Newest Review: ... current one are a credit to First Bus, being curteous and well mannered and generally on time. however, on my homeward journey to-night ... more
I'm not impressed...
First Group Buses
Member Name: Clare7
First Group Buses
Advantages: A bus might turn up on time once occasioanlly.
Disadvantages: There are many...
I live in a remote area, there's 1 bus to town every hour which is always packed full of people. The buses are always running late and sometimes don't turn up at all.
I have to get to college for 9 o clock every morning and the bus is my only option. The bus times are not very well placed around the general working day. I can either catch a bus at 8.35 and arrive late to college, or I have to catch a bus at 7.35 to arrive at college an hour early. Recently changes have been made to this bus service, these changes take it through a major roundabout, during rush hour times, while everyone is trying to get to work/college/school.
The prices of bus tickets seems to rise constantly, it will cost me around £5 a day to get to college and back, bearing in mind this is a 10 minute car journey I think its ridiculous!
The decisions first makes as a company seem to be entirely focused on money rather than providing a good service for its customers.
Summary: They need to be more consumer focused and listen to what their customers want.
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