First Great Western Reviews
Description:First Great Western is the operating name of First Greater Western Ltd, a British train operating company owned by ... more
First Great Western ... First Group, which operates services in the west and south west of England and South Wales. On 1 April 2006, First Great Western, First Great Western Link and Wessex Trains combined into the new Greater Western Franchise. First were announced as the operator of the combined franchise in December 2005 for a 10-year period. On 1 April 2006, First Great Western, First Great Western Link and Wessex Trains combined into the new Greater Western franchise. Three companies — First Group plc, National Express Group PLC, and Stagecoach Group— were short-listed to bid for this new franchise. On 13 December 2005 it was announced that First Group had won the franchise. The new franchise has kept the name First Great Western. Originally, First planned to subdivide its services into the following three categories. First Great Western Express - the original First Great Western route: London Paddington–Bristol–South Wales/Cornwall. First Great Western Link - former Thames Trains services, that were merged into First Great Western before the Greater Western Franchise started. Local/commuter trains close to London. First Great Western Local - former Wessex Trains services: regional trains in the south-west in and around Bristol, Bath, Wiltshire, Somerset, Dorset, Devon, and Cornwall.
Newest Review: ... one, even if its empty, you will get charged a new fare on board. My first problem with FGW is that you are paying a lot of money for public transport, but you don't get the service. Sometimes I think the staff fail to realise that you are a paying customer, in particular the on board ticket inspectors, where you can get some with bad attitudes where you are almost treated like a criminal if ... more
Customer First Great Western Reviews (25)
by Ramy - written on 05/04/13
One of the worst service ever especially if you are the unlucky ones travelling to and from paddington .. The trains during the rush hour are late in most circumstances or cancelled.I'm planning to quit my job or move home somewhere near office as a result of their poor service.
by - written on 25/05/11 (Useful, 109 readings)
I often use FGW to visit home from London to Oxford, if you prebook then you get pretty decent return deals, I've got a return to Oxford for £10 before without any rail card discounts or anything. Buying tickets on the day however can be expensive. Also pre booked fares mean you have to get a certain train, and if you happen to get a slightly earlier one, even if its empty, you will get charged a new fare on board. My first problem with FGW is that you are paying a lot of money for public transport, but you don't get the service. Sometimes I think the staff fail to realise that you are a paying customer, in particular the on board ticket inspectors, where you ... Read the complete review
by - written on 19/04/10 (Very useful, 222 readings)
Anyone who lives in the franchise area that is controlled by First Great Western will know what I mean when I say the service is poor. Having used other services, I know that most of the train network is poor, but I also know that for some time First Great Western had the worst punctuality of all the train networks in the country. Beat that. There are two general areas. First of all, there is the HST mainline service out of Paddington. The main problem with this service is overcrowding, and a lack on investment on behalf of Network Rail that means that trains often become delayed. I always find that the trains are dirty, and that you can never find any staff ... Read the complete review
by - written on 15/02/10 (Useful, 145 readings)
First Great Western: First for being worst! I have always enjoyed travelling on the train network, despite the fact that with the locations I often consult at, having to take a hire car. It always feels so unproductive sitting at the wheel when I could be working, or even better catching up on sleep. First Great Western, however, have resulted in a numbness towards the greed and quality of the service they provide. I have often made journeys towards Bristol and Bath from my home town, a route which First Great Western service. The first and most notable thing, is their complete lack to cleanliness for their passengers, their trains are filthy. The ... Read the complete review
by - written on 09/01/10 (Useful, 195 readings)
I have been using First Great Western for around one trip a fortnight for the past 6 months, traveling between Wales and London. Usually traveling on the cheaper Super Saver trains. The cost is usually a decent amount, around £15-£20 return pre-booked or £40 on the day return. I should make clear that I use a Young persons railcard which I highly recommend. Having spent many a long trip traveling on East Coast, GNER, Virgin, Cross Country, Transpennine and National Express I have a decent comparison for First Great Western. Overall the trains are of decent quality and seats are quite comfortable, with and without a table. Most of the trains carry ... Read the complete review