P&O - Perfect Option! (P&O Ferries)

Member Name: YesYesYes

Product:	P&O Ferries
Date:	20/02/09 (42 review reads)
Rating:

Advantages: Great customer service, great price

Disadvantages: none to think of!

I am a regular traveller on the Dover-Calais route, and always travel P&O, as a foot passenger. I have always been impressed with the service I have received. I normally book online (via Quidco, to get my 4% cashback), and find the process very easy. The website is very clear, and simple to use. One criticism of the booking process on the website I do have is that it is not easy to find out what sailings do not allow passengers - I know by experience, but it would be helpful for it to be on the site somewhere.

After booking, by debit or credit card (£2 fee for credit card bookings), it normally comes to £20-£25 for a return sailing, depending on the dates and times. I think this is a VERY good price! The confirmation and booking documents are emailed immediately, which is great.

I have booked my crossing by telephone at times when the site is experiencing high traffic, or when there are limited spaces left (ie, when it's school holidays, trying to book through the website is a nightmare!). The staff on the booking line are all very helpful and friendly, whenever I have called, and are knowledgeable about the crossings and the rules about foot passengers.

The service upon check in is great. On the one occasion I missed check in by a minute due to heavy traffic, the Dover check in staff moved heaven and earth to get me on the boat, for which I was very grateful! They are always helpful, and very professional.

The boats themselves have great facilities (and I know they are investing in bigger better boats, to come into service in 2010), with great shopping (wahey, duty free!), great bars, Costa coffee, lovely restaurant (book a table ahead, if you want a place guaranteed, it's normally fully booked before the boat has even started moving), great food court (reasonably priced meals such as fish n chips, and good family deals) and plenty of seating areas. The staff are very friendly and helpful, and the bars aren't super expensive as you might expect them to be, with a captive audience.

On the rare occasion of there being changes to my booked crossing, P&O have always got in touch with me in good time, and with great flexibility of different sailings to offer me. They have said to me before "it's our fault you have to change sailing, so you can go on any crossing you like" - meaning the fully booked ones also haven't turned me down. I guess they leave a few places free in case they're needed.

I have travelled on the ferries by car before also, and although the prices are less competitive (Eurotunnel is cheaper), the service is the same, just as great.

In my eyes, P&O can do no wrong.

Summary: P&O - Fantastic Service