DFDS Seaways Reviews
Description:They transport 1.7 million passengers and 200,000 cars on eight routes traversing the sea between Denmark, Sweden, ... more
Newest Review: ... and had gone to plan maybe the ferry crossing from Dover to Dunkirk would have been completed with standard DFDS mediocrity but they didnt and this is where the folly of cheap companies and offers starts to show (except that DFDS is not cheap, except for the service); No Refunds FULLSTOP ! Try calling the premium charge number and it is surprising how long it takes to get a reply, in ... more
Customer DFDS Seaways Reviews (17)
by Charles Redman - written on 13/02/13
As a much travelled person I occasionally am called upon to get moving at short notice. This occasion was no exception, get to Frankfurt then Lausanne complete with kit was the order. Never forget "You get what you pay for" and cheap items, ultimately, tend to be very expensive. In this instance DFDS really fitted the description to the 'T'. Had all things been average and had gone to plan maybe the ferry crossing from Dover to Dunkirk would have been completed with standard DFDS mediocrity but they didnt and this is where the folly of cheap companies and offers starts to show (except that DFDS is not cheap, except for ... Read the complete review
by kev wilson - written on 23/10/12
we've just had our booking for a mini break changed, so we'll get less than 3 hours in amsterdam, so we've cancelled it and won't use dfds again as i believe thats extremely poor service, and on top of that it's hard work tring to phone them to cancel. Lets just hope they manage to refund us properly.
by Nick - written on 11/12/11
I went from Newcastle to IJmuiden (Amsterdam) on-board the King Seaways, we both had a really good crossing, which was helped by good weather. Cabin: A standard Crossing is very small. Thankfully I have sailed on the King before so I knew beforehand how small the cabins really are, so I suggested to my partner that we booked separate cabins so that we both had more space which turned out to be a really good idea as she brought so much stuff that you could hardly move in her cabin. You can pay more money and have a commodore or de-luxe commodore cabin, but it is quite pricey. Restaurants: Very expensive. In fact everything on board is expensive. ... Read the complete review
by - written on 05/09/11
Cheap but nasty, we bought a return ticket, on the way back we arrived a bit early, car trips in Europe are nearly impossible to time perfectly, so a common occurence.DFDS receptionist at the port laughted in our face when we asked if we could sail earlier, no such facilities by DFDS!We had to go to calais and return with P&O ferries, interestingly they have a policy of allowing you to sail two sailings before or after your ticket time, unlike DFDS.I wasted my money buying a DFDS ticket, sometimes trying too hard to save costs more in the end, DFDS is on that category. New swedish owners of the old and good Norfolk line have no comprehension of customer service!
by Mike - written on 12/05/11
When booking, they do not provide you with a proper paer/email copy of confirmation. Instead they link you to a confirmation on their website, which can be changed. Therefore if something goes wrong with your booking and they change it, you can't prove it was anything different, and end up paying extra when you phone up and ask for a change. This could also ruin your holiday experience, as when you ask to change, you could find out there are no more rooms available as the one you originally asked for. This happened to me, and instead of a double, we got bunks! Then on phoning and asking it to be changed, no doubles were available, and we paid an extra £17 for singles. Travelling as a couple, we were not at all happy having to sleep in seperate beds!