Newest Review: ... take it. I commute Sheffield to Manchester and back every day. Problems include: There is always a scramble to get a seat, as TP only put o... more
Don't try to change your ticket once purchased online - or bother with a First Class Ticket
First Transpennine Express
Member Name: Smoucher
First Transpennine Express
Imagine you have just spent £152.00 on three First Class Anytime return tickets one week in advance of traveling. You purchase the expensive option, because you are going to be traveling all day, and the final leg of your journey, a 1-1/2 hour train ride, doesn't even begin until well after 18:00. You also know enough about the state of public transport in Britain to ensure that you have an assigned seat, preferably in the First Class carriage, which at least pretends to be a decent standard of comfort.
Then as soon as you read the confirmation e-mail, you notice that your outbound journey departure time doesn't correspond with the time you thought you booked. Now, it may very well be that YOU made the mistake, so you can't complain - even if you are fairly certain you set the time correctly on the online booking form.
No matter, the whole point of the Anytime ticket is that you can travel at any time on the day of purchase. Also, First Trans. have a customer support team, who you imagine will be able to correct the problem. You call them up, and notice a distinct and heavy Indian accent at the other end of the phone. No problem, much of the time, Indian call centers can be just as good as UK based even if there is the added burden of understanding the accent.
So, there I was, in just that scenario. Let me cut the story short here. Suffice it to say that I am completely dissatisfied with the level of support received.
Basically, there is simply no reason to purchase a First Class Anytime ticket, because the only guarantee for a seat is on the train time that you book. if you actually end up having to travel 'anytime' rather than the booked time - the whole point of stumping up the extra cash for the Anytime ticket, you will be left scrabbling for any available seat on whichever train you manage to catch. Your First Class credentials get you absolutely nowhere.
Summary: Avoid this company if at all possible
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