Newest Review: ... where the Station Manager was standing waiting for us on the steps. The train was specially stopped just for us, hence it was a two m... more
Scot Rail Fail.
Member Name: crazyfear
Advantages: Shuttle services, friendly staff.
Disadvantages: distruptions, ticket prices.
When Scot Rail was taken over by First travel, I, aswell as many others were hoping this would mean an end to service disruptions, cramped train carriages and overall a better service.
I have been using First Scot Rail trains for well over 5 years now and I have travelled to different parts of Scotland using them. I have been somewhat satisfied with the service provided.
One favourite line of the company seems to be using 'signal problems' as their excuse everytime there is a late train. The same message is read out, week after week, the same empty apology, nothing seems to be done about it.
Whenever essential maintainence is carried out (usually on Sundays) or there is a fault, a bus service is provided. While I dont mind my journey taking a little while longer and the hassle of finding the correct bus, I do mind that full fayre's still apply even though a new form of transport is being taken. There should be a discount offered to customers travelling during this time.
I have comes across staff who make sure each journey is as plesant as possible and this review is in no way a direct attack on them but on the company.
How long will people suffer before these problems are addressed?
Summary: Generally unreliable.
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