easyCar Reviews

Beware booking with EasyCar - cost us more than we thought!

I booked with EasyCar because it was one of the cheapest quotes I could find and also a company I thought I could trust.

But before booking with EasyCar I strongly recommend reading the Terms and Conditions. When we went to pick up our car we were told that we had to pay £55 for the full tank of petrol in the car. We were also told to bring the car back almost empty, how many people are going to drive to the airport with minimal fuel??? We only ended up using a quarter of a tank. We also had to pay a 15 Euro airport surcharge which I think should have been added in to the cost (although it does mention this in the booking form).

Wouldn't use again, feel scammed!

<a href="www.easycar.com">Easycar Car and Van Rental</a>
Watch out for the <a href="https://www.easyvan.com/nossl/OurTandC.aspx/EN/terms/300">terms and conditions</a>
Although they have no mention of needing a utility bill to rent a van you actually need two. After you have paid the money you are told you need them. At that point you are not able to get a refund. Apparently it's their policy! Pretty poor policy if you ask me....

Dreadful customer service which is an 0906 number by the way (according to 118118).

Had to rent another van in the end from <a href="www.btcvehiclerentals.co.uk">BTC vehicle hire (Wokingham)</a>. They were very helpful, told you up front what you needed and were even cheaper for the same size vechicle. It's not that hard to provide service really, Easycar could learn a lot from the little guys...

My advice is that you NEVER rent a car to Easycar. I rented a car for a week this summer in Geneve. When I reached the airport the instructions were to contact to Alamo Desk. When I reached Alamo desk, they told me that there were no reservation in their reservations system. I have to call back to Easycar in Spain, and after complaining, they gave ...  Read the complete review

EasyCar would be great, IF YOU GOT THE CAR. Making a reservation online is too easy, picking up the car (from a supplier not associated with Easy Car) and/or getting your money back if there is no car made available is IMPOSSIBLE. Calls to customer service are 60-pence-per-minute. Their only remedy is to "send a letter." If no one replies? Call customer service again at 60 pence! The business model is a total scam.

We needed a car for our family of four (two adults and two long-legged teenage boys), plus a fair amount of luggage, for four weeks last September. Previously we'd used Ichthus Motors, a small firm in a rather inaccessible place in London which do cut-price rentals of donated cars for people in my husband's field, ...  Read the complete review

Residents of the UK will know Stelios Haji-Iannou...or simply "Stelios" very well. He's the man behind EasyJet, EasyCar, Easythis, Easythat and (the real thing) Easyeverything. Dot Com. He's deservervedly very rich, but he is also Captain Cheapo - or Mr Nice guy. He speaks good value, at any rate. We just tend to dislike EasyJet, ...  Read the complete review

the CHEAP car rental company. Yes, they're cheap, but their customer service reflects this fact. My car was being repaired after an accident, I rented from EasyCar. Dingy office at the top of a car park in a back street behind London Bridge station, unfriendly staff, long waiting time, car was OK. Later, I wanted to extend the ...  Read the complete review

Most of the time, I'm fairly glad I don't have a car. I'm not a very good driver for one, especially worrying for me living in London, where I've been beeped more times than an Eminem single. I couldn't afford it in any case, what with insurance, petrol, road tax and parking, and our flat has nowhere to park within half a mile ...  Read the complete review

BOOKING The booking process is very simple, and quite easy to use. You select the location, the dates you wish to hire and it will come back with a quotation on the next screen. This screen also allows you adjust the start and finish times of the rental, with an appropriate adjustment in the price. This is great, but it is worth ...  Read the complete review

To add to my previous good experiences with EasyCar, I must report a bad experience. I booked a car from their Croydon location, which turns out to be a van parked in an NCP Car Park (!!) close to East Croydon railway station. I believe that EasyCar laid off a substantial number of staff members a few months back, and cut back ...  Read the complete review

My recent (June 2002) experience in renting an A-Class Mercedes from EasyCar Rental at Liverpool's John Lennon airport may be of interest, particularly if you're elderly or unfit or both. At Liverpool Airport, the EasyCar collection/return depot is outside the airport boundary and some ten minutes' walk from the terminal ...  Read the complete review

In March I hired an A class merc from easycar.com. I had been thinking about trying them for a while, but after hearing some good word of mouth reports I decided to give it a bash. The booking process was easy enough, once I'd reliased that you have to use Internet Explorer. I printed the confirmation, goy my driving licence out, ...  Read the complete review

Easyrentacar.com (or easycar.com, as they are now) are a very good deal. The one disadvantage is that they are located in the middle of town. Now, this is fantastic in the getting there in under two hours and not using every possible form of public transport on the way stakes, but its less good for actually driving the car away. Personally, I ...  Read the complete review

The most important thing to remember about Easy Rentacar is that it is an explicitly no-frills car rental service - you are not supposed to be a valued customer, and so you will not be given unctuous service. The main disadvantages of the Easy approach are obvious: 1) There is no choice over what kind of car you can drive 2) They cut ...  Read the complete review

I rented the car from EasyRentaCar few weeks ago. I rented for a total of 16days. I rented it from Birmingham and when I collected the car, it was quite dirty on the outside. I later found the break a little bit strange and asked if I can change it, but I was told that the car is OK and they are not going to change it. The really ...  Read the complete review

Last July we were lucky enough to be invited over to a villa in the South of Spain for a two-week holiday. This gave us plenty of time to organise flights and car hire. While booking our return flights on the easyjet web site we thought the cheapest way of hiring a car would be to try their new Easyrentacar web site. The ...  Read the complete review

The first problem was waiting around for nearly half an hour for the guy at the office to deal with the 2 people in front of me. Not an overly good start, although the car was fine when I got it. On my way back I got held up in traffic and missed the office closing time, so I came back the following day as the office opened. They charged me £50 as ...  Read the complete review

I have just returned from Spain, where I hired a car from the Malaga office of EasyRentacar. On my return I found an e-mail waiting for me telling me that I was to be charged £50 and that details could be found online. When I went to the nominated url there was no mention at all of the £50 charge (which incidentally was timed at the same time as I ...  Read the complete review

It's cheap to rent a car alright but watch out for future charges. EasyRentacar deducted £150 from my account a week after I used their service in Barcelona and still I have not got it back. Myself and a friend rented a Mercedes A Class for 4 days in October last. As someone stated already you have to check the car for damages in the ...  Read the complete review

Cheap, true, but be careful... When I rented from Easy-Rentacar in London, I received a car with around a dozen scrapes and scratches of varying seriousness. I was only invited to examine it in a dark area in an undercover parking lot. I accepted the car and signed a description of the damage. When I returned it, I didn't believe it had ...  Read the complete review