Excess Baggage Reviews
Newest Review: ... around the World due to the nature of my business, and each time I can rely on Excess Baggage to get my personal goods (which have on occassion included laptops and personal documents) to me safely and without too much hassle. I have used other companues before and have been gob-smacked at teh complexity and incompetence of their staff and even their managers. However, whoever i speak to at Excess seem to go 'that extra mile'. For the record, i have used them to send my goods from Manchester to New York (twice), London to New York (once), New York to Madrid (once) and most recently Manchester to Dubai. Every time the service has been spot o... more
Customer Excess Baggage Reviews (22)
by watermelonlover8 - written on 01/02/13
i seriously feel cheated by this company. They told me i just had to pay 100 pounds for 35kg but when my bill arrived it was upto 150. When i called them they dint even make an effort to find why i had to pay that amount.Later they told me they'd call me, but havent recieved any calls from then. Furthermore, the delivery man was so rude, i hardly could believe. At first when i called them to inquire about quotes they seemed really nice, but right after i paid deposit and ordered the boxes it all changed. After i made the second call they coudnt care less. They were just not responding and giving me clear answers. I would never recommend this to my friends or my family.
by Jessica - written on 13/11/12
I used Excess Baggage to send home some presents and belongings from England to Australia and did not insure it. The luggage was rummaged through when it arrived 3 months later and a brand new Nintendo DS stolen from the case. The DS was in a case, in a bag, inside a suitcase. Excess Baggage workers can 'legally' steal any item they desire, if your luggage is uninsured.When you complain the company will simply say "you should have insured your luggage."And it cost me around 100 pounds to send the luggage.Would you pay people to rob you?Think twice before you use them.
by Kimberley Delaney - written on 08/05/12
Just thought that others would be interested to hear of this - I have used Excess Baggage twice to send presents back to my family in Australia. Both times the service has been good. Some friends of mine have had bad experiences with other companies so I was nervous about sending stuff through this kind of service. However, I can recommend Excess Baggage - it was easy to arrange the shipment and everything went ahead as planned. It is not cheap, but is much less expensive than paying the Airline to take it on my flight (which isnt that often anyway).
by Cameron R - written on 29/03/12
For sure these guys are not the cheapest company around, but based on a good experience a friend had using them i decided to give them a go. At the end of the day i am glad i paid a bit extra - the service was faultless. Also, the sales representative that i was mainly dealing with (a guy called Tom), was not only professional and immensely helpful. So they have good staff and a good service. My friend had exactly the same experience so i will happily rate them 5 stars.
by Phil Bickle - written on 20/02/12
After using Excess Baggage company for the 5th time i thought it was only right to leave some good feedback, as my experiences with them have been exactly what i want from a shipping company - quick and straight to the point explanations, choice of cheap and slow or expensive and fast services, and always helpful advice about packing and customs documents and things! I regularly move around the World due to the nature of my business, and each time I can rely on Excess Baggage to get my personal goods (which have on occassion included laptops and personal documents) to me safely and without too much hassle. I have used other companues before and have been gob-smacked at .. Read the complete review