Birmingham New Street as it really is, not as you may have heard before. (Birmingham New Street Train Station)

Member Name: pulcinella1920

Product:	Birmingham New Street Train Station
Date:	03/06/09 (8 review reads)
Rating:

Advantages: Easy to use, well located, well staffed, safe.

Disadvantages: Charge to use toilets.

Birmingham New Street has a reputation for being ugly. And quite rightly so. Birmingham New Street has a reputation for being inefficient. Wrong. I have used New Street on a very regular basis for work and have very rarely had problems with trains, which ultimately is the fault of the service provider as opposed to the management of the station. I recommend people to use New Street as it is in fact simple to use, particularly thanks to the frequent and well times announcements that contain the right amount of information to assist travellers. With 3 exits, it is very easy to use the station to reach the City Centre and there are plenty of shops in the station's complex. It is well staffed, with plenty of people on security, often including police as a precaution. The weakness though is that there is a charge to use the toilets. This itself has advantages though; the quality of the facilities can be better maintained which is important for such a public place.

Summary: Birmingham New Street shouldn't be avoided - it works very well.