 |
Terravision
by JFKP
DO NOT USE THIS COMPANY!
My partner and I used Terravision from Rome Termini Station to the airport in early August 2012. After being rudely told we were not allowed to place our small carry on luggage on board (or even small items) we reluctantly stored our luggage into the cargo hold underneath the bus and watched as others ... placed their bags on top of our 2 bags to make sure no one crushed our luggage. We then entered the bus and waited for another 10 mins as others placed their luggage underneath and boarded. At all times the cargo area was in clear view of Terravision staff.
Upon arrival when going to get our bags we found our luggage had been stolen. We immediately ran and caught up with any passengers to see if they had mistakenly taken our bag, but that wasn't the case and in any event if that had happened there would of been one spare suitcase under the bus, which there wasn't.
When we got to the Terravision stall at Rome airport we were met with feigned ignorance and sarcastic comments from both the driver and the sales woman. The only small bit of information they were willing to give out was that it was probably at Termini station that it was stolen. I think the whole charade between the driver and sales woman sounded like a well practiced little act.
Luckily we had arrived at the airport early and were able to fill out a police report (which was a whole new problem in itself).
Now we are trying to make an insurance claim with our insurance company, which requires a claim being made with Terravision and despite 8 emails, 2 forms on their website being filled out and several unanswered calls to them we have had no contact back from Terravison since the incident happened nearly 3 weeks ago, save them closing an online enquiry on their website.
We have contacted our embassy and are now in contact with lawyers to see what our next step should be, as there was close to $5000 worth of items stolen.
DO NOT USE THIS COMPANY IN ANY CIRCUMSTANCE! In my opinion they are either unbelievably incompetent or they are complicit in the theft of their customers belongings. Either way, they should be avoided at all costs.
You only have to google "Terravison stolen luggage" to see other instances much like this one.
Be warned.
Read the complete review |
 |
National Express
by alfiepeaches
I catch national express coaches a few times a year, mainly to London and a few times to Southampton or Portsmouth. I chose coach as it always at least half the price of trains (prices vary depending on day, time and holidays), I usually go up to London for a day and for a return ticket (I live in Bournemouth so the journeys 2-3 hours) ... and usually costs me between £18-£25 when on the train it usually costs double this.
I have never had a problem with National express, booking your ticket online is easier than any other form of transport I have looked at, you choose your destination, your date and time and then you are offered the times throughout the day which vary slightly in costs and length of journeys. There is always a good selection of times, usually every hour or atleast every two hours depending where you are going. The ticket can be sent to you by mail, mobile or email which you can either print or show on your phone, every single way is convenient.
You are always advised to arrive at your departure stop 10minutes early, however a coach will never leave early, always, always on time it says it is leaving and no later so you must make sure you are there! The driver will pack any luggage you have with you as you get on and then you can choose where to sit as there are no reserved seats. The only bad thing about the coach is that it is nearly always full which can a bit annoying sometimes but generally is okay as long as you don't get stuck with people on their phones so in this case it's much like being on a train. I do find the coach more relaxing as the seats are more comfortable and you have more to look out in the window, especially when getting into the city!
The seats are comfortable, most now have leathery seats and are quite squishy to sit on, they lean back only a little and you have the choice of a small foot rest but I find this unhelpful personally. I have short legs so don't need much room but if you have long legs I suggest getting an aisle seat so you can stretch your legs into the aisle. The coaches are always exceptionally clean too. Seatbelts must be worn but they are only waist ones and aren't uncomfortable. The driver will announce on a speaker when stops are coming up so you don't need to be worried about missing your stop!
There is toilet at the back which I have always avoided using as I thought it would pretty dire however I once needed it really badly and found it was very clean. The door locked very easily and I wasn't worried about it opening by accident. The toilet is small but not particularly uncomfortable and flushed. There was a small basin but no paper towels (I just used hand sanitizer gel so no problem for me!), there was even a mirror but I doubt you'd be able to apply makeup, standing up on a moving vehicle!
I often get the last coach home which is always 11 or 11.30 (and once nearly missed it!), this is my favourite time to get the coach as the driver turns all the lights off and I can nod off as the coach is usually empty and I have space to curl up over two seats. The coach also has curtains to block out light and lights and air conditioning above your head.
If you want to leave and catch an earlier coach which you have not been booked on, you can ask the driver of that coach to see if there are any spaces left and they will let you hop on if there is which is great as some trains don't always have this offer.
Overall I really recommend National Express as they are helpful and easy coaches to use with nice drivers who also help get your luggage out from underneath when you get off. The prices are really great, nearly always cheaper than trains. The journeys are often half an hour longer but coaches are cheaper and more comfortable, I find trains much harder and numb my bum quicker!
Read the complete review |
