the drivers handle them with care from what I've seen. The drivers always wait for a while after knocking on the door rather than putting a note through and rushing off which I find handy and I've never missed a delivery apart from on a few occasions when I wasn't home. I came home to find a green card with my details on it (name and address) and information on when the delivery was made as well as where the parcel had been left.
The writing is always neat and easily readable and the drivers always leave the parcel with a neighbor. I have only ever had one minor bad experience around a year ago when I ordered a treadmill via Amazon. Two guys delivered it and they dumped it near the door and asked me to sign the electronic signature thingy. At the time I didn't order much online and I had no idea what to do with it and they weren't very helpful in explaining it to me. Anyway, once I'd figured it out and signed it I asked them if they'd do me a favour and carry it upstairs for me.
They literally looked at me like I'd just called them the worst name on the planet! They did do it though but couldn't get away fast enough, lol. Despite this very minor incident I have been pleased with Yodel. The parcels always arrive quickly and in good condition and the tracking function on the website is really handy. 99 percent of the drivers are friendly and helpful and I've never had problems with parcels being lost or damaged. Recommended.
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