IHATEEUROPECAR TOO (Europcar)

Member Name: Disillusioned

Product:	Europcar
Date:	01/08/09 (99 review reads)
Rating:

Advantages: NONE

Disadvantages: IT WILL COST NEARLY TWICE YOUR ORIGINAL QUOTE

In May 2009 we hired a car from Europecar at Bergerac Airport. We paid for the car hire and insurance in the UK before departure. Our flight arrived at 1.15pm and we understood that the office was closed between 12 noon and 2pm, so we expected to wait a few minutes. However, after clearing customs we made our way to the office at about 1.50pm and found it open and dealing with customers. The young lady who greeted us spoke good English and stressed that the car was full of fuel and should be returned in the same condition to avoid a large charge. We were asked to sign for receipt of the car and initial in a few places to confirm it was in good condition. We had to leave credit card details in as security.

We returned the car 1 week later full of fuel as requested. One week after our return we discovered a charge of 170 Euros on our credit card. After approx 5 weeks of countless call to the European agent of Europecar(Car Del Mar) based in Germany we have received an e mailed invoice which we believe to have been doctored showing that we have initialled for receipt of Serenity Pack and out of hours service. We still have no idea what a Serenity Pack is, and if we asked for it why weren`t we charged for it on the day we took the car? Our advice is - NEVER hire a car from Europecar at BERGERAC AIRPORT - they are CON ARTISTS.

Summary: AVOID EUROPECAR AT BERGERAC AIRPORT