Hired a Renault Clio this year, called myself to check the car over as I am a motor trader by profession. when we returned to the airport, apart from recording the mileage the girl went straight to the front left hand tyre and noticed a small clean cut in the tyre wall,this was not caused by myself the alloy was unmarked and the rest of the tyre unmarked too.This cost me 190 euros . After complaining to Mastercard they then let Europcar credit the full cost of hire and re charge my account with a further £45 which i am now disputing as i haven't a clue what this is for.Have read other peoples experiences and would echo their comments of never using Europcar again.

Reading all the complaints here why didn't I check it out first? Europcar has been nothing short of a farce. Unprofessional, disorganized and all round vile. My rental was for pick up and return at Bury St Edmunds in Suffolk, England. It turns out they don't have an office here and you have to tee up a time for a 'meet and greet'. I was told to ring once I'd landed and it would be sorted. 7 phone calls and half a day later I got a car. The wrong one. A smaller and cheaper one. More phone calls meant i got a swap next day. Bear in mind I was in the uk to say farewell to my seriously ill father you can imagine the stress I was already under without this rubbish. The  Read the complete review

I have been renting cars through various agencies like Expedia,Autu Europe and others but my worst nightmere came true when I was directed to Europcar at CDG.This happened around 15 months ago Jan 2011 and after lot of negociations I was given a credit note for Euro 200. The note sqid thqt 200 Eoro zill be credited to the Credit Cqrd I used to book the cqr.The pro;ised q;ont zqs never credited.Qfter severql co;plqins I zqs told the credit cqn only be applied agqinst future rental of the car.there I thought is my chance to recover the Euro 200 I have been promised.The latest excuse I have been given is that the amont may have been refunded to the agency through ...  Read the complete review

When it comes to product quality and customer care from a global company, it probably doesn't get much worse than this. I am willing to try anything once and when I made a booking direct with EUROPCAR 4 months ahead of my arrival, I believed I had allowed ample time for them to prepare a nice car for a new customer. For several years we'd been making regular trips to Spain to relax and also to work on our house renovation project and, when we collected the car late at night from a dimly lit compound at Murcia airport, our main priority was to get moving as soon as possible. We faced a long journey on a mixture of motorways and twisting mountain ...  Read the complete review

I have always rented cars from Europcar Doncaster Balby Road when I travel on business to this area from Glasgow. On this rental I was sure I had taken out all the usual insurances, I am driving a strange car in an area I do not know well, so I know the risk of bumps and accidents are higher than normal. On this rental the counter clerk swept me through the procedure with great speed. welcome at the time, but I discovered later that I did not have full excess cover, even though I had booked and paid on the website including this. I did not damage the car, but because they could not organise the pick up and delivery they advertise so freely on their website ...  Read the complete review