“ Irish Ferries is Ireland's largest ferry company operating between Ireland and Britain and Ireland and Continental Europe. Tel:1890 31 3131 (Republic of Ireland); Freephone:0800 018 2211 (Northern Ireland) „
Dear Irish ferries,
I have tried online and to call you to cancel our booking since Saturday with no luck.
We was originally sailing on 23rd May 2013 at 11.50 and the trip was cancelled because of the weather, our accommodation booking was cancelled in Cork but we was given a full refund by Travelodge.
Because of the bank holiday we were unable to book new accommodation in Cork or Dublin till Monday night, having now spent 5 days in Holyhead and having to move to Caernarfon in Wales for a 6th night waiting to travel to Ireland, we have lost most of our 10 day holiday waiting to travel on the ferry, now rebooked on the 27th May.
I asked for a refund on the 22nd May when we was told of the cancelation and was offered £40.00! Of the £498.00 forcing us to rebook or loose our money. My wife who has terminal cancer (Brain tumour) feels it's all to much to do in the four days left to us! to travel the 300 miles to our destination once we get to Ireland then turn around Friday and do the 300 miles back to Dublin for our return journey, then we have another 300+ mile journey from Holyhead to our home in Suffolk. We was originally booked with Stenna lines who gave us a refund when my wife had a virus she recovered quite quick and we tried to rebook but they were unable to meet our needs and they recommended Irish ferries, we booked with you and was shocked when we were told your flexibility option falls way short of the equivalent of Stenna lines and was unable to get a refund.
My wife is ill and wants to go home,she has had enough as have I, we have also been told when we enquired about a refund that because of the weather it is likely our ferry will be cancelled again Monday. We are going home today, driving the 300 miles back.
I have also been told we should have been offered a full refund when our ferry was cancelled but was told I couldn't, I intend pursue this.
I used Irish Ferries recently to travel from the UK mainland to Ireland on the Holyhead - Dublin Route.
The Irish ferries website (www.irishferries.com) is simple and straight forward to use. The booking facility is right on the main homepage and it is simply a matter of choosing the route you wish to sail, and the dates, selecting which (if any) vehicle you will be taking, and you are taken straight through to a page which lets you select the times you would like to sail at and gives you the various prices available.
There are two sailing options (ships) available for the Holyhead - Dublin crossing.
Ulysses - A cruise ferry which takes 3.5 hours and;
Jonathan Swift - A fast ferry which gets from port to port in 1 hour 49 minutes.
Once you have selected which sailing you would like to book, you simply put in your credit card details and a confirmation and booking number are emailed to you which you must print out and take the check in with you when you travel.
Checking in again was straight forward, I travelled by car from London to Holyhead which took about 5 hours, I had my TomTom with me so I had no problems finding the ferry terminal, however, those of you without a satnav shouldn't have too many problems as Holyhead is a small town and the docks are well sign posted. When I arrived, I parked in one of the lanes of cars which are very clearly marked. I then drove through the barrier having presented my photographic ID and booking reference and was given a sticker to put on my front window. I was then ushered to another lane of traffic and told to wait to board the ship.
My only gripe with this process is that our sailing was delayed by an hour, and while I understand that this does happen, Irish Ferries did not inform us that there was a delay, despite there being many staff present at the terminal. I had to call the contact centre in Liverpool to ask why we hadn't boarded.
Once we were ready to board (the Jonathan Swift in my case) you are directed where to park by staff. I had to park right up against the edge of the ship which made getting out of my car a bit of a pain, but other than that, I had no real problems with the car deck facilities and processes.
The ship itself was clean and bright. There were two food outlets, one larger one serving hot food and another smaller one offering paninis and sandwiches. It did however, have a very limited selection of vegetarian food and I ended up paying 7.50 Euros for a cheese roll and a bottle of water which I thought was a bit overpriced. There is also a shop on board which sells gifts such as perfumes, aftershaves and alcohol at high street prices.
The sailing as promised, was 1hr and 49 minutes and disembarking the boat took a further 15 minutes.
Overall I had no problem with this service and would definitely use it again. A single crossing from Holyhead-Dublin cost £100
I recently went over to the west of Ireland for a holiday with my mum, I ended up using Irish ferries for a few different reasons.
Firstly, the rout we took was from Pembroke in South Wales, to Rosslare in County Wexford. This was the nearest departure point from our home, so this was nice and simple.
I looked at both Irish ferries and Stena Line, because they do a very similar route with similar times.
To start with, Irish ferries website, is a lot more user friendly. It is easy to navigate to where you want to go, and everything seems to follow a nice order, and is easy to find.
Secondly, the price you see, is the price you pay. they don't have any of these really random taxes or excess charges whacked on at the end.
I found them to be slightly more expensive, but only by about £3.
The service we received from the moment we entered the port, to the moment we left, was second to none! the staff were really friendly and helpful, (even though it was 2am!) They were very organised, and had us checked in, and lined up to board in no time.
Something that I was worried about, was the fact that I forgot to tell them, that Im a wheelchair user, but a quick chat to the man at check in, sorted this with no problems. They lined my car up, right next to a lift, and even helped me to unload my wheelchair! I really can't fault them at all! the ship was spotless, everything we had expected was sorted, and our cabin was lovely, with an en-suit shower room.
I had such wonderful service from them last time, that I have just booked with them to go over again in the summer! They really do seem to know what their customers want and need.
If you get the chance to use Irish Ferries, then you most definitely should. The service is excellent, and they make you feel welcome from the very beginning. Something that the Irish themselves are brilliant at!
I recently opted to book to be in Dublin and further into Ireland over the Bank Holiday weekend with my wife. Little did we know we would be joining thousands of people in Dublin who were going to Slane Castle for a concert to be given by a popular local beat combo called U2.
Notwithstanding that Dublin was busy I was surprised just how easy it was to book using Irish Ferries own web site. I have booked a few things on the web now and ordered many things. As each month goes by I seem to use it for shopping and bookings more and more. There is no doubt if sites are as easy to use as this one it will happen more and more.
I had tried to book with Stena Lines using their web site first. Unfortunately for them the site just would not update itself and after a few frustrating attempts I gave up and went to the Irish Ferries one. The site gives all the details on the sailings you can choose and the type of vessel being used. All the tariffs are easy to understand and explained well. Choosing your sailing then could not be simpler with drop-down choices appearing for date, time and vessel. You have to fill in all the passenger names and vehicle type but all the information is asked for clearly in what is a very well presented site. When you have done all this it very quickly confirms the cost and asks for your confirmation and method of payment. Having confirmed my choice I was given an automatic booking reference. Within minutes I received further confirmation that the booking was accepted by an e-mail.
You get a £5 discount for booking on line. Not a particularly good discount on a fare of £289 but as much as anything it was the convenience of the site which I found good. As for the service of Irish Ferries when we actually got to sail, well that will have to wait for another review.
This was my main means of travel from the Uk to Ireland until recently. I usually travel between Holyhead and Dublin, many times a year and would ALWAYS travel with Irish Ferries.
I next plan to travel in May and decide to book a few days ago, I was absolutely shocked in the difference in price between Irish Ferries and another leading Ferry company operating on these routes.
The last few times I travelled with Irish Ferries, we were delayed, the ship felt crowded and cramped and disembarkment was unusually slow. The food was over-priced and undercooked!
On a whole I used to recommend Irish Ferries as the only means of travel to Ireland but now feel let down by the whole company, from booking to docking and am not sure I would recommend without first saying to shop around.
I honestly think for the amount of cars/trucks tec which they carry 4 plus times a day, they could offer far more discounts.
The only good discount on offer being a frequent travellers club.... pretty useless to anyone only planning to travel once or twice a year!
I recently travelled to Dublin with Irish ferries on the new Ulysses superferry, and the service was great. The claim that Ulysses is the biggest ship in the world seems a bit unlikely when you are on the passenger decks, but I think that much of the space is taken up by the vast car decks, as the ferry carries many lorries. The service is great, especially when compared with the competition - Stena Line's HSS service, which although a little faster is not very smooth (no good for those with no sea legs!), only one deck and lacks anything to keep the traveller entertained or interested. Irish ferries also have the upper hand in that they have access to Dublin Port - right in the heart of the city, whereas Stena have to use Dun Laoghaire in the suburbs of the city. This is especially inconvenient when doing short breaks, as much time is spent getting from port to city. They also load cars very efficiently and early onto the car decks, allowing time for you to settle down in a comfy seat on the excellent top-deck observation lounge with a huge full-width window. The ships are generally quiet, with far too much capacity, so you can catch up on a bit of sleep if you like without mcuh disturbance. If you are in a real hurry, then they also have a lynx service - the Jonathon Swift which also uses Dublin port, and so again has the upper hand over Stena Line's high speed HSS.
A frequent traveller on the Holyhead/Dublin route, I have travelled with Irish Ferries numerous times, and much prefer them to Stena Line (who are their main competitors). The ferry that runs from Holyhead to Dublin is called the Isle of Inishmore. It's sister ship, the Isle of Innisfree, travels from Fishguard. The journey from Holyhead to Dublin takes approximately 3.5 hours. The Isle of Inishmore is known as a 'cruise' ferry and is only a few years old, because the ship is so large, you don't tend to feel it swaying as much as you would a smaller ferry. This is a godsend when you get as travel sick as I do! Inside the ship is lovely. It's all extremely clean, well maintained and the staff are extremely friendly, and helpful. On board are the usual facilities... *Restaurant* This is quite pricey, and the times I've been on the ship, it's always been empty. I haven't ate in there myself so it would be unfair to comment. *Cafe* I usually have a good Irish breakfast on here, very delicious, and surprisingly good value. They also sell sandwiches, and other meals depending on the time of day. *Cinema* I think this is mainly for the kids, we didn't use it, there's also a kids play area *Duty free shop* Although there's no such thing as duty free now, the shop still sells goods at really good prices. *Bar* This is built in the style of a typical Irish bar, but keep away unless you want to be disturbed by rowdy blokes dressed in dresses and wigs, usually on their way to, or from a stag night in Dublin! *Motorists Lounge* This is a great place, you can only get in here if you've come on with your car. It's lovely and comfortable, with sofas and chairs. It's never crowded so you can usually have a sofa to yourself to lie down and sleep if you wish. In the middle is a bar selling coffee and snacks such as soup. D
on't panic if you're a foot passenger though, as there are plenty of other places to sit. There are many other things on board the ship, but I think I've covered the main ones. The toilet facilites are good too, and there are baby changing facilities as well. There are also cabins available to rent if you so wish. A tip though if you're travelling on the Isle of Inishmore, I find it tends to get really cold, and a little draughty in the motorists lounge in particular. Take a blanket, or extra layers as you may get cold especially if you're planning on taking a nap. So, to sum up, if you're travelling to Dublin from Holyhead, I would heartily recommend Irish Ferries. If you want to get there quicker than the 3.5 hours it takes the Isle of Inishmore to get there, then Irish Ferries have a new ship, called the Jonathan Swift, which makes the trip direct to Dublin in 90 minutes.