Newest Review: ... available; Hertz were able to provide a vehicle for around 40% less in total than Europcar, so when she proceeded to payment her card was declined in the Hertz transaction - she rang her bank in Australia to find out what was going on to be told that Europcar had debited the full hire amount from her card only 5 minutes previously. Returning to the Europcar desk to politely enquire as to WTF ... more
Customer Europcar Reviews (69)
by Stephen - written on 21/09/13
I rented end of august '13 from Luton. I gave back the CAR perfect and with full tank. They took 500£ From my credit card without my consent, without previous advice!
by Jacobus - written on 03/07/13
Very interested to read William Miller's review of his experience with Europcar at Gatwick - Myself and a friend had a nightmare with them this morning, and I am wondering if we dealt with the same woman; if we did, then Gatwick have a problem with this person - if we didn't, and we dealt with someone else then Europcar have an even bigger problem with their absolutely appalling Customer facing teams. My friend had returned to the UK from Australia, and had booked her vehicle online prior to arriving in the UK. Having been given the quote online, she thought she would be paying X amount, but upon arrival to collect the vehicle was informed by a very surly ... Read the complete review
by William Miller - written on 28/05/13
My experience with the lady at the desk could be summed up in those three words but to elaborate; it was unknown to me that I could bring the car back on the 4th morning without having to pay for a full days use. Turned out that I wouldn't be entitled to a refund since I had booked it through a 3rd party. Saying all this while in an unapologetic tone, with an "I don't have time for you" attitude. Evidently unfriendly. She did offer to put part of the overpayment toward increasing my insurance cover but when asked whether it could be put toward fuel, she started waffling and making no sense to me or my 2 mates. I looked at them as if to say ... Read the complete review
by Ed - written on 14/11/12
Hired a Renault Clio this year, called myself to check the car over as I am a motor trader by profession. when we returned to the airport, apart from recording the mileage the girl went straight to the front left hand tyre and noticed a small clean cut in the tyre wall,this was not caused by myself the alloy was unmarked and the rest of the tyre unmarked too.This cost me 190 euros . After complaining to Mastercard they then let Europcar credit the full cost of hire and re charge my account with a further £45 which i am now disputing as i haven't a clue what this is for.Have read other peoples experiences and would echo their comments of never using Europcar again.
by Sara hood - written on 01/04/12
Reading all the complaints here why didn't I check it out first? Europcar has been nothing short of a farce. Unprofessional, disorganized and all round vile. My rental was for pick up and return at Bury St Edmunds in Suffolk, England. It turns out they don't have an office here and you have to tee up a time for a 'meet and greet'. I was told to ring once I'd landed and it would be sorted. 7 phone calls and half a day later I got a car. The wrong one. A smaller and cheaper one. More phone calls meant i got a swap next day. Bear in mind I was in the uk to say farewell to my seriously ill father you can imagine the stress I was already under without this rubbish. The Read the complete review