Newest Review: ... available; Hertz were able to provide a vehicle for around 40% less in total than Europcar, so when she proceeded to payment her card was... more
Thieves operating at Bergerac Airport
Author Name: disgruntled
Advantages: supposed cheap car hire
Disadvantages: weeks trying to get your money back.
Be very careful when collecting a car at Bergerac airport (France), from the Europcar desk. It could be that you may have booked your car through an agent but to all intents and purposes it is Europcar. You will be presented with a document to sign and initial in various places. This will depend on your decisions on insurance, drivers, waivers, petrol etc. You need to check the document thoroughly as to whether or not the terms " I agree to be charged for the Serenity Pack" -cost 170 Euros. Despite you returning the car full of petrol, within office hours and in a clean condition you will be charged the addition 170 euros.
I have been trying now for almost 6 weeks to get Europcar to acknowledge not just e-mails but what the charge is for- without success . They do not respond to e-mails, if you call their office you will be on hold for at least 30 minutes with the certaintity that having been able to speak to someone, you will be disconnected without getting an explanation. I would go so far as to suggest that their method of charging is fraud and i intend to take the matter further through legal channels.
Summary: Be warned!!!