easyCar

Beware booking with EasyCar - cost us more than we thought!

I booked with EasyCar because it was one of the cheapest quotes I could find and also a company I thought I could trust.

But before booking with EasyCar I strongly recommend reading the Terms and Conditions. When we went to pick up our car we were told that we had to pay £55 for the full tank of petrol in the car. We were also told to bring the car back almost empty, how many people are going to drive to the airport with minimal fuel??? We only ended up using a quarter of a tank. We also had to pay a 15 Euro airport surcharge which I think should have been added in to the cost (although it does mention this in the booking form).

Wouldn't use again, feel scammed!

<a href="www.easycar.com">Easycar Car and Van Rental</a>
Watch out for the <a href="https://www.easyvan.com/nossl/OurTandC.aspx/EN/terms/300">terms and conditions</a>
Although they have no mention of needing a utility bill to rent a van you actually need two. After you have paid the money you are told you need them. At that point you are not able to get a refund. Apparently it's their policy! Pretty poor policy if you ask me....

Dreadful customer service which is an 0906 number by the way (according to 118118).

Had to rent another van in the end from <a href="www.btcvehiclerentals.co.uk">BTC vehicle hire (Wokingham)</a>. They were very helpful, told you up front what you needed and were even cheaper for the same size vechicle. It's not that hard to provide service really, Easycar could learn a lot from the little guys...

My advice is that you NEVER rent a car to Easycar. I rented a car for a week this summer in Geneve. When I reached the airport the instructions were to contact to Alamo Desk. When I reached Alamo desk, they told me that there were no reservation in their reservations system. I have to call back to Easycar in Spain, and after complaining, they gave me no solution. Alamo Desk stated clearly that was Easycar's error, they were also talking to Easycar and told them that no reservation was introduced in their system. I had to find a car by my own going desk by desk to all car rentals companies in the airport, I had to pay for a new car rental again, and a more expensive ...  Read the complete review

EasyCar would be great, IF YOU GOT THE CAR. Making a reservation online is too easy, picking up the car (from a supplier not associated with Easy Car) and/or getting your money back if there is no car made available is IMPOSSIBLE. Calls to customer service are 60-pence-per-minute. Their only remedy is to "send a letter." If no one replies? Call customer service again at 60 pence! The business model is a total scam.

We needed a car for our family of four (two adults and two long-legged teenage boys), plus a fair amount of luggage, for four weeks last September. Previously we'd used Ichthus Motors, a small firm in a rather inaccessible place in London which do cut-price rentals of donated cars for people in my husband's field, but a chance comment from a friend let us know about Easycar, a spin-off of Easyjet. (Easycar was known as EasyRentaCar until a couple of years ago.) After some research and much deliberation, we decided to go ahead and book a car with them. It turned out well: we drove a six-month old ...  Read the complete review