Newest Review: ... crossing with them, our return journey was with P & O which was full with rampaging teenagers going on a school trip, the teachers an... more
A company which doesn't care.
Author Name: Stuart B
Advantages: It's a boat so we didnt have to swim.
Disadvantages: They don't care about passengers and offer minimal services and seating on late ferries.
Travelled Dover Calais and return recently with SeaFrance. OK on the way out. Loading arrangements seemed a touch chaotic (person directing seemed very annoyed that people weren't able to guess that they had to do a U turn from the queues to find the ferry loading ramp) but that may be the port's issue.
Didn't try food as nothing looked appetising. It's a shame that a French company can't distinguish itself in this area. Generally OK however.
On the way back we were slightly late arriving due to car trouble. Whilst we queued behind a car clearly having some issues with paperwork others arrived in other queues and went through. By the time we moved forward they said we were too late and had to wait 3 hours. I don't have a problem with there being a cut-off but it was obvious to the staff that we had been waiting longer than others who had been sent through.
But we took that one on the chin as it was mostly our fault. What was unforgiveable however was the state of the 23.00 ferry. All the restaurants were closed except for minimal snacks in the bar. We could have actually made do but they didn't just close the food serving areas but also closed off the whole restaurant areas. This meant that despite a far from busy ferry there was nowhere to sit.
This is stupid, inconsiderate to their passengers and in my view unforgiveable. A sure sign of a company that couldn't give a (CENSORED).
I thought I'd give them a go, but will be back to one of the other ferries or more likely the train next time.
Summary: It's a cross-channel ferry :-(
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