First Great Western Reviews
Newest Review: ... one, even if its empty, you will get charged a new fare on board. My first problem with FGW is that you are paying a lot of money for public transport, but you don't get the service. Sometimes I think the staff fail to realise that you are a paying customer, in particular the on board ticket inspectors, where you can get some with bad attitudes where you are almost treated like a criminal if you have the wrong ticket or time. I think some of them must of tried and failed to get into the police or something!? A recent personal complaint I had towards FGW was that I booked a return to Oxford for the Sat/Sun and due to an emergency I went hom... more
Customer First Great Western Reviews (25)
by Ramy - written on 05/04/13
Rating:
One of the worst service ever especially if you are the unlucky ones travelling to and from paddington .. The trains during the rush hour are late in most circumstances or cancelled.I'm planning to quit my job or move home somewhere near office as a result of their poor service.
by - written on 25/05/11 (Useful, 86 readings)
Rating:
I often use FGW to visit home from London to Oxford, if you prebook then you get pretty decent return deals, I've got a return to Oxford for £10 before without any rail card discounts or anything. Buying tickets on the day however can be expensive. Also pre booked fares mean you have to get a certain train, and if you happen to get a slightly earlier one, even if its empty, you will get charged a new fare on board. My first problem with FGW is that you are paying a lot of money for public transport, but you don't get the service. Sometimes I think the staff fail to realise that you are a paying customer, in particular the on board ticket inspectors, where you ... Read the complete review
by - written on 19/04/10 (Very useful, 211 readings)
Rating:
Anyone who lives in the franchise area that is controlled by First Great Western will know what I mean when I say the service is poor. Having used other services, I know that most of the train network is poor, but I also know that for some time First Great Western had the worst punctuality of all the train networks in the country. Beat that. There are two general areas. First of all, there is the HST mainline service out of Paddington. The main problem with this service is overcrowding, and a lack on investment on behalf of Network Rail that means that trains often become delayed. I always find that the trains are dirty, and that you can never find any staff ... Read the complete review
by - written on 15/02/10 (Useful, 139 readings)
Rating:
First Great Western: First for being worst! I have always enjoyed travelling on the train network, despite the fact that with the locations I often consult at, having to take a hire car. It always feels so unproductive sitting at the wheel when I could be working, or even better catching up on sleep. First Great Western, however, have resulted in a numbness towards the greed and quality of the service they provide. I have often made journeys towards Bristol and Bath from my home town, a route which First Great Western service. The first and most notable thing, is their complete lack to cleanliness for their passengers, their trains are filthy. The ... Read the complete review
by - written on 09/01/10 (Useful, 186 readings)
Rating:
I have been using First Great Western for around one trip a fortnight for the past 6 months, traveling between Wales and London. Usually traveling on the cheaper Super Saver trains. The cost is usually a decent amount, around £15-£20 return pre-booked or £40 on the day return. I should make clear that I use a Young persons railcard which I highly recommend. Having spent many a long trip traveling on East Coast, GNER, Virgin, Cross Country, Transpennine and National Express I have a decent comparison for First Great Western. Overall the trains are of decent quality and seats are quite comfortable, with and without a table. Most of the trains carry ... Read the complete review
