I used Eurolines on a Germany- Craotia route as the flight prices were 3 times as expensive as usually. The Eurolines coach travel turned out to be a very unpleasant experience due to a few factors:
1) Delays: the bus to Croatia had 1.5 hour delay at the starting point.
2) Ticketing process designed to Eurolines not passenger advantage: once you buy and pay for your fixed dates ticket the ticket printouts informs you that you have to make an extra paid reservation for the return travel by visiting Eurolines office in Croatia. It does not give you however, any number or address - you have to find out yourself where the office is and how it operates.
Now imagine that you travel further than a destination (lets say you go to Split in Croatia and then switch to ferries jumping around Croatian islands)- unexpectedly you have to waste your time and money to call Eurolines (three times as the German call center gives you a Croatian Call Center number and they in turn give you a local office number) and then pay extra money for this "reservation". Since this process is not clear I saw people that had a fixed date tickets and were refused the entry to the bus as they did not "reserve" their return trip.
3) Hidden charges: the process of a "reservation" of a return trip that I described above is a paid service. You do not know about it until after you purchase (and fully pay) a ticket.
4) Disrespectful and rude drivers: I was ONE minute late from a 10 minutes break as a last passenger (yes, it was announced as 10 minutes and I showed up back at the bus after 11 minutes). The driver gave me a lecture about my delay. He spoke German (Germany - Croatia routes you get Croatian drivers that can mumble German) - I understand German a bit and the most striking thing about his lecture was that he was using "Du" form instead of "Sie" form when talking to me. This is the way to speak to kids or friends NOT the customers!
Bottom line: NEVER AGAIN. Eurolines is for masochists: you pay money to be humiliated by a shitty buses, rude staff and hidden charges that you are forced to pay.
The describe it like a 10+ coach, but is worse than a Tfl little bus.I never had the pretence of a magical and 5 stars travel for what i paid but if the company keep on saying so and than is just bad as a kick in the mouth...Seat? Small, uncomfortable and broken backs.Wi-fi? You don't even need it but they write everywhere that you'll have it in any coach during the journey and.. in none i took i've seen a connection.Staff who work for them at London Victoria didn't know NOTHING about ANYTHING.Cheap but no value.Never again!
Having taken Eurolines before, i know to expect slight delays when it comes the London-Paris route, in both ways. However, on sunday night i was booked for a 2359 coach from Folkestone M20 service station, a stop that i have used numerous times successfully, but waited for over an hour without sign of the coach. Eventually, i phoned the 24/7 emergency customer service, where the woman behind the phone tried valiantly to understand why the coach had not arrived, attempting to contact the driver several times unsuccessfully, before "officially" telling e to go home, and that she would try to get me onto a coach for the next evening, having been told of a need to be in Paris before 0800 (at the latest). Around 1400 the next day, confirmation was given that i was being put onto the 2230 coach from London Victoria, a coach which takes the Eurotunnel according to their own timetables, and arriving in Paris around 0745. Having arrived at Victoria coach station and checked-in, been given a ticket saying the 2230 coach, i was forced to wait for over an hour once again for the coach, there being 3 coaches to Paris at that time under the same number, and having been put on the one which didn't turn up until gone 2330. The coach then did not take Eurotunnel to cross the Channel, but the ferry, which sets the estimated arrival time in Paris back to somewhere between 0900 and 1000, long after the important event i need to be at has finished. Even after having been given a chance to rectify their mistakes, Eurolines have still managed to completely mess up! Not even considering the fact that the drivers for this particular route speak barely a word of either French or English, so don't understand any questions, overall, i must say that this is one of, if not the worst travel company i know. Especially considering that other people i know have also had enormous problems when dealing with them.
I am writing about a ten year old bus trip but it is still eating at my brain.
On Feb 27, 2003 I and a friend took Eurolines bus from a Paris Pigalle street corner at 10:30 PM.
The bus was full and many people were sleeping with their legs across the aisle. After a couple hours I stood started to navigate the aisle back to the toilet facilities. But then I blinked and saw that there wasn't any!
From my fellow passengers I learned that the one and only stop was at the Calais Chunnel bus terminal.
After several agonizing hours we arrived and the driver told us to stay on the bus. After the passengers threatened to riot we were allowed a very brief piss break. After that we were loaded on a train and the next stop was Victoria Station after 5 AM.
In other words, Eurolines scheduled a trip of more than seven hours without toilet facilities or a scheduled break! It was an agonizing uncomfortable trip. I have taken long-distance bus trips on four continents and this was definitely the worst.
We travel regularly between Heidelberg / Mannheim and London by eurolines coach. My self, mywife are in Germany and my son and my daughter study in UK.
This time we stuck up with a serious problem. Our new year plan was to spend three days in Amsterdam and then one week in London and one week in scotland. When we arrived Amstel station on Saturday by Eurolines coach, within few minutes, my wife's handbag was snatched out. It was having both passports, bank cards, money, all travel tickets, cameras, housekeys etc. We can not travel any more because we are Indian nationals with German permits and UK visas. Due to lost passports, we had first to apply for passports in Hague. The return ticket was for Monday and Eurolines Manager at Amstel station was very kind, he chaned tickets to wednesday without costs. We collected emergency passports in Hague and Eurolines Hague office changed our tickets to return from Hague without costs.
So nice of Eurolines, we expected they do something for our UK tickets since new Uk visas take two months. Hague office suggested me to go to Mannheim and plead as online phone was helpless. I left my wife and son in Hague to wait for the passports and left on Monday evening itself and reached Mannheim Eurolines office on Tuesday morning. I showed the kindness of Amstel office and Hague office and requested help as our Uk ticekts from Mannheim are for the nextday and we can not make it. I am shocked with her answer, " we could have helped you if you buy with us here. But you opted for online tickets and we can not help even though the journey is from Mannheim. So never book your tickets on online and come always to us."
I lost three tickets Mannheim-London-Mannheim, and also onward travel and hotel bookings, and the thief at Amstel Eurolines office tookaway euros from my bank account. I request Eurolines office to improve customer service at Mannheim like offices and vibrate to the customers when in need. I trust and recommend to many about Eurolines and hence the request. email@example.com
the worst experience travelling by bus... ever! before getting in the bus the most rude and uncompromising staff members I could have met in my life (in sants station - barcelona) made us buy two extra seats claiming excess of luggage (two suitcases and one trolley carrying small bags) otherwise we couldn't get in although the driver had told there was no problem as everything was ok and organised. I consider this being stolen just for whim. eventually, the bus departed a half empty and lots of rooms to put bags, suitcases and trolleys could be seen. my fiancée and I took the bus in barcelona towards lisbon. we were told it was a direct bus yet it stopped in madrid for 1 hour to change car which means, everybody had to wake up in the middle of the journey and take off all luggage to accommodate in the other bus. busses are awful - no comfort, no WiFi, loud tunes, smelly toilet, horrible films and too many stops on the way. In order to avoid nightmares I've decided that I will never travel again with eurolines. taking a train to carry luggages or flight with hand bags seems to be a better choice after all the difference between prices are really smaller than the bad results you may have in your trip.
I've travelled many times with Eurolines from origin to terminus, like from Rotterdam to Oslo, Stockholm, Bucharest, Kosice, Przemysl(PL). We are talking about journeys with a duration over 24 hrs or 48 if you count the inbound journey. Just going from Brussels to Paris is peanuts, try one of the aforementioned routes and then we'll talk.
Yeah it's all pretty bad..I could write an entire essay on this but I will just narrow it down to this: lack of transparency. They will tell you NOTHING!!!
All the stops during the ride? Cities it skips? Locations it stops in? Number of passengers/getting in/off/on the bus? Seat indication? Delay? When there is time for a break..and by this I don't mean announcing it 10 seconds before stopping at a dark parking lot. I could go on..but then I would lose count. They are not even cheap, compared to train fares in western Europe: yes. To low cost carriers: NO!! Since most flight companies are expanding their line destinations, I assume that Eurolines will soon be out of business.
Bus rides simply last too long and with Eurolines there is serious lack of entertainment. No wifi, no electrical outlets, no music+headphone line equipment, magazines and NO good movies. Especially when you are on the lines to Poland there is only Polish dubbed movies. I can honestly say that Eurolines is for the underclass and cheap Polish labour workers.
We (my boyfriend and I) travelled från Stockholm, Sweden to Prague, Chez republic and booked the whole thing through Eurolines. We travelled with the Eurolines own busses between Copenhagen, Denmark and Prague.
We read the reviews on this page & were quite worried about the trip. But it was a totally okat trip!
The drivers knew enough english and were friendly, the seats were absolutely okay, the air conditioning were good during both day & night & we got water and snack from the driver when we got on the bus. The toilet was quite clean, cleaner then we expected and according to our ticket we had to switch busses in Berlin both to and from Prague, but we had the same buss the whole trip, wich were quite nice!
The seats are quite hard to sleep in becouse you couldn´t push the back of the seat that far, and if you are unlucky there could be alot of people partying/drinking that could disturd your sleep!
During night it got a bit smelly... People are relaxing, yawning & doing other air pushing stuff during night time. But it wasn´t that bad.
Overall a good trip! We were both pleasantly suprised! Eurolines were much better then the swedish company SWEBUS that we travelled with through Sweden, and they´ve got a super good reputation.
We will travell with Eurolines again!
I am a French national (from Paris) living in London, who sometimes has to travel to Paris and back. Having grown tired of the Eurostar, because of their high prices and technical problems mainly, and not keen on flying either, as it is not cheap either and too much hassle, I have recently started travelling with Eurolines on a fairly regular basis, and am rather enjoying it. It may sound strange for someone who has reached middle age and was used to travelling rather comfortably in the past, but I am not a snob, and here are a few of the things I appreciate about using Eurolines:
- I book my tickets on the Eurolines website and find the process quite simple and quick (more so than with Eurostar for instance)
- the tickets are really affordable, especially if you book early, but even if you book at the last minute it won't break the bank
- I find Victoria Coach Station fairly easy to travel to and not an unpleasant place
- you then just need to sit on the coach and make yourself as comfortable as you can (as some reviewers have recommended, it is a good idea to bring with you a pillow and light blanket, as well as something to read, and some provisions)
- you can strike a conversation with a friendly fellow passenger if you are lucky, more easily than on the Eurostar in my opinion
- at one point you will have to go through the customs (French and British) and onto the ferry, which I prefer to the other option- staying on the coach and driving through the Eurotunnel, as it breaks the monotony of the journey, you can move your legs, buy a hot drink on the ferry, etc.
I unfortunately found my last, very recent trip with Eurolines quite traumatic. It was actually the return to be precise. I wanted to travel to Paris by night, spend the day there (I had an appointment in the afternoon), and travel back to London in the evening. Because I had to book my ticket at the very last minute, and my return coincided with the start of the spring school holidays in Paris, I was obliged to spend two days in Paris, instead of just one. I had no idea it would cause such disruption, there were a lot more people travelling than usual, and it was a right mayhem compared to what it had been the previous times. From now on I am always going to check the school holiday dates before booking a ticket. When I was done with my appointment, I went to the Gallieni coach station in the hope I could maybe benefit from a cancellation, but I was told there were more passengers than seats available. I then went into the waiting-room to settle down for the night, hoping that I could still maybe travel on an earlier coach the following day, but was told at one point that the station was closing and I had to leave. As a result, I ended up spending the rest of the night, together with a few other people, standing outside the station in the cold and the droughts, until it opened again at six o'clock. It was a pretty horrible experience to say the least! I was grateful to be able to go back into the waiting-room in the morning, where I spent the whole day. Unfortunately even the return coach journey itself turned out to be a bit of a nightmare (it was the service 129, which I will carefully avoid from now on), as it was freezing cold on the coach at first (the driver put the heating on later, but it was apparently too late for the young woman sitting next to me, who started coughing regularly after that). Also, the coach being very full, I had to sit right at the back, in the middle, a seat I would never have chosen, and it felt utterly uncomfortable. I was a right mess when we got to London, and was feeling shocked and traumatised.
Although they publish and promise wi-fi, most of the busses do not have wi-fi!Some busses will go over the ferry and arrive late (approx. 1 hour late) - but ferry is BETTER than euro tunnel trains! (Its a good break in this long journey).Some busses are VERY un-comefortable! very narrow and short seats!No seat is reserved. So push to be first in queue and get better seat!All are pushing!
It was the worst travelling experience in my life. I was really terrified by their irresponsibility! Me and my boyfriend took a bus from Grenoble, France to go to Suwalki in Poland. On the ticket that we bought on-line, it was indicated as a direct trip. All started when we get to the bus. First, the drivers were Polish and they spoke neither English nor French. They knew several words in English like "change bus". So the first news was that we needed to change the bus in Berlin. They were rude, were even shouting at us and gave no explanations. During the trip they were talking in Polish so we hardly understood anything. When we got to Berlin, we found out that the other bus that we supposed to take was late. It was a bus coming from London. We got out from the first bus with our stuff and then the drivers were screaming at everybody to get back to the bus...Well, nothing was clear. As far as we understood they didn't want to wait for another bus and preferred that people change their bus in Warsaw. However, when we got back the first bus, it was already full. Where were no places left. So we decided to stay in Berlin and to wait for the bus from London. The bus came. We got to the new bus and thought that now everything will be fine. Unfortunately, it wasn't over. When we reached Poland, we got to some small town at 9pm. It was already dark and the driver said sth in Polish. Fortunately, there was one passenger who spoke English and she explained that we need to change the bus ONCE AGAIN. But this time it was not even a bus but a microbus with a trailer. It looked really dangerous. The driver of the microbus exceeded the speed, the roads were bad. He took some small roads in the countryside. And no explanations never!!!
We got to Suwalki but the journey was HORRIBLE!!!
Eurolines are making international journeys and their drivers speak no international languages!!! They cheat while selling the tickets without indicating the changes of the buss!! Polish people in the bus are rude and spell!!!!
Never take Eurolines! It's dangerous!
This was a truly horrible journey for me, but I'll state the pros and cons anyway.
Cons: The people on the bus were really rude- shooting you evil looks if you dare sit next to them, they obviously wanted two seats for themselves- this was not just an individual but several people like that on the bus, one poor bloke kindly asked about 3 people if the seat was taken and he either just got an evil glance or they told him to sit somewhere else, this happened to many people, on both of the coaches to and from Belgium, what can I say? Cheap travel attracts miserly, socially retarded, selfish people (obviously not me- I'm just a poor student).
The toilets were blocked on both of the coaches, the taps didn't work and there was no loo roll- so pretty much they were unusable (Did I mention it was an 8 and half hour journey? AND there were kids on the bus)
And for the grand finale- the fricken coach left me on the ferry on the way back to London. All the other things wrong with the coach company pale in comparison to what they put me through here. I was left on the platform and the bloke that worked on the ferry said they do this every week, last week they left a mother and child on the ferry, and to quote the people that worked on the ferry 'the sooner we stop using Eurolines the better, they just don't care about their passengers'. So I was stuck in Dover at 4am in the morning, the '24 hour' emergency hotline was not taking phone calls and the next coach was in God knows how long. I was forced to walk a few miles to the nearest train station and pay £35 pound for the train back to London, so overall, I had spent more money using Eurolines then I would have using Eurostar.
So please if you're a normal human being wishing to use this company don't. Don't be swayed by the fact that it's so much 'cheaper' then using anything else and don't think that you'll be able to sleep on the coach and rough it through that way. It's just not worth it.
I am just back from a 3 day trip from Brussels to Stoke on Trent via London with Eurolines and their British parent company National Express.
Check in started at 05:30 and the man behind the counter gave me the wrong boarding pass (Amsterdam) but it didn't take me long to figure that out just by asking a few other passengers.
If however I had been an elderly person or someone who always followed the information given
I could have gone to Amsterdam - the office man did come onto the bus to ask me what number I had - so maybe the system would have picked it up.
The coach was due to leave at 06:15 but 2 passengers coming from Germany had left the bus to go to get something to eat and were 30 minutes late in getting back so our departure was delayed. The bus had come from Berlin and the 2 drivers were Polish and spoke only a small amount of German and no English. One has to remember these guys are bus drivers not multi-lingual university graduates, if they had been British I suspect their linguistic skills would have been on a par with our Polish drivers.
The coach was modern and well equipped although for a 1 metre 87 cm (6ft 3") type like me the leg room was not enough, luckily I had two seats and could swing my legs round, if the coach had been full I may well have suffered. We arrived in London about 1 hour and 45 minutes late, we were held up by demonstrations in Lille France. Instead of arriving at 11.35 it was 13.20 giving me only 10 minutes to get across from Arrivals to Departures - the connecting bus was 10 minutes late so I got on OK. The way the coach was boarded was very similar to an aircraft with the staff checking tickets and arranging to stow the luggage. Now this coach was superb !! large leather seats, lots of leg room and the back of the seat reclined to an almost flat position.
The added bonus was the drive from London Victoria through London's passing Buckingham palace, Hyde Park, Park Lane and onto the Edgeware road. Being Friday traffic was heavy and after 2 stops, one to change drivers he other a scheduled break we arrived at Hanley bus station 1 hour and 20 minutes late, there had been an accident on the M6 motorway blocking traffic.
The return journey was unfortunately on one of the short-legged type so I had to dangle my legs in the isle (until passengers were dropped of at Stafford then I had 2 seats) the coach was late, there being a serious accident in Liverpool and the driver had to make a statement (they were not involved but were witnesses). During our journey south one of the passengers got ill and the drivers had to call an ambulance, yet another delay. Unlike the journey to Stoke which was non-stop this one stopped 4 times before getting to London, luckily being Sunday early hours there was very little traffic on the road. The bus arrived about 1 hour too late but I still has 40 minutes before the departure of my connecting bus to Brussels. The check-in and loading was very efficient, again a short legged coach but I managed to sit in the very last seat at the back, in the middle, giving me ample room.
Again this was not a non-stop service stopping at Lisle, France and Gent before arriving at Brussels on time.
This was the first time I had ever traveled on a coach internationally and here are my observations :
* Coach/bus transport is very much at the mercy of the condition on the road, bad weather, traffic jams and the like will slow down your journey - you will need to factor that into your traveling times, leave enough time between connections to cover these eventualities.
* On international routes the drivers used will probably only speak their native language, in my case Polish, Hungarian and English - usually you can get the help of a fellow passenger who will speak English on top of their native tongue.
* This a no frills, low cost type of travel - don't expect 1st class airline style treatment.
* Your fellow passenger will come from all walks of life, most were students or immigrants on the international portion, they will have different traveling cultures, expect that.
* When coaches left Victoria, London they were very clean and in spite of rules forbidding eating and drinking on board most passengers flouted them and ate anyway, most leaving a trail of bread crusts and crisps on the floor. Upon arrival some parts of the coach were in a disgusting state.
* The London coach station of Victoria is just as perfect as it gets, it's in the heart of the west of London making it ideal if you intend to stay a few days there.
* It does work !!!!!
Would I use them again, for sure, the next time though I would investigate the amount of stops on the way and try and avoid a route that had a connection. I would also check out the Eurostar and flights to see what the price difference is, this journey was the ½ the price of its
OK, so they offer cheap travel through Europe, a huge bonus if you are scared of flying, on a real tight budget, economically aware or just want to drive through several countries. I have travelled to Northern Spain from London with Eurolines on many occasions. I have however, noticed many issues with the company which really bring down the whole experience. First and foremost, you will almost always have to change coach (unless you are only travelling to Northern France) It is when this change occurs that the trouble seems to start. Your new coach driver will not speak a word of English so if that is your only language you are in trouble. The new driver will not care about the passengers or the speed limit or the fact that people may want to get off for a break once in a while. One time, my driver didn't even care that there were no seats available and several passengers were picked up and proceeded to stand in the aisle for a further 3 hours until they were dropped off...Be warned...if you are late back after a petrol/break stop, the driver will drive off without you but with your luggage so word of warning, keep an eye on your coach at all times, sometimes you will get off but the driver will only be stopping for petrol. Other passengers can be an issue to. Once there were a group of 3 men who'd had way too much to drink on the ferry and continued drinking until the early hours. One forgot he was on a coach so decided to urinate on the back of the coach, however, the driver did stop, threw them all off and left them to the French police...without there luggage. Oh, and make sure your luggage is managable as you wont get any help putting it on or taking it off.
I was seriously excited to find a journey from London to Holland for just £40 return travelling this time last year (leaving just before and and returning just after New Years). Even though I had been looking for months, I couldn't find a cheap flight before I booked this in November.
It left from Victoria coach station, which is very easily accessible. The journey there was so horrendous, I don't have words for it. It was fine up until we left the ferry. When we arrived In France it was around 11pm GMT and there was no heating on the coach, so it was completely freezing cold, and I couldn't get to sleep because of this. It was subzero outside of the coach. They also told us to not give the toilet anything too burdensome as it wouldn't cope! Not very useful on such a long journey. We arrived in Rotterdam at 5am. The place was deserted and the trains didn't run at that time so I had to wait for around an hour before I could get the double decker(!) train.
On the journey back, I took no risks and came with about 3 layers including my gown and fleece lined gown, but it was not necessary as the heating worked on this coach. However, the driver was using a new Tom Tom which he was unfamiliar with, and it took him down a strange route with a toll road. A kind passenger paid this as the driver didn't have any money. Our journey was not delayed and we arrived at Victoria at 5am. At this time thre was no tube! Not enjoying the cold, I (somewhat foolishly) got into a cab (but I'm still here to tell the tale).
I would advise you to check when your coach will be arriving as it is not clear what time zone this is on the ticket and ensure you will have a safe way to travel (or any way to travel!) when you arrive.