Poor service-beware (East Midland Trains)

Member Name: Weary Traveller

Product:	East Midland Trains
Date:	19/01/09 (28 review reads)
Rating:

Advantages: on time

Disadvantages: thoughtless management

I regularly use East midlands trains.

In the bad and terrible black days when Midland Mainline had lost their way we suffered from cold trains with no hot water, no tea, no coffee and delays.

The good news is some of those miserable journeys can be experienced again on East Midlands Trains.

The joy of a journey before Xmas with a 3 year, no food available-we were on the train for 3 hours.
The return had no warm drink-they forgot to take on water at Derby on the way down! it was December.

Recently, January 09 twice the train service has gone one step further. Beware the "Short Formation". One train with fewer carriages. You can travel in first class and stand from London to Derby! That will be £100+ please sir.

On the short formation trains ther are no ticket checks, the crew hide away. That seems sensible as otherwise they would have to explain why someone was too stupid to put the right number of carriages in the right place to provide a reasonable service.

The management are obviously trying to make as much money as possible. I hope they will eventually realise they need to provide a proper service, not screw as much out of the public as possible.

The train crews are lovely, care for them, their management doesn't.

Summary: avoid