Alamo Rent-A-Car

Avoid this company I rented a Vauxhall Astra from Alamo in the North West for 3 days. For a car that had done just over 2000 miles, it was in a terrible state. There were scuffs and scratches all over the place. But I thought that as long as I had a signature stating the damage was already there, I would be protected. They asked me to pay a £70 fuel deposit, returnable if the car came back with a full tank. I brought the car back at the end of the rental period and was served by a different employee. The lady took the keys and went outside to check the car, then came back in and gave me the 'all clear'. She handed me the receipt telling me that no ...  Read the complete review

Its one of the worst company I have come across with.
They take the deposit immediately and take months to return it back eventhough there is nothing worng.
If some thing happened to the car, you may have to wait for life time and spend money on 0845 numbers ect. its a big hassle.

they are not really bothered about these reviews. as they think they are the market leaders.

Because we inadvertently booked on their US site, when collecting the car we had to pay an unreassonable high insurance. However, my main issue with this company is that they have not replied to 4 emails outlining my complaint. While they may not be prepared to accept the complaint as valid, it is unacceptable to ignore it. Their Customer Services staff are helpful on the phone and promise to sort it out immediately. But, of course, nothing happens. The car itself was fine but I find it very hard to understand how any company can simply ignore a compliant whatever they think of it's merits. I find it impossible to recommend Alamo even though they ...  Read the complete review

***Background*** Our honeymoon adventure could only be done if we had a reliable car to drive round a total of four different States in the USA. Luckily our travel agent was able to arrange all this for us and suggested that we go with a company called Alamo. I had vaguely heard of them but since I have never had to hire a car before, I was a bit in the dark so advice was gratefully accepted. We reckoned that we would only need a compact car, since there was only the two of us and that this would be sufficient for our luggage requirements too. We were told it would be a comfortable car with all the basics that you get over there such as full air ...  Read the complete review

I recently hired a car fron Alamo, and upon inspection found it to be clean. However after i returned the car the same lady that inspected the car on the outset did so on my return and said nothing. A few days later i was informed by letter that the bumper had a small scratch on it and how did i want to pay for it? To say the least i was shocked as i felt that she would have said something there and then, no, she just smiled and said everything was fine? My concern is this, was the scratch done whilst they moved the car from the front of their building to the rear or by a pedestrian. My biggest issue is that i feel this can be a licence to make money, adding ...  Read the complete review