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I can't thank this company enough for your their help, advice and constant reassuring communication! Everyone was extremely helpful from the guys who packed the boxes in our flat to the sales person on the phone. i'm very happy with the service i received!
I'm sorry, but this Company is terrible. please go elsewhere. They collected my stuff fine, then tried to overcharge me for my items (the measurements they were using were at least 4 cubic feet over the actual dimensions). After I pointed out their error they corrected the charges. They were then very demanding re quick payment and assured me this was because they had a shipment about to leave. That was nearly two months ago and I still can't get any confirmation from them that my shipment has left the UK. The way they are handling things I'm fully expecting half of my stuff not to arrive at all even if they do put it on a boat at some time. Additionally I set up a special email address just to deal with this shipment and it has been bombarded with nasty fishing emails trying to steal my bank details. No way this could have come from anywhere else as they are the only ones using the email address. Today I sent an email to two of the customer advisors I have been dealing with and I am getting an "out of office" email which says they are experiencing a high volume of emails and I will have to call them to get a response. No matter what you read elsewhere, I would go elsewhere, even if it costs a little more, it will be a worthwhile investment. I wish I'd never heard of them. Using this Company will be like paying someone to steal you stuff.
No stars. The worst customer experience I have ever had. I shipped a bag from Heathrow airport to Beijing. I still do not have the bag in my possession almost a month later (they said it would take 7 days). The agent in Bejing, Seajet Company Limited, is terrible. They told me to go to the wrong customs office, I waited there three hours before presenting an application to an official only to be told I was in the wrong office as I had a foreign passport with a china work visa. The official directed me to another office (only two hours away). The Seajet Company Limited assured me they would send someone with me, then they changed their minds, said they were too busy and this is not part of their job (what is their job?). Despite having told them before all this that I work in China, the Seajet Company said they didn't know that and it wasn't there business to ask (why not?). I still don't have my bag. I have to go to this other office, but I don't know what forms I need to take or anything. Seajet Company Limited staff were incredibly rude and hung up on me twice. Do not use this company, it is not worth it.
i seriously feel cheated by this company. They told me i just had to pay 100 pounds for 35kg but when my bill arrived it was upto 150. When i called them they dint even make an effort to find why i had to pay that amount.Later they told me they'd call me, but havent recieved any calls from then. Furthermore, the delivery man was so rude, i hardly could believe. At first when i called them to inquire about quotes they seemed really nice, but right after i paid deposit and ordered the boxes it all changed. After i made the second call they coudnt care less. They were just not responding and giving me clear answers. I would never recommend this to my friends or my family.
I used Excess Baggage to send home some presents and belongings from England to Australia and did not insure it. The luggage was rummaged through when it arrived 3 months later and a brand new Nintendo DS stolen from the case. The DS was in a case, in a bag, inside a suitcase. Excess Baggage workers can 'legally' steal any item they desire, if your luggage is uninsured.When you complain the company will simply say "you should have insured your luggage."And it cost me around 100 pounds to send the luggage.Would you pay people to rob you?Think twice before you use them.
Just thought that others would be interested to hear of this - I have used Excess Baggage twice to send presents back to my family in Australia. Both times the service has been good. Some friends of mine have had bad experiences with other companies so I was nervous about sending stuff through this kind of service. However, I can recommend Excess Baggage - it was easy to arrange the shipment and everything went ahead as planned. It is not cheap, but is much less expensive than paying the Airline to take it on my flight (which isnt that often anyway).
For sure these guys are not the cheapest company around, but based on a good experience a friend had using them i decided to give them a go. At the end of the day i am glad i paid a bit extra - the service was faultless. Also, the sales representative that i was mainly dealing with (a guy called Tom), was not only professional and immensely helpful. So they have good staff and a good service. My friend had exactly the same experience so i will happily rate them 5 stars.
After using Excess Baggage company for the 5th time i thought it was only right to leave some good feedback, as my experiences with them have been exactly what i want from a shipping company - quick and straight to the point explanations, choice of cheap and slow or expensive and fast services, and always helpful advice about packing and customs documents and things! I regularly move around the World due to the nature of my business, and each time I can rely on Excess Baggage to get my personal goods (which have on occassion included laptops and personal documents) to me safely and without too much hassle. I have used other companues before and have been gob-smacked at teh complexity and incompetence of their staff and even their managers. However, whoever i speak to at Excess seem to go 'that extra mile'. For the record, i have used them to send my goods from Manchester to New York (twice), London to New York (once), New York to Madrid (once) and most recently Manchester to Dubai. Every time the service has been spot on! Make sure you listen to their sales advisers if you book as each time they have given me advice about packing / documents which has probably saved me a hell of a lot of time with customs and helped all 5 moves go smoothly.
In all honesty i hope i will not be needing to move again for quite a while but if / when i do i will be using Excess Baggage again, and i can reccomend them to anyone else as well.
I was very happy to discover this Excess Baggage service. I had two heavy suitcases for my flight to Pittsburgh, Pennsylvania but wanted to spend a few days in New York; so it was very convenient to have my luggage sent on. I then could travel light and comfortably use public transportation in London and New York. What I saved in taxi fares went a long way to covering the cost of sending the luggage ahead.Now I have discovered this service, which was punctual, efficient and courteous, I will use it again. I heartily recommend it to other travelers.
I recently used Excess Baggage to ship to Barcelona- they were brilliant. the customer service team were exceptionally helpful and explained everything really well- fantastic service, will be using again!!
I used Excess Baggage Company recently for my move to Toronto, Canada. I had 5 boxes to take with me and after phoning a few companies, Excess Baggage left the best impression. The person on the phone was friendly and was able to relate to my situation nicely. He explained everything to me and I decided to go ahead. They sent me the boxes and I packed up all my stuff, then they came and collected everything. They even sent me a text with a time frame to let me know what time they are coming. When the driver arrived, everything was very smooth and quick. He took the boxes and I was able to pay for my move to the driver using my debit card! I went for air freight so I had to go to the customs office in Canada (apparently a regulation by Canadian customs), their agents explained everything to me. Once I got home with my boxes, I was glad to discover everything was in one piece and all my stuff had made it safely all the ways to Canada.
Overall I was really happy with their services and would be more than happy to recommend them to anybody! :)
I was stranded by my airline and was gonna have to pay an absolute fortune to send just some presents and souveneers of Britain back to my family in NZ. I couldn't believe my luck when i called Excess Baggage, they quoted me a price which was about a tenth of the airline fee! (Cathay Pacific btw...). Used them in december and stuff has been delivered already, really quick and impressiv. Their staff on the phones were good as well, i am not the best at filing in forms and they were alwatys happy to asist me. Will be using again next time and have told all my pals about them to!
I used Excess Baggage to move my personal efects to Australia. It was a small shipment and everything arrived intact and in good time. The sales person who looked after my move was fantastic - very friendly and helpful. There was a charge that had to be paid in Australia for clearing everything with Australian quarantione services, but I had been told to expect that anyway, so not really a 'hidden' charge. I would have no problem using them again if needed.
Warning - avoid using them if you can. Dont sent personal stuff that is dear to you because they dont care, not do they package your stuff as they promise on their website. I recently used them to ship personal effects from the UK to Namibia. It took three weeks to have the good shipped, and when they arrived, the boxes were badly damaged. Three pairs of shoes had been stolen, two new pairs of trousers had also been stolen. Worse, a personal thesis on the South African economy was also stolen, including skype headphones. Now, trying to get compensation from the company, including explanation why they had not properly secured my boxes as agreed was a nightmare. In the beginning they sounded quite professional and willing to help, but as I queried their explanations they decided to stop responding to my emails. Result: I lost very important personal stuff and they refused to fully compensate me for the loss. They has advised me not to seal my boxes because they wanted to inspect them, and that they have their own procedures for doing this. In fact they did nothing more than send my boxes unsealed. I hope this will help someone choose a more professional company. May be if shipping to the UK it works because you can go and face them (but cheats are cheats, they will not pay you), but if shipping elsewhere, especially to Africa, you will be a net loser. I was.
Avoid using this company at all costs, I had two boxes sent with them and when they arrived they were in very bad condition. The boxes had been opened in transit and I had items stolen including a laptop. Not worth the risk in dealing with them.