holidayautos.co.uk

Express Review on holidayautos.co.uk
by unhappy customer - written on 08/10/09
Rating:

Worst experience with a car hire company ever.
I was left high and dry without a car at an airport after a confirmation. They did nothing to help me then acted like they were doing me a favour refunding my money.
Their customer service was the rudest I have ever dealt with.

Turns out they don't actually confirm their bookings - they just book and hope.

My view of this is that it works a large percentage of the time, if it does you are lucky and may get a good deal but if their booking does not go through then you are left on your own to pick up an expensive same day hire car.

Its your gamble whether to use these cowboys - I know I'll never use them again.

Holiday Autos do not honour contracts-avoid at all costa (164 words)
by holly - written on 30/09/09
Rating:

Avoid holiday autos especially if booking forr Italy. This year the car we rented through them broke down near the top of a mountain even though it was brand new. The english speaking helpline woman could not understand us. The car was towed away the next day and we were given no replacement. In fact we were left stranded in the middle of nowhere. My husband managed to get the mechanic to take him to herz in the nearest city over an hour away to hire another car (cost us an extra 180 euros) because the local rental company refused to help us because we hadn't paid for taxi cover. We weren't told we would need that when we picked the car up in Pisa. So not only ...  Read the complete review

Express Review on holidayautos.co.uk
by Jay - written on 19/01/09
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I booked a car in London with Holiday Autos. They have charged extra for a full cover insurance. But, when I reached the showroom to pick up the car they have no idea of the insurance. They are again asking me to take insurance!!!
If I do not take insurance there they will take almost 650 pounds from my credit card. I had no other choice but to pay for the insurance again!!
In the receipt I got from them, there was a post code of the showroom which is not even there in google!! There was no contact no, customer support no.. in the receipt!! :(
If u want a pleasent journey DO NOT GO 4 Holiday autos.

Express Review on holidayautos.co.uk
by Rob Munro - written on 13/01/09
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I was left stranded in France when a car I booked through holiday autos (via targa rent - italy) broke down. They basically washed their hands of me.

holidayautos.co.uk: Holiday Headaches Courtesy of Holiday Autos (1486 words)
by - written on 08/10/08 (Very useful, 527 readings)
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I have a very love/hate relationship with the lastminute group - the people who own Holiday Autos. Lastminute.com have been responsible for some great moments in my life over the last few years: some brilliant hotels; some massively discounted theatre tickets; even a few meals. But they've also been responsible for sitting me behind whacking great posts in theatres; for booking me on a ryanair flight without telling me I'd have to pay for luggage; for selling me a "city break" to Florence where I stayed about 20 miles out of Florence (imagine booking a city break to London and ending up on an industrial park in Luton and you're about there); and most ...  Read the complete review