Scotrail would like to apologize...for everything... (First ScotRail)

Member Name: MikeGdoes

Product:	First ScotRail
Date:	07/03/09 (91 review reads)
Rating:

Advantages: I sometimes get to work on time

Disadvantages: Prices rises year on year, no seats available, 'train failures' frequent, I could go on...

To be honest I'm not convinced about Scotrail and the wider UK train network overall. The recent news that UK trains are the most expensive yet most overcrowded in Europe did NOT come as a surprise. Travelling on them can only by matched by those times that you find your head caught in a mincer! I have to get the train to Glasgow every morning but perhaps Scotrail think it would be better if I walked? Perhaps they make their trains slightly too small to fit all the passengers because they actually care about us; they love their customers and want them to be superhuman walking machines that can stride out the breadth of the country!

The underlying problem is that in this supposedly free market economy there's no competition for Scotrail to do anything about it so Alex Salmond will just hand over the contract to this inept bunch of jumped-up rag and bone men.

Does the CEO of Scotrail go to work on the train? I doubt it. Any why? Because it's simply a horrible experience. And yet, yes, yet they still see fit to increase their prices year-on-year at a rate far removed from that of inflation. The reason is always to improve 'the service' although I'm pretty sure that 'the service' has remained at the same sub-zero level for the last few years. Obviously just under £200 a month isn't enough for a seat these days. Perhaps seats might be included in the next 'upgrade' of 'the service'.

Summary: NOT VALUE FOR MONEY