Usually reliable and regular train service (Great North Eastern Railways (GNER))

Member Name: Siamese

Product:	Great North Eastern Railways (GNER)
Date:	30/10/09 (29 review reads)
Rating:

Advantages: Bargains can be found on tickets

Disadvantages: Drunk chavs!

Great North Eastern Railways (GNER)

GNER now National Express East Coast

http://www.nationalexpresseastcoast.com

This rail service runs from London to Inverness on a regular basis. They claim their website is:

Still the best place to buy your tickets for travel on the East Coast with 10% discount on all First and Standard Advance Fares, plus no postage and no booking fee for all purchases.

I quite often use this rail line, either from Newcastle to London or Newcastle to Inverness. The trains are normally quite clean and do run on time. The staff are helpful and there are usually buffet and or trolley services available on board.

On one occasion last year, my journey was quite badly delayed. There was flooding across England and Scotland at the time so the delay was not the fault of the train company yet the staff came round the seats and handed out forms. We were advised how to fill in the forms and freepost them in to request compensation for the delay.

I did this when I returned home and within a couple of weeks had received a letter of apology and a refund for the journey in the form or travel vouchers. these vouchers have a year in which to be redeemed, which seems quite reasonable.

Occasionally, there are groups of chavs etc who get a bit drunk and rowdy on the train, but this doesn't happen often. I have never actually seen any trouble though, just been annoyed by the noise while I tried to read! I recommend booking a seat, just so that you can guarantee having one as the journeys are often quite busy. That also helps to ensure that a group of you will be sat together.

This is a reasonably reliable service and often bargains on tickets can be found so check their website. I would recommend them and will continue to use them so if you are looking for a hassle way to travel, consider taking the train and leaving the car at home!

Summary: Wel worth checking the site