Not bad getting better (West Anglia & Great Northern (WAGN))

Member Name: pcharles82

Product:	West Anglia & Great Northern (WAGN)
Date:	18/05/09 (6 review reads)
Rating:

Advantages: Service has improved over time

Disadvantages: Still delays though

Although I searched First Capital Connect, WAGN came up so I guess this review is kind of for both. WAGN being the previous company to have the franchise and it has now gone across to FCC. If I am being honest I have noticed a much improved service with FCC compared to WAGN, as I use the train Monday to Friday I get a good chance to experience their service. I remember in the WAGN days that they didn't have enough drivers to operate the trains and the delays were horrendous, since FCC have taken over the delays are down a lot, usually being when their has been a fatality. One my main complaints is that the price continues to increase every year and usually by a large percentage.

Overall though the service is a lot better than before and if there is a delay the delay repay system on their website is easy to use.

Summary: Overall though the service is a lot better than before under WAGN