Virgin Trains Reviews

I absolutely hate planning travel. I love to go places and see people but the whole thing about booking trains and sorting out dates does my head in. I always travel by train when I can and have been regularly using the lovely rail networks we have for years - especially to visit my Dad in Northampton and my friend in Brighton. I used to ...  Read the complete review

I lived in the UK from 1986 until 1994, and besides my private car, I used, for the fun of it, British Rail on many occasions, including many of the routes now covered by Virgin Trains. I was very impressed with the rail system back then, and often commented on how much better it was than our American railways, which have been in steep decline for ...  Read the complete review

I often feel I'm in the minority when i praise Virgrin Trains, but what the hell here is my opinion. I use Virgin on average to or three times a month usually travelling either upto Glasgow or down to London from Liverpool. I always book Virgin Value 1st Class tickets a great bargain with a railcard as you get 1st class travel ...  Read the complete review

I use Virgin XC fairly often to travel between my home in Stoke-on-Trent and University in Oxford, so I feel qualified to comment on the service. The journey should take 2 and a half hours, and, very occasionally, the service does run to time. However, I frequently experience delays, either in departure time, or en-route. It seems that even if the ...  Read the complete review

Not owning a car, I have always used trains since I was a kid. Indeed my small town where I grew up had a fairly decent train service and was a passport to wider world. I can say since Virgin (and indeed the railways were sold off/out) started operating West Coast Railways they are easily the worst train service in the E.U. ...  Read the complete review

This is the first Virgin to shag me more than once. - Advantages: They don't clog up the road network as well - Disadvantages: Never on time, Never Clean, Something is usually broken

My job takes me from my home in Sunny Scunthorpe to Coventry a few times a year for training courses, and being a non-driver I am at the mercy of public transport. There are several routes available to me but the one which suits my travelling times best involves a return journey which includes a Virgin train from Birmingham New Street to ...  Read the complete review

Let me tell you a story. On Wednesday 7th of November I caught the 7.26am train from Manchester Piccadilly to London Euston. The journey is supposed to take two hours and 37 minutes, arriving at London at 10.03am. Hands up anyone who thinks this happened? Gradually, we start to lose time, as trains heading in this direction always do, somewhere in ...  Read the complete review

Virgin trains is the total opposite from Midland Mainline:Their staff is very polite and helpful but their schedule suffers from late runnings.It's certainly not a good company to be on the first class (I've been in many trains where there wasn't a first class coach and there were people that had paid for that extra space),but on the ...  Read the complete review

Personally I hate public transport, busses, trains you name it, I dont like them I would much sooner jump in the car and please myself... now before you start thinking how selfish that is and how much damage I am adding to the environment but I have good cause for this.... Heres how my story goes, I never used to use trains very much, ...  Read the complete review

Any Scots reading this will probably remember a Scotch and Wry sketch in which a long suffering commuter filled a plate with mince, custard and tomato sauce and promptly threw the lot over a Jimmy Savile billboard . Well we’ve come a long way, now it’s Richard Branson’s fuzzy fizzog that warrants our comestibles. ...  Read the complete review

You could say that they can't run a railway for toffee, but you've got to admit that they have an uphill struggle. Old trains, Old track, however the Virgin customer service ethic IS making a difference. Their trains might be late, but drop Mr Branson a line and you'll get some money back! More than can be said for sitting in ...  Read the complete review

Virgin trains. We've all heard the jokes, all heard the excuses, all complained at one time or another. I have a wide experience of Virgin Trains, travelling from Chesterfield to Plymouth on the dreaded Cross-Country route. My first experience of this was a nightmare. First train cancelled. Travel to Derby - change - travel to ...  Read the complete review

Since going to university 2 years ago I became a frequent train user, no more Mum to drive here and there! However, the last couple of months have tossed up an interesting viewpoint of Richard Branson's Virgin train service, which is explored here. > Value for Money Fantastic, no other word for it. If you've got a ...  Read the complete review

Every time I use Virgin Trains, I ask myself "WHY?! Didn't I learn my lesson last time?!". On a number of occassions within the last year I have used those big red beasts to travel the length of the country....Edinburgh...Milton Keynes...Glasgow...Rugby... and EVERY TIME they have been delayed by a significant amount of ...  Read the complete review

I once had a whim and I had to obey it, To take Virgin Trains to west Scotland to shop. I rang for the fare and decided to pay it, In spite of my neighbours who begged me to stop. To board my train, I had to cut corners in order to Afford my train, 'Twas a bit of a devil to pay. Got money to burn (got ...  Read the complete review

I have used virgin trains a few times on the journey from york to newcastle and vice versa, maybe i was lucky, but each time the train was very punctual, one time it was 5 minutes late,which isnt too bad, and the driver told us over the tannoy at each station how he had made up 1 minute, and we would be getting to our destination right on time, he ...  Read the complete review

Virgin trains have suffered a tirade of damning press reports over recent years following the brand's venture into the country's railways. As a relatively infrequent rail user, I tend to make use of their West Coast services in the main. However, many of the points made in this opinion will relate equally to the Cross Country network that ...  Read the complete review

I used to hate Virgin Trains, old trains, expensive fares, noisy, crowded, late - etc. Then I had a think - All the other franchises are the same or worse (The joke that is Connex). Also, as Virgin XCountry is the only way for me to get to the Midlands and beyond from where I live, I should learn to love them! Ok - some facts in ...  Read the complete review

Virgin - As in their punctuality targets are rather akin to hymen's - They've never been broken. - Advantages: Free Coffee in 1st Class, Paid for my taxi after I was two hours late for a meeting. - Disadvantages: Punctual.... what's that?!, Overcrowding seems like order of the day!, Rather average to poor customer service.... as in excuses from staff.