Europcar

I have also been misled by Europcar when signing my rental agreement at Bergerac Airport. I was told that the serenity pack fee was included in the payment I had already made in advance and would not be charged again. My booking had been made through Auto Europe who I have used before and are, I believe, trustworthy. As the rental agreement makes no mention of additional charges I was happy to sign the Europcar document. I have just checked my credit card statement and am shocked to discover that, despite the assurance I was given, the fee of 99 euros has been charged to my card. I am furious about this, I was completely misled and I will take action to recover the ...  Read the complete review

Put simply, Europcar in our experience are to be avoided at all costs. They may well be one of the cheapest providers, with a large network of vehicles, but our experience is that their service is at best poor, and at worst dishonest. If you do rent a car from them, check the exterior AND the interior thoroughly BEFORE you sign the papers as we were not given the opportunity to do so before the vehicle was checked out and this caused problems later. They also did not check the vehicle out properly on return. With most other companies this would be resolved quickly, but due to the extreme inability / nonchalance / unavailability of the customer service ...  Read the complete review

UK - EUROPCAR/NATIONAL CAR RENTAL- - - -- NO CUSTOMER SERVICE SKILLS, DONT CARE ABOUT YOU, LIARS, THEY CALL THE POLICE WHEN YOU TRY AND GET THINGS SORTED OUT, THIS IS WITHOUT YOU BEING AGGRESIVE OR OFFENSIVE, THEY ARE ALL SNAKES IN THE GRASS WHO SHOULD BE ASHAMED OF THEMSELVES, HEAD OFICE DONT GIVE A MONKEYS, WILL FIGHT WITH YOU EVEN IF YOUR RIGHT AND EVEN IF THE ISSUE IS PETTY, I AND ANYONE I KNOW ARE NEVER EVER HIRING FROM THIS COMPANY AGAIN AND WITH MY REVIEW I HOPE YOU DONT TOO. YOU HAVE BEEN WARNED THEY WILL RIP YOU OFF AND TRY TO EMBARASS YOU!!!!

I would advise anyone who is so foolish as to rent from this company to check the vehicle and note EVERY single defect to the bodywork, interior and mechanicals before signing the hire agreement as you will be charged an excessive amount by Europcar for any repairs.
Do not authorise to Europcar a security deposit via your credit card, they will charge your card contrary to what they tell you at the desk or what is stated in their contract terms.
Always insist on a printed final invoice at termination of hire before you leave their depot, do not accept to receive this at a later date from their head office.
Do not initial anything on the hire agreement that you do not understand.
Under no circumstances return the vehicle other than with a full tank of fuel.
Apart from these minor points, happy motoring!

I only rented a car with Europcar once last week in Barcelona, Spain. The booking was for work, and our travel agent had offered us a quote from Avis, Europcar and Hertz. Europcar was the cheaper, however, it must be said that I am a gold member of British Airways and I normally get an upgrade. The quote in this case was 136 Pounds for 3 days for a medium class car. Avis was only 5 Pounds more expensive and I would have selected them if I could, however, due to company policy we had to choose the cheapest option. Upon arrival at Barcelona airport I went to the Europcar desk, which is close to the desks of the other car rental companies. There were 2 ...  Read the complete review