I travelled on 23/12 mini cruise, booked diner and breakfast both ways for two people.
I have travelled this route for 35 yrs and never in my life experienced anything like this before. Now I do understand that in the food business you cannot please all, but I do believe that we all expect hot food no matter how much you pay ,we pre paid our meals and received a small discount but my o my I have never been so disappointed before the food looked very good the first night but it was stone cold, I ate it as I did not want to cause a fuss, but on leaving the restaurant I informed the chef he offered to reheat my food but I told him I just ate it , I mentioned it so he could heat more for the traveller who had not eaten he told me its hard to keep food warm and the do change it over but made no effort to amend what was on the counter, but if they can keep soup warm why not gravy ? There was no hot desserts only cold defrosted cakes, cheesecake and tarts with jugs of fresh cream and ice cream, the next morning breakfast was ok cereal was served in big plastic bowls not individual packets no prunes or apricots the toast was cold fruit juice bitter black pudding was all dried up like the heels on a gents shoe the eggs were swimming in oil but the sausage beans and mushrooms were ok on our return journey I could not believe my eyes when I seen that the only food that was changed in the evening meal from the night before was fish cakes instead of fried fish, pork instead of turkey, and chicken soup instead of carrot and coriander, I do believe it was a change of curry but I don't know as I don't eat curry,the dessert were exactly the same as the previous evening as was the cold buffet. I ask the head waiter if he could explain to my why I was eating the same food as the previous night he replied no madam the hot food has pork and not turkey and its a different curry he did not know about the soup I was not happy about this as in total we paid £94 for this appalling food, the head waiter called in the head chef who informed me that they have no control what food is served it's the office in Dover that make these choices he completed a complaint form to which I had no problem signing, NEVER AGAIN. O yes there was prunes and apricots on the return breakfast.