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      13.06.2013 19:00

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      Make me never want to catch bus.

      I passed my driving test and got a car so I didn't have to catch the 55 from Swindon to Chippenham any more, with the miserable b tard drivers.

      The MOT for my car ran out, so I'm back to catching the bus and it's even worse. They won't even allow the drivers to use their discretion about if it's safe to open the doors. The other day I ran up to the Chippenham bus station as the bus was backing out of the bay. It was the only bus in the whole station and was stopped, so I put my arm out for him to open the door and he opened the window saying he would get the sack if he let me on the bus, as only allowed when parked at the stop.

      Just before that, there was a traffic jam on my road where the bus was stopped, so I stood outside the door for him to let me on, and he wouldn't open the door as said they're only allowed to at the stop.

      Used to be a small company with more friendly drivers and cheaper prices, but Stagecoach put their prices down until they put them out of business before putting prices up.

      I'm going to try to get another car as soon as possible, as Stagecoach and their stupid rules are too annoying.

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      22.10.2012 19:50
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      Generally good service, a free newspaper tops it all off, makes it an enjoyable journey.

      I have two main buses into town where I live, the three's, and stagecoach. there are also black cat and the nine's but they are for the major towns and cities. The stagecoach buses where I live come every ten minutes and travel from Alfreton to Mansfield Woodhouse and back weekdays from 4:30AM through till gone 11PM. No one can say they aren't convenient for such a small area as Derbyshire / Nottinghamshire.

      Once on the bus you do get more than just a bus journey, you get a free copy of the Metro newspaper which i absolutely love reading each morning, you get a McDonalds offer of the back of your ticket, you get good service and you get a small discount for buying return and day rider tickets.

      The buses are generally clean and are only littered with newspapers from the box at the front but generally speaking people pick up after themselves and there aren't any disgusting surprises lurking on your seat. The buses on my route have also, recently been upgraded from 04/54 plate buses to 12 plate ones, which are very modern, a]they look good, have LED lights, are comfortable, and actually have decent heaters in them for the winter months. Those old buses they had were really run down so its nice to see some replacement ones.

      The buses are comfortable as far as buses go, they have thick fabric seats, the interior of the buses are traditional stagecoach colours with a bright orange floor and simple blue seats. The drivers are always very friendly, when people say thank you when coming off or getting on buses the drivers say thank you back. They don't drive like maniacs except for pulling out without looking from time to time but they don't speed, mount kerbs or overshoot bus stops.

      Waving them down in the first place is easy, they stop right where you're standing for convenience, and they issue tickets faster than you can get the money out of your pocket.


      Before i wrap up this review i would like to commend a particular bus driver, i don't know his name but he was a young guy with black hair, driving an early morning bus. About a month ago (september) There was an elderly lady getting off the bus on Huthwaite road outside the Texaco Garage, she tripped over in the gap between the pavement and edge of the bus doors, he quickly jumped out of his drivers seat, and helped this poor lady up, even though she was with someone and completely outside of the bus. He asked if she was alright, checked to see if she was hurt or if she'd broken a bone, but she was fine if anything a little upset. Excellent service, i and many other passengers began to help but i have to commend the driver, that was a caring deed.

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      23.01.2012 13:17
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      Drivers Try To Kill

      I was driving along the A96 towards Kintore at the Blackburn roundabout when a Stagecoach bus Reg No: V701 P/D SA was behind myself. I stopped at the roundabout as I thought a car was turning right, at which point I was rammed from behind (please see photographs provided), I was about to get out of my car when I was rammed again and pushed onto the roundabout by the Stagecoach bus Reg No: V701 P/D SA which then drove away without stopping and straight on towards Kintore at around 15:45. I then followed the driver and once I caught up to him I could see that he was dark haired around 30 years old talking on his mobile phone with his right hand and steering the bus at about 50mph with his left hand and a blonde woman mid 20's standing next to him still while driving talking to him.

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        08.08.2011 16:58
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        this is the only way to get around for some people

        Stage Coach run a lot of the buses for public transport in England today. In Grimsby we have over 9 different buses including the Louth 51 Humber flyer that goes to Humberside airport and Hull, we also have the 46 that goes through Grimsby from Immingham and further away. I live in Laceby acres but I would in Cleethorpes so I have to take a full bus route which is 40 minutes and still have to walk 10 minutes or more to work so I wish the bus routes were more detailed.

        In Grimsby our bus station is located in the town center but the bus depot is around the corner where all the buses are parked. Our shelters are done alphabetically and each rout goes to a certain letter and each have their time table up, the time tables are really easy to work out, they have the street names of the route and then times going across for day and night and it's as simple as that.

        You used to be able to go a quarter of a bus route for 80p and now it's more like a fifth of the route is 80p I wasn't to impressed with the prices rising as well as everything else although the normal £1.20 ride rose by 5p it isn't a lot but when you have to get two buses a day but have no money for a mega rider it really adds up and your end up being extremely out of pocket by it.

        The bus I get on is supposed to be around my area every 1 minutes, but it never is, it's usually every 5 or 15 minutes sometimes longer so you are always late for everything or really easy for everything. However if you ask the bus driver why they was late they just ignore you like you are a child but if an elderly person asks they get all the answers and apologies which I find quite unfair, the drivers are also really rough when driving, they don't even wait until people have sat down before they start driving which is bad for older people and people with push chairs and children because it would be a problem if one of them feel over because of it.

        The only time Stage Coach has proven themselves to be great is in the winter of 2010/2011 in the horrific weather we had the buses made all routes stay to the main roads and every 10 minutes as no one could catch a taxi at all and luckily they stayed open for people as best they could.

        Stage Coach is very sloppy and need a lot of improvement that I don't think we'll ever see.

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          05.10.2010 15:48

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          I am absolutely disgusted by their drivers. My partner was recently shouted at and 'flagged' (i.e. had one finger stuck up at) by their driver in Ystrad Mynach when she simply beeped to alert him from driving into her. My partner is pregnant and my 4 year old daughter was in the car and it upset them both greatly. Furthermore, the complaints system was difficult and slow in responding. Their buses are archaic and generally unclean and poorly kept.

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          30.04.2010 22:57
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          A good bus company that has a few negatives, but outweighed by the positives!

          Stagecoach are one of the leading providers of public transport in the UK. Within my town, Stagecoach are the company that currently provide me with travel and I have to say they offer a competent service.

          ** The buses **

          There are a large amount of well maintained buses and coaches in Stagecoach's fleet. Some of the older double decker buses can be quite noisy but the upkeep of these is great, as they're very reliable and obviously wouldn't be in use if they didn't meet the correct safety standards. The oldest bus I've seen in service is a 'K' reg, so a 1993 bus but there are a heck of a lot more modern buses (2005 onwards) in service, so this is positive. It shows they update the fleet quite regularly. They "shuttle" style buses are rarely seen as these were phased out around 5 years ago, and replaced with a longer

          Cleanliness is key in my opinion and this is one of the areas that Stagecoach succeeds in. Upon entering the bus, you are greeted with a clean floor and a variety of seats to sit in. These seats are adequately comfortable and there's no litter crammed down the back of the seats or bottles rolling about underneath your feet.

          ** Service **

          Should you need to ring Stagecoach to find out any information, the staff on hand are very helpful in dealing with your queries and concerns.
          Unfortunately, this cannot be said for all of the drivers you encounter I can understand that not everybody loves their job and that everyone has bad days - we're only human after all. However, there is no excuse to be rude and arrogant to your customers. I'm a tall teenager, but I qualified for the child tickets when I was 15. Time and time again I was questioned and asked for ID to prove this. Frustratingly for me and the other passengers, I was questioned about my age and this delayed the service provided to other customers. I made sure of carrying something around with me in future. I am not saying that all the drivers are bad, as I've had a lot of pleasant interactions in the past with many Stagecoach drivers.

          ** Time related **

          Many buses run regularly throughout the day. In the town, there are buses every 15-20 minutes in my local area, dependent on traffic. I've never been waiting more than 10 minutes for a bus from the estimated time given on the notice boards. If a bus is late then there is usually a quick apology from the driver before boarding starts. I'm generally pleased with the timekeeping skills of Stagecoach because I believe that this is one of the areas they try to excel themselves in and they generally do.


          ** Pricing **

          Everybody wants to be travel for as little as possible. Stagecoach has priced themselves very reasonably. A journey from Kettering to Peterborough - over 30 miles - costs £9 for an adult. I would say this is extremely good value for money. Obviously smaller trips around town are costing around £1.30 single far, but this is no more than to be expected and is cheaper than a cab.
          There is the facility to purchase longer timed tickets on the website, such as week long and month long ones which offer extra value for money. I've found these to work out at better value but as I don't use the buses everyday of the week, I don't feel the need to purchase one of these. They CAN be expensive though if you don't use the services on a regular basis. I cannot comment on the prices for different routes or for different areas of the country as these may vary. Taking into consideration of the prices I've experienced, I believe that the smaller journeys could be a few pennies cheaper as they make plenty of money.


          ** The website **

          Upon entering the website, you are greeted with a number of options. You can search for timetables, tickets and updates but you could also search for routes. Be sure to select the right area of the country to view because you could end up searching in an area that's not the one for you. As mentioned before, you can purchase passes which provide you with a longer period of travel. The website is easy enough to navigate but could be classed as confusing as there are a few different boxes to click. However, as a bit of techy geek, it is an above average website that seems to tick all boxes and provide the information you need.


          All in all, I believe that Stagecoach provide a great service within the community I live in, although I feel prices could be slightly lower in places with a more friendly team of drivers. However, they do exactly what you pay for - get you from A to B with an injury!

          I've given them a 4 star rating because of how good they are at delivering what they have to - reliable, safe transport at good prices. They've lost a star because of the way the drivers cannot be pleasant to customers at all times.

          Maybe I've missed something out, but if you have suggestions then let me know!

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            16.01.2010 23:50
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            Not the best bus service, but gets you from A to B... eventually.

            I've lived in Manchester for 9 years, and have had varying experiences with Stagecoach. In my student days, I lived in South Manchester, which has an incredible volume of buses available. Some of the companies I used to use have gone or changed their name, but I would never use Stagecoach because they were invariably the most expensive. There was no way I was paying £1.50 to get to town when I could wait 2 minutes for a bus that would take me there for 40p!

            Stagecoach seem to have a larger presence in Manchester now, with a lot more buses running more routes. I currently live on the 216 route, which is only served by Stagecoach - this is not a good thing! Another bus company (Maynes) used to also run this route, they were cheaper and more reliable. Then Stagecoach took them over, put their prices up, then just removed the Mayne brand from the streets of Manchester completely. Now they have a monopoly on this route, the prices are ridiculous, and they have removed some of their better value tickets (they used to do one called the Ashton Dayrider, which was like a normal Dayrider - use any Stagecoach bus in Manchester for unlimited travel all day - except it could only be used on the 216 / 236 route, and was cheaper than a 'normal' Dayrider) - obviously they've realised they can squeeze a bit more money out of customers who have no other choice.

            The weekly ticket (Megarider) is good value, you can use it on any Stagecoach bus in Manchester, and it lasts a week. However, they put the price up from £10 to £11 about a year ago - any more price rises and the value is going to decrease significantly. A day ticket (Dayrider) is currently £3.50, I don't think this is good value - it's only worth buying because their single fares are so high.

            On the routes used by students (usually South Manchester), I've found the buses to turn up rather unpredictably, with waits of over half an hour if you're unlucky. It's not even worth checking the timetable most of the time. Where I currently live (East Manchester, 216 route), the buses aren't quite so bad - they do turn up within about 5 mins of the expected time (this is still not great!).

            Drivers on the 216 route do seem to be very polite and do a good job, but as a student, I found some of the drivers on the South Manchester routes to be rude and unclear of where stops were.

            The accessibility of the buses has come on a long way in recent years. I used to find lots of their buses had steps from the street, meaning buggies and wheelchairs couldn't get on. Now almost all their buses on the 216 route are 'easy access', with no steps and a floor that can be lowered to pavement level. There's usually space for two or three baby buggies on board.

            I only use Stagecoach buses because there is no alternative. It can't be difficult to provide a better service than the current one. Fortunately there will be trams running oast my house in 3 years time - oh no, wait, they're going to be run by Stagecoach too!

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            16.01.2010 07:42
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            Though Stage Coach have their issues and problems, they're still my first choice for bus travel.

            Stage Coach are one of the UK's biggest bus travel companies.

            I use Stage Coach very often, buying a weekly ticket for £11 which will allow me to travel to every corner of Manchester and back. Although ticket prices have gone up a lot the past few years, I find the value of weekly tickets extremely good.
            I am less than impressed with the single fares though, and the fact a child has to buy an adult daysaver for a days travel - though they do provide child's weekly passes for £7.

            The buses are usually clean but never filthy, though half the time, the passenger windows could do with a wash.

            The drivers are more often than not, friendly, compassionate and lively. Though I haven't always had a good experience with the drivers as some drive too fast, some are quite rude and other just have little common sense.

            Stage Coach provide "buggy bays" for you to park your buggy at the front of the bus. This is in the same location as the wheelchair users place and quite roomy - if the driver doesn't let too many buggy's on at once, a problem that can cuase havoc getting off. These spaces need to be more clearly marked as people often stand there, looking at you strangely as you wait for them to move.

            Overall, Stage Coach are an excellent company and all companies have some of the less enthusiactic workers.

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            07.01.2010 02:09

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            As the title says, Stagecoach do the job, and you'll usually arrive near enough on time!

            This review is largely going to be about Stagecoach South, as they are my local bus company, and dominate the local area, running all the major routes. As a company on the whole they always seem to be somewhat professional at all times, and the drivers are normally polite and friendly. Being a college student I have an annual bus pass, which costs around £400. Whilst this might seem like a lot, Stagecoach fares in my region are always seen to be very expensive, and therefore an annual bus pass was the logical solution. The buses generally run on time, however can be extremely packed at peak times, largely due to double decker's being phased out completely along the major routes. The main issue with Stagecoach has to be there reliability, with even slight snowfall they will suspend all services within the region, leaving many of us stranded at bus stops!

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            14.12.2009 11:12
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            Decent service overall, but high price and drivers can be rude

            Stagecoach buses can be very convenient for those who don't have a car, or don't want to drive into town and pay for parking.

            The buses that I use are in Exeter and I have found them to be clean for the most part and the temperature inside comfortable.

            The thing with riding these buses is you never know what driver you are going to get and their personalities can vary dramatically. One bus driver in particular is very friendly, however some of them can be quite ornery and rude.

            If you need to get to a job on time, you'd better get to the bus stop early because although they have a timetable, they rarely keep to them.

            And avoid the buses altogether on Fridays if you can because the traffic is so bad it is quicker to walk most of the time.

            The prices for riding the bus are very high, but you are paying for convenience. The weekly megarider will set you back £12 which is quite high if you have a low paying job.

            Overall Stagecoach offers a decent service, but the price is high and the drivers can be rude.

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            30.10.2009 00:22
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            Prefer tfl

            Stagecoach is a leading name in public transport in areas of Britain. The area which I have had experience with is the East Kent service, when I am at university in Canterbury. Coming from London, I already have high expectations of public transport, with buses coming every 8 minutes to and from every direction.

            The buses are usually of a good quality, quite clean inside. There is a lot less graffiti and etching on the windows than those owned by tfl, but maybe this is more a reflection of the community than the buses.
            Some of the smaller routes within Canterbury serve small routes going from one housing area into the city centre. The buses do not overlap each others routes at all.
            For a bus such as a 'city arrow' which takes you from your housing area straight to the center, you can expect to wait up to 20-30 minutes between 11-5 and then they only run one every hour after, which seems very strange as there must be people coming home from work after this time.
            These buses only run till about 10pm which is annoying for going out at night. Considering I paid a lot for my annual bus pass I would've expected a later service.

            Bigger buses such as the 'Triangle' which goes from Canterbury, Herne Bay and Whitstable and back and also the Unibus which runs from city centre to university and back are both double decker, unlike the single city arrows. The Unibus usually comes every 8-20 minutes at the most and runs till 11.30 which isn't too bad.

            The conductors and staff I have met have usually been friendly except this one driver who refused to let my friends on with bus passes because he claimed the bus was full, only to let on more people at the next stop. Other than this rude man, I have not encountered anything else.

            I find the bus stops quite confusing as they do not tell you what buses come to the stop on the sign in the air, and what the basic outline of the route is. Some bus stops do not even have a sign to tell you the times.

            I think it is usually £280 or around there for a annual east kent bus pass if you are a student but it was £150 in freshers week.

            Overall, I find the service is okay, but there is too long to wait for a bus. But maybe I am used to london public transport.

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            19.10.2009 00:07
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            Spot on!

            Stagecoach has been my local bus company in Devon for a few years now, and i have always found them to be great!

            The buses are always clean, warm and the staff friendly. I used to use the bus every day to go to and from college.

            Using my wheelchair, I sometimes get worried, about traveling, but with Stagecoach, I have never had a problem.

            They use special wheelchair accessible busses, which are just great! The fairs are not too expensive, and the buses are usually spot on time. The level of service is great, and I hope they continue here in North Devon for a long time to come, if the service were to stop for whatever reason, the rural population of this area would be in a bad way! Stagecoach is a wonderful company, which provides a much needed survey to a very rural population in the UK!

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            09.08.2009 17:12
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            I would highly recommend using the Stagecoach website for information on bus times and ticket prices

            Note: I am reviewing the Stagecoach website, not the actual service. Although the serviced is very good 10/10.

            I have found the Stagecoach website to be very beneficial over the years, as it has seriously helped me with my travel around my local area.

            Firstly, I have to say that the Stagecoach website is so easy to use, especially if you are only looking for timetables. It couldn't be easier. Just find the service number of the bus you want to travel on and voila you can instantly view the timetable for that bus for every day of the week in both directions. However, to view these timetables you do need to have Adobe Reader installed on your computer. This isn't much of a set back as it is free and takes about 5 minutes to download. Most PCs have this installed already anyway.

            You can also view ticket prices and different types of deals that stagecoach has to offer. I have to say they are very good value for money especially if you buy a travel card of some sort as they can save you so much money.

            Overall, I would highly recommend using the Stagecoach website for information on bus times and ticket prices.

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            22.05.2009 16:28
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            A service that has potential

            I have recently moved to a new area. My previous hometown was Arriva-dominated and the levels of service were extremely varied. In comparison, I have had little contact with Stagecoach until now so I'm approaching it with relatively 'fresh' eyes.

            Buses:
            The majority of buses I use are double-deckers so there is plenty of room: there's provision for seating / wheelchair / prams / standing individuals. There is also luggage space and bus pass machines (to save time queuing) at the entrance of the bus. (On a personal note, I think this makes the process rather impolite - I've seen people ignore drivers completely simply because of this machine.)

            They also provide a range of bus tickets/passes. They range from singles and returns to day passes and 13-week tickets. It sounds silly but in my last place, Arriva did not issue return tickets so you had to buy two singles - the costs was ridiculous! These options provide plenty of choice to suit a wide diversity of needs.

            If I have any complaints it is that, as a fairly tall person, I don't have enough leg room when sitting. This isn't so bad if I am the only person on the bus, but needless to say, it can be very uncomfortable when sharing a seat. Also, the buses around here are beginning to look a little run down. (I'm not saying this is going to be the case in general, so you can ignore this if you want, but I have seen a noticeable increase in broken down Stagecoach buses recently, which is letting the service down.)

            Drivers:
            A completely subjective perspective, I know, but they are the face of the services. Most have been friendly but I don't think the bus pass machine helps as it reduces the interaction between customer and driver.

            Timetables:
            In comparison to my previous location, buses are far more frequent, particularly during peak travel hours. Timetables are accessible on buses and online, as well as from the bus shelters.

            Online services:
            The Stagecoach website is fairly navigable. They have kept to their branded colours of blue and white, and sections are typically simple and to the point, but still provides you enough information.

            What can you do? Well, you can search timetables, bus services (by region and operator) and buy tickets. For those less familiar with buses for one reaons or another, they even have a section on how to use Stagecoach buses.

            I order a month's bus pass online. You simply have to register your details and you are away. Delivery is pretty quick as well - usually about two days. I think they may be meant to issue you with a plastic wallet, I'm not so sure, but the instructions on my ticket always tells me to put it into the Stagecoach-provided wallet. I've never received one.

            What I think is worth mentioning is that when you are buying a ticket make sure you don't accidentally tick the wrong box. All tickets for your chosen journey are highlighted in a list, with items pretty close together. It would be simple to check the wrong ticket.

            Overall, my experience with Stagecoach is decent, though I do think it can be improved. As such I have found it difficult to give it a scoring. It is nearly a 4 star, but just not quite.

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              02.05.2009 01:02
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              Essential for some. I wouldn't bother if I could drive, though!

              Stagecoach are the primary providers of public transport in my area (East
              Midlands). Obviously all areas, buses, drivers, prices are different so I can only comment on my area's service.

              I have been using buses as my main form of transport for a few years now although hopefully this will be my last year as I have just bought a beautiful little car called Jasmine (now all I need is to pass my test!).

              Stagecoach run around 90% of all buses in my area and some routes have buses as often as every 5 minutes - that is a lot of buses! The bus routes cover almost all areas and almost any where you go in the area you are never more than a 3 min walk to a bus stop. Not bad, eh?

              Obviously this is a mammoth task and inevitably goes wrong sometimes. Actually, a lot of the time. There are frequently buses missed out, usually at morning rush hour or during the school run, which are the worst possible times for this to happen! There are also a lot of drivers who are extremely rude. Then there are some who seem like their main source of fun comes from spotting people who are running for the bus then speeding up past the stop so they don't have to let them on!

              Once, I was walking to the main bus stop in town where the bus usually waits for a few minutes, my son (who was 2 at the time) ran in front and jumped on behind the last person in the queue. I dropped my purse and as I was picking it up the bus driver saw me stood a few feet away, obviously wanting to get on, so he quickly closed the doors and attempted to drive off. He didn't even think to wonder why a 2 year old was riding the bus alone! Obviously I ran up and started hammering on the windows so he stopped a few metres down the road, then proceeded to have a go at me for not being in control of my child!

              Luckily a neighbour was on the bus already so my son would have been ok if he hadn't stopped. She also saw the whole thing and stood up for me.
              He later drove straight past an elderly man who was waving for the bus, struggling to walk to the bus stop - ignorant *******! My neighbour and I both gave him a mouthful when we got off and later reported him.

              Since then I have noted a vast improvement in service. Most drivers will greet you with a smile and small talk while paying. They also seem to go out of their way to help customers now rather than trying to avoid them altogether! Just last week, I was on a crowded bus and both pram/wheelchair spaces were taken when a young woman turned up with two children, one in a pushchair, one walking, and lots of bags as well. She said she could always wait for the next one (20 mins) but the driver got out of his seat, helped her put the chair down, then carried both the buggy and bags on to the bus for her. Awww, how sweet!

              One problem I do have is the constant price increases, almost every 4 months there seems to be a price rise. I always buy a megarider as I use buses so much to get to college (18 a week!), it works out cheap for me (£10.50) but the price of a bus ride to town (never mind back again!) can cost more than the price of a car park fare.

              The buses themselves can vary greatly, some are very new and some are well past their sell by dates! They have all got CCTV fitted now for extra security which may help people feel safer when taking the bus late at night.

              Overall, a patchy service which is gradually improving.

              Pros: Friendly service, CCTV provides extra security
              Cons: Expensive, some rude drivers, not very reliable

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