Excess Baggage Reviews
Newest Review: ... the charges. They were then very demanding re quick payment and assured me this was because they had a shipment about to leave. That was nearly two months ago and I still can't get any confirmation from them that my shipment has left the UK. The way they are handling things I'm fully expecting half of my stuff not to arrive at all even if they do put it on a boat at some time. Additionally I set up a special email address just to deal with this shipment and it has been bombarded with nasty fishing emails trying to steal my bank details. No way this could have come from anywhere else as they are the only ones using the email address. T... more
Customer Excess Baggage Reviews (25)
by - written on 07/11/13
I can't thank this company enough for your their help, advice and constant reassuring communication! Everyone was extremely helpful from the guys who packed the boxes in our flat to the sales person on the phone. i'm very happy with the service i received!
by dismayed&cheated - written on 13/07/13
I'm sorry, but this Company is terrible. please go elsewhere. They collected my stuff fine, then tried to overcharge me for my items (the measurements they were using were at least 4 cubic feet over the actual dimensions). After I pointed out their error they corrected the charges. They were then very demanding re quick payment and assured me this was because they had a shipment about to leave. That was nearly two months ago and I still can't get any confirmation from them that my shipment has left the UK. The way they are handling things I'm fully expecting half of my stuff not to arrive at all even if they do put it on a boat at some time. Additionally I set up a ... Read the complete review
by Isabella CS - written on 30/05/13, updated on 30/05/13
No stars. The worst customer experience I have ever had. I shipped a bag from Heathrow airport to Beijing. I still do not have the bag in my possession almost a month later (they said it would take 7 days). The agent in Bejing, Seajet Company Limited, is terrible. They told me to go to the wrong customs office, I waited there three hours before presenting an application to an official only to be told I was in the wrong office as I had a foreign passport with a china work visa. The official directed me to another office (only two hours away). The Seajet Company Limited assured me they would send someone with me, then they changed their minds, said they were too busy and .. Read the complete review
by watermelonlover8 - written on 01/02/13
i seriously feel cheated by this company. They told me i just had to pay 100 pounds for 35kg but when my bill arrived it was upto 150. When i called them they dint even make an effort to find why i had to pay that amount.Later they told me they'd call me, but havent recieved any calls from then. Furthermore, the delivery man was so rude, i hardly could believe. At first when i called them to inquire about quotes they seemed really nice, but right after i paid deposit and ordered the boxes it all changed. After i made the second call they coudnt care less. They were just not responding and giving me clear answers. I would never recommend this to my friends or my family.
by Jessica - written on 13/11/12
I used Excess Baggage to send home some presents and belongings from England to Australia and did not insure it. The luggage was rummaged through when it arrived 3 months later and a brand new Nintendo DS stolen from the case. The DS was in a case, in a bag, inside a suitcase. Excess Baggage workers can 'legally' steal any item they desire, if your luggage is uninsured.When you complain the company will simply say "you should have insured your luggage."And it cost me around 100 pounds to send the luggage.Would you pay people to rob you?Think twice before you use them.