Excess Baggage

Do not use this company!! I airfreighted three bags to the USA from London, hardly the most dangerous of routes. Two were broken into and employees of the company/ their associates helped themselves to a laptop and camera in one of them. One of the bags was delivered destroyed (the bag had been ripped open and most valuable items removed, documents stolen etc etc). Fortunately I did have insurance but the actual lack of respect for customers by the company is shocking. I could sort of understand it if the bag was lost, but the fact that the bag was not under tight security at all times is shocking. Whats more, when I said i would like a refund of the ...  Read the complete review

if you are a heavy packer when you go away on holiday it is best to pre book excess bagggage as it is a lot cheaper in the travel agents than when you arrive at the desk at the airport. normally you usually get about a 15 kilos allowance when you go away with most airlines some of the better airlines offer you a bigger baggage allowance up to 20 kilos. its always best to check what your baggage allowance is before you go on holiday as if you over pack you can get a shock when you get a big bill at the check in desk. if you do not have the extra money on you to pay for the excess baggage they will usually ask you to take the extra items out of your luggage ...  Read the complete review

DO NOT USE EXCESS BAGGAGE AT ANY COSTS - SHOP AROUND!!!

I recently moved to Duabi and shipped my worldly possessions using Excess Baggage. When are items arrived we found that most of the boxes with fragile pieces in had been smashed and that they managed to smash our £1000 plasma TV. When I tried to claim the money back or receive an explanation as to how this happened; they took no liability, hardly gave an apology and were rather blasé about the whole affair.

There are lot of companies out there, seriously stay away from this one:- poor customer service and a basic lack of common decency.

Do not use the Excess Baggage Company (www.excess-baggage.com) as they claim 5 to 14 days for delivers, but it took over a month and cost me a fortune buying new clothes. They have really poor customer service.