Newest Review: ... where the Station Manager was standing waiting for us on the steps. The train was specially stopped just for us, hence it was a two m... more
Member Name: corman
Date: 28/06/01, updated on 28/06/01 (117 review reads)
Advantages: it gives you the times at least
Disadvantages: no booking facility, inaccurate prices given, doesn't give you availability
A couple of months ago I tried to book a ticket online through the Scotrail web site, which apparently lets you book online. I was booking two weeks in advance (ample time normally) for an apex return Aberdeen to Edinburgh. At the moment they are £19. The booking procedure itself is very straightforward, giving you details of outward and inward journey times, you simply choose which times suits you best and the dates, and then it will give you options of whether you want Apex or full fare. I chose the times, gave my credit card details and thought it would just be a case of sitting back and waiting for the tickets to arrive through the post.
Several hours later I receive an email informing me that no apex tickets for those times and dates were available, the fare would therefore be £29 and to simply reply to the email to confirm this. I was sceptical of this so decided to phone the telesales section instead.
I subsequently found out that the fare quoted in the email was not available when travelling on a Friday, being Easter weekend no special fares were available and I would have to pay full fare with no guarantee of a seat, but I could travel any time I wanted to! This of course would be providing I could get a seat that wasn't already taken!
If I had replied to the email I no doubt would have been going round in circles trying to get my ticket booked, and ultimately would have ended up paying full fare anyway. I've since spoken to a work colleague who tried to book an apex as I did and went round the same houses, and it wasn't a bank holiday.
In their favour at least I received an email the same day telling me the fare and times weren't available, but what's the point in having an online booking service that doesn't flag these issues up whilst your booking? If they're trying to offer an alternative to the telesales centre, I ended up having to phone them anyway to get accurate time and fare infor