Europcar Reviews

My experience with the lady at the desk could be summed up in those three words but to elaborate; it was unknown to me that I could bring the car back on the 4th morning without having to pay for a full days use. Turned out that I wouldn't be entitled to a refund since I had booked it through a 3rd party. Saying all this while in an ...  Read the complete review

Hired a Renault Clio this year, called myself to check the car over as I am a motor trader by profession. when we returned to the airport, apart from recording the mileage the girl went straight to the front left hand tyre and noticed a small clean cut in the tyre wall,this was not caused by myself the alloy was unmarked and the rest of the tyre unmarked too.This cost me 190 euros . After complaining to Mastercard they then let Europcar credit the full cost of hire and re charge my account with a further £45 which i am now disputing as i haven't a clue what this is for.Have read other peoples experiences and would echo their comments of never using Europcar again.

Reading all the complaints here why didn't I check it out first? Europcar has been nothing short of a farce. Unprofessional, disorganized and all round vile. My rental was for pick up and return at Bury St Edmunds in Suffolk, England. It turns out they don't have an office here and you have to tee up a time for a 'meet and greet'. I ...  Read the complete review

I have been renting cars through various agencies like Expedia,Autu Europe and others but my worst nightmere came true when I was directed to Europcar at CDG.This happened around 15 months ago Jan 2011 and after lot of negociations I was given a credit note for Euro 200. The note sqid thqt 200 Eoro zill be credited to the Credit ...  Read the complete review

When it comes to product quality and customer care from a global company, it probably doesn't get much worse than this. I am willing to try anything once and when I made a booking direct with EUROPCAR 4 months ahead of my arrival, I believed I had allowed ample time for them to prepare a nice car for a new customer. ...  Read the complete review

I have always rented cars from Europcar Doncaster Balby Road when I travel on business to this area from Glasgow. On this rental I was sure I had taken out all the usual insurances, I am driving a strange car in an area I do not know well, so I know the risk of bumps and accidents are higher than normal. On this rental the counter ...  Read the complete review

I recently booked a car via Europcar through Easyjey and paid Easyjet 100% in advanced.On arrival at Innsbruck airport the car was ready but 'the computers were down'. On returning the car (on-time, undamaged and full) the desk was unmanned (at 3pm).I now find Europcar have charged my credit card 750 Euros, refunded this at a poorer exchange rate, then made two subsequent charges of another 750 Euros and 426 Euros.Easyjet were initially helpful and asked for pdfs of all the documents - however subsequently they said I had to take this up with Europcar even though they acknowledged that I paid for the car via Easyjet.Europcar have not even has the coutesy to acknowledge my email.This is a rip off

I worked for this franchise and know that serviceing and repairs are NOT carried out as it affects the profit margins. The same damage can be charged to numerous clients without being rectified. However when work is carried out, scratches etc it is VERY expensive. 2 or 3 minor scuffs/scratches on a clio cost over Euro1000 at a main dealer bodyshop..Get an independant CDW insurance and checking the car in poor weather or at night write on the forms the car will be checked in daylight, they must allow this.Apparently the review will not allow zero stars so i have given one but they don't deserve it !!

On tuesday of 14/12/10 I returned a rented car to Europcar Gatwick (South), I had rented via Carhire3000 Traveljigsaw, I may need to stop using them as I do not wish to rent from Europcar or Alamo again. When I picked up the car I checked it fairly carefully including checking for under body damage although the ground was wet and ...  Read the complete review

When my 6 month old Audi broke down the dealer provided a hirecar from Europcar. After a week I handed car back to dealer who cancelled the rental. I filled tank up immediately before. Two weeks later I spotted a fuel charge. Complained to Europcar Tamworth who insist they had to put fuel in.

I hired a car from Europcar at Tarbes/Lourdes airport in France in September. When I returned it the man at the desk didn't want to examine the car, so I insisted that he signed the rental agreement to confirm that there was no damage and that it was full of fuel.I was very surprised then to find that they charged my credit card with another £32 a few days later. I phoned Europcar and had a surreal conversation with someone called Joe in Customer Services. He said that they had no record of taking £32 on their system. He confirmed that there was no payment outstanding and suggested that I register it as a fraudulent transaction! I have now had a refund from my credit card provider, but no apology and no explanation.

I have waited 2 days before writing this, as I needed time to remove the anger. I rent cars in various locations (USA/UK/Europe) around once a month, and several years ago made a conscious decision not to use Europcar because of what I considered to be their fraudulant techniques to raise additional revenue. This decision was made ...  Read the complete review

I have just been charged £58 extra on for "unacceptable condition" on return of hire car to Inverness airport after a 3 day rental. When I queried this with customer service they said the car had been vomited in. This was an absolute and total lie. I have taken the case to the small claims court to get my money back. It costs £25 court fees but its worth it, I don't like being lied to by a big company to squeeze money from me. Will report outcome of court case in a couple of months. DONT RENT FROM EUROPCAR!!!

I recently rented a car (via online booking) from Europcar at Toulon Railway Station in France. What an unpleasant experience!! Firstly, our booking confirmation stated that the office would be open until 19h30, and thereafter open at an extra charge. When we phoned to confirm this since we would arrive late, we nearly could not be ...  Read the complete review

Ok, lots of reviews saying that EuropCar will (virtually) scam you for spurious damage charges - and I had a similar problem. However, they have waived the charges after I disputed the claim and, I have to say, been generally decent and businesslike. When picking up my car at Gatwick North, the damage report noted 'wheel trim' ...  Read the complete review

Whilst in Edinburgh for a short weekend break, we knew we needed to rent a car, as public transport really wouldn't suffice for where we were staying or where we wanted to visit. So I began pricing around, trying obviously to keep the price down as much as possible since it was only for a few days and it wasn't that we were ...  Read the complete review

We booked a car at Faro airport, and declined their additional accidental damage insurance - to our cost! At the end of our holiday, we parked the car in their compound as requested, and then walked to the office, some 50 metres away. When finalising the paperwork, were told that there was damage to the passenger door, which would ...  Read the complete review

I have ordered a car from Europcar Paris CDG via agent Ofran in Israel. The car was given to me at CDG Paris Europcar office with half tank. I asked about it the clerk and she explained me twice that the car's tank is 70 liters, I got the car with 35 liter exactly half tank and I have to return it with 35 liters. As I have ...  Read the complete review

Recently rented a car from Toulouse airport. First night someone bumped it pulling out of parallel-parking place (quite typical etiquette in France, apparently). Tiny scratch to paintwork on plastic bumper. Charges from Europcon: 108 Euro for scratch PLUS 50 Euro admin. No petrol station in vicinity of airport. ...  Read the complete review

I pre-payed for the hire of a car from Europcar, to be collected at Alicanted airport. The booking was made via their website and it included insurance for collision damage waiver etc. There was no mention of any need for any other top up insurance other than Personal accident if we wanted it. When we collected the car in Alicante ...  Read the complete review