the worst experience travelling by bus... ever! before getting in the bus the most rude and uncompromising staff members I could have met in my life (in sants station - barcelona) made us buy two extra seats claiming excess of luggage (two suitcases and one trolley carrying small bags) otherwise we couldn't get in although the driver had told there was no problem as everything was ok and organised. I consider this being stolen just for whim. eventually, the bus departed a half empty and lots of rooms to put bags, suitcases and trolleys could be seen. my fiancée and I took the bus in barcelona towards lisbon. we were told it was a direct bus yet it stopped in madrid for 1 hour to change car which means, everybody had to wake up in the middle of the journey and take off all luggage to accommodate in the other bus. busses are awful - no comfort, no WiFi, loud tunes, smelly toilet, horrible films and too many stops on the way. In order to avoid nightmares I've decided that I will never travel again with eurolines. taking a train to carry luggages or flight with hand bags seems to be a better choice after all the difference between prices are really smaller than the bad results you may have in your trip.