holidayautos.co.uk Reviews

Worst experience with a car hire company ever.
I was left high and dry without a car at an airport after a confirmation. They did nothing to help me then acted like they were doing me a favour refunding my money.
Their customer service was the rudest I have ever dealt with.

Turns out they don't actually confirm their bookings - they just book and hope.

My view of this is that it works a large percentage of the time, if it does you are lucky and may get a good deal but if their booking does not go through then you are left on your own to pick up an expensive same day hire car.

Its your gamble whether to use these cowboys - I know I'll never use them again.

Avoid holiday autos especially if booking forr Italy. This year the car we rented through them broke down near the top of a mountain even though it was brand new. The english speaking helpline woman could not understand us. The car was towed away the next day and we were given no replacement. In fact we were left stranded in the middle of ...  Read the complete review

I booked a car in London with Holiday Autos. They have charged extra for a full cover insurance. But, when I reached the showroom to pick up the car they have no idea of the insurance. They are again asking me to take insurance!!!
If I do not take insurance there they will take almost 650 pounds from my credit card. I had no other choice but to pay for the insurance again!!
In the receipt I got from them, there was a post code of the showroom which is not even there in google!! There was no contact no, customer support no.. in the receipt!! :(
If u want a pleasent journey DO NOT GO 4 Holiday autos.

I was left stranded in France when a car I booked through holiday autos (via targa rent - italy) broke down. They basically washed their hands of me.

I have a very love/hate relationship with the lastminute group - the people who own Holiday Autos. Lastminute.com have been responsible for some great moments in my life over the last few years: some brilliant hotels; some massively discounted theatre tickets; even a few meals. But they've also been responsible for sitting me behind whacking ...  Read the complete review

Overview ======= I have used Holiday Autos a few times and cannot say I have had any problem with them at all. It is true that they don't own any hire cars themselves but are simply a middle man - they describe themselves as brokers - but in itself this isn't important. Holiday Autos find you a hire car with a national operator at a ...  Read the complete review

Holiday Autos are brokers who do not approach customer service with the same zeal as processing your credit card. Work with a genuine Car Hire company, not a third party broker who washes their hands if anything goes wrong. My daughter left her nintendo in the hire car. I contacted Holiday Autos who three weeks later said that I did not ...  Read the complete review

Not transparent and not customer centric. They say no hidden extras - maybe not, but certainly hard to find. I was charged for mandatory snow tyres after my holiday! If they are mandatory then include in the booking charge! I won't use HA again. They are a broker that can easily be avoided if you book direct with a car company. Save hassle avoid them.

Awful service: on the surface this outfit looks cheaper than the mainstream hire companies. I booked a car from Salzburg airport, the information said that I would collect the car form the airport: uh oh, the rental company will send someone out in a minibus to collect you from the airport. But nobody at the airport had ever heard of Holiday ...  Read the complete review

This isn't a real review - but something odd I have just found out... I was looking for a car for four days in Italy in June (with a one-way rental from Pisa to Florence). I started off with holidayautos.co.uk, but then inadvertedly did the same search on www.holidayautos.com a second time. Interestingly, I got wildly differing quotes. This got me ...  Read the complete review

Holiday autos CDW product is a lot of messing to try and get your money back and there is a lot not covered. If any glass is broken NOT COVERED, break in NC!, spare wheel stollen NOT COVERED. The web site and words are very reassuring and to be fair they have paid up when I scratched a car once but....you think you are covered and then all the ...  Read the complete review

I recently booked a car through this company as it seemed to be competitive and a full damage waiver option was offered which I was looking for. I took out this option and clarified at the time of booking that it did cover all loss and damage and I was told not to worry, everything was covered. When I arrived at my destination (Portugal) I ...  Read the complete review

Holiday Autos (www.holidayautos.co.uk or www.holidayautos.com) is part of the www.lastminute.com group and has been in existence for a number of years. Essentially they operate as a broker to find the best deals in car rental across a broad range of countries/car rental companies. Although booking through a broker, the company has ...  Read the complete review

i rented a car from these people at marseille airport, and i bought their full insurance cover. following accidental damage to the car, for which a third party was responsible , and for which i was charged, i attempted to claim on the insurance. customer service was consistently rude, unhelpful, and incompetent, repeatedly sending letters to the ...  Read the complete review

I have been using holiday autos for the last 3 years and recently not been too happy with them. A friend strongly recomended autos abroad to me as he had a succesful rental. just come back from holiday having used them, and i have to say the service was excellent...right the way through booking the vehicle over the phone to hiring the car in ...  Read the complete review

I used to work for Holiday Autos about 5 years ago now. Back then the company was a shambles and I'm guessing that nothing has changed. I started working there in the "Operations Department". It was like an extension for Customer Services, but dealing more with supplier issues. The first thing I noticed in the company was ...  Read the complete review

Holiday Auto is one of the largest car rental brokers. You can rent a car from them either by phone or going tot heir website. Since I have a friend who works in a travel agency in London and they work with Holiday Auto, when I decided to go to Alicante in Spain for 6 days, I asked him to contact Holiday Auto. We got a ...  Read the complete review

This year we needed some car hire from Montreal downtown to Toronto downtown, and shopped around the usual UK all-inclusive car hire companies, such as Autos Abroad and Holiday Autos, as well as checking the individual car hire companies. We hadn't been particularly impressed with Autos Abroad the previous year, when we found the car ...  Read the complete review

Holiday Autos customer service is appalling. They have repeatedly lied to me and fobbed me off and I will never book another car rental with them again. If nothing goes wrong with your rental then they are good value for money. But if you ever have any sort of problem and have to deal with their customer service department, prepare to ...  Read the complete review

Having booked my holiday some time ago (NOV 2001) to the Canaries, I decided to book a hire car for 3 days whilst abroad. As you do, looking around the sites and trying to understand who gives the best deal for your money. I finally decided upon Holiday autos, all inclusive, 3rd party insurance, refund on the insuance excess if the worst ...  Read the complete review