First Great Western Reviews

One of the worst service ever especially if you are the unlucky ones travelling to and from paddington .. The trains during the rush hour are late in most circumstances or cancelled.I'm planning to quit my job or move home somewhere near office as a result of their poor service.

I often use FGW to visit home from London to Oxford, if you prebook then you get pretty decent return deals, I've got a return to Oxford for £10 before without any rail card discounts or anything. Buying tickets on the day however can be expensive. Also pre booked fares mean you have to get a certain train, and if you happen to get a ...  Read the complete review

Anyone who lives in the franchise area that is controlled by First Great Western will know what I mean when I say the service is poor. Having used other services, I know that most of the train network is poor, but I also know that for some time First Great Western had the worst punctuality of all the train networks in the country. Beat ...  Read the complete review

First Great Western: First for being worst! I have always enjoyed travelling on the train network, despite the fact that with the locations I often consult at, having to take a hire car. It always feels so unproductive sitting at the wheel when I could be working, or even better catching up on sleep. First Great ...  Read the complete review

I have been using First Great Western for around one trip a fortnight for the past 6 months, traveling between Wales and London. Usually traveling on the cheaper Super Saver trains. The cost is usually a decent amount, around £15-£20 return pre-booked or £40 on the day return. I should make clear that I use a Young persons railcard which ...  Read the complete review

I have used First Great Western only a couple of times and have never had a bad experince, in fact its been pretty good. With that train company I have managed to find a service I no longer expected to find in this country - an overnight sleeper. In the summer I caught the Night Riveria service from Paddington to St Ives and it was ...  Read the complete review

As I spend many, many days travelling up and down the country, I'm very familiar with the First Great Western service as I live in the south west. Often it is my beginning train service to get to a main station before continuing my journey north. The First Great Western trains are quite distinctive, being a purple-y blue ...  Read the complete review

I have only ever been on 2 first western trains as my experiences were so bad! I was travelling from london to oxford during rush hour, i use trains regularly so i'm not bothered about having to stand or a train being busy but this train there was not room for a single person but we had to get on that train, a nice gentleman managed to ...  Read the complete review

To get to work by car is an absolute nightmare, my journey is about 10 miles, and depending on the weather and time of the journey this has taken anywhere between half an hour and nearly two hours! Then on top of that there are petrol costs, parking costs, and wear and tear, and running costs of the car. Using a car to commute is ...  Read the complete review

First Great Western I am not a great traveller but do like visiting other places and experiences different cultures. Although South Wales is only over the river the culture different. My partner and I decided to travel with First Great Western on a day trip to Cardiff, simple because of convience. We didn't want the ...  Read the complete review

First Great Western are one of the poorest service providers in my opinion. It is regularly advertised that cheap tickets are available on many routes, but this is rarely the case. The trains are not overly comfortable and the carrages are often cramped and overloaded with people and baggage. In true reality the services are ...  Read the complete review

There are a number of benefits to travelling with first great western. If you book in advance you can get really cheap first class tickets which will get you free food, drink and even wine if you travel at the right time or you can buy really really cheap standard class tickets. However, for the most part first great western are ...  Read the complete review

First Great Western are a train company which runs on the GWR line between London and Swansea in Wales and Penzance in Cornwall. They also run several branch lines, such as the Maritime Line in Cornwall and the Severn Beach Line in Bristol. Whilst not a frequent user of the railways, I still take part in at least 20 ...  Read the complete review

FIRST GREAT WESTERN ARE ONE OF THE WORSET TRAIN COMPAINES IN THE UK THEY CANT RUN TRAINS ON TIME OR AT ALL THEY JUST CANCEL THEM AT NO NOTICE THERE STAFF ARE RUDE FIRST CLKASS IS LIKE SECOND CLASS AND WELL STANDARD WELL COWS GET BETTER TREATMENT IN THEIR VANS ALL I CAN SAY IS PLS DONT TRAVEL WITH THEM AND I HOPE THAT THE GOVERMENT WILL ...  Read the complete review

Now, I'm not normally one to slate something so much, but First Great Western are wholy deserving of this. I was travelling las month down from London back home, and I had paid £40 for my ticket, I expected comfort. Did I get comfort? No!!! About an hour in, I went and used the loo, and the lock was broken, so while ...  Read the complete review

When my parents and I go to London we go by train as we don't want to be stuck in traffic. We always take the Cardiff-London and London-Cardiff route with First Great Western. I am writing about my journey in October 2002 for my Birthday. I love London and we stayed there for 4 nights. First Great Western are also phasing out their ...  Read the complete review

Oh Dear Oh Dear. Let me tell you about Great Western I moved to Bristol 2 months ago, at exactly the same time as I got a new job in Oxford (don't ask!). I accepted the job, because I saw that there was a reasonable *direct* service between the 2 cities, and I would be able to commute between the two. That would be the 7.15 ...  Read the complete review

Did you know you can put your car on the train to go down to Cornwall? No, I bet you didn't, and neither did I, thinking that motor-rail was far too sensible an idea to be adopted by UK train networks, despite its popularity in Europe. Admittedly, the distances in the UK are generally shorter, so you never have to drive ...  Read the complete review

A recent early morning start in Central London and my normal idea of using a car to travel everywhere that my legs won't take me imminently went well and truly out of the window - even for me, a driving fanatic, the prospect of driving around streets I didn't know choc a block with hardened commuters and business people, finding ...  Read the complete review

I travel using First Great Western every couple of months to go to Devon from London for a weekend getaway. In almost every instance, I have had to let their customer service line ring about 60 times before someone has picked it up, allowing me to purchase tickets ahead of time. Customer service tends to be curt, ineffectual ...  Read the complete review