Newest Review: ... one, even if its empty, you will get charged a new fare on board. My first problem with FGW is that you are paying a lot of money for publ... more
First Great Western
Member Name: tsmith109
First Great Western
Advantages: On time, pre book can be very cheap
Disadvantages: Dirty trains, bad attitude of staff.
I often use FGW to visit home from London to Oxford, if you prebook then you get pretty decent return deals, I've got a return to Oxford for £10 before without any rail card discounts or anything. Buying tickets on the day however can be expensive. Also pre booked fares mean you have to get a certain train, and if you happen to get a slightly earlier one, even if its empty, you will get charged a new fare on board.
My first problem with FGW is that you are paying a lot of money for public transport, but you don't get the service. Sometimes I think the staff fail to realise that you are a paying customer, in particular the on board ticket inspectors, where you can get some with bad attitudes where you are almost treated like a criminal if you have the wrong ticket or time. I think some of them must of tried and failed to get into the police or something!?
A recent personal complaint I had towards FGW was that I booked a return to Oxford for the Sat/Sun and due to an emergency I went home on the Friday. I went to the ticket office to try and move my ticket but they said I would have to buy a new one, my fault for changing my mind but how hard would it of been to just move my journey? The train was half empty anyway!?
A noticeable drawback of FGW is the state of the trains, compared to other networks such as Virgin, the trains are dated and dirty, often with rubbish over the seats even when the train is about to begin a new journey from a departing station.
However, I could be one of the lucky ones here, I have rarely seen delays on any of my journeys going out of London or within London, so I guess this is the most important factor when using such transport.
Summary: Mixed bag, but still my preferred method of transport around UK.
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