Newest Review: ... is easy these days, all the train companies book every body elses trains! I say easy, the actual finding a way to book is easy, howe... more
Do not use if you can help it! Absolute rip off!
Author Name: Annoyed80
Advantages: Very good at taking your money!!
Disadvantages: Very poor customer service, knowledge of their services
Would never use cross country trains again!
What an absolute farce travelling back from Newcastle!
I had noticed the train times on the board were 5 mins out from the time on my ticket so asked a member of train staff about it. My regret here is not only using this joke of a company but I stupidly never got his name! He told me this was in fact my train and they do not always run to time-fair enough I thought. He then pointed me in the direction of platform 2 to wait.
Train came, I got on, only to be told after the first stop I was on the wrong train and would have to pay the fee of £95!!! The ticket attendant was rather patronising by saying you should've known by the ticket time which only enraged me further since I HAD noticed the difference but was assured otherwise!
So thanks to the wrong advice of poorly informed train staff, a train journey which had originally cost £78 further cost me an additional £95!!!
I've sent a complaint in however due to my encounter with 2 members of cross country staff I can only assume the ineptitude of customer service skills will probably see that my complaint will never see the time
Summary: Try to use an alternative provider where you can!
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