Newest Review: ... with no problems and turned up at Victoria coach station in time for the 11.45 coach on Wednesday, August 1. The coach turned up in plen... more
Going to the isle of wight. Might find yourself stranded. Read the small print
Member Name: jaypl
Date: 16/11/10, updated on 16/11/10 (180 review reads)
Disadvantages: Might not arrive. Scary for tourist.
I recently booked my first trip on the greyhound bus service.
I was shocked at the treatment given myself and other passengers.
Accident on the A3 meant to late for using the hover travel.
The bus driver was advised to use the M3 but decided not to, big delay no connecting hover.
For me my parents live on the island so i know the forms of travel to get to the island and the locations. So i was ok in terms of knowing my bearings when the driver who decides to speak with the microphone 1mm away from his mouth making ever word illegible. I did like the bit where the driver had Alex Warner on the speaker phone unaware when the driver said what shall i do about the people going to the isle of wight. Alex turns round and says its says on the website we are not liable. They will have to deal with it. I was prepared, the American tourist with a baby were NOT. Now seriously the microphone talk made no sense, when we arrived at the hard interchange i spoke to the driver briefly as he was trying to get me off the coach as quick as possible saying he explained already. Ok, very bad service. Muttering to go passed the trains and say Alex Warner say your ticket is valid and he will give us all a refund. Now its cold and dark in what looks like a bus station with a train station attached. Hardly the same dropping you off outside for a connecting all in one trip Talk about no help at all, very disgusting treatment from the driver. Well i was first in line and they said no. Then a couple with a baby and another young man came with more info a lot of waiting and we were told totally different company, ticket not valid. We were also told to ring Alex Warner but as you can imagine no answer. So we all had to pay £10.50 for a new ticket for transportation to the island.
Now i understand a accident is a accident. But the driver knew about this 3 minutes after he left Victoria coach station, but still decided to use the A3 instead of the recommended route of the M3.
Alex Warner once contacted said he would refund me the cost of my ticket. This was on the 26th of October. Nothing, so i emailed him and received no response. Only once i sent a email telling him he was being rude and disrespectful did the response come
"I am not obliged to provide reimbursement for delays caused by problems totally beyond our control?"
So remember everyone if you book with greyhound and if a accident, bad weather, absolutely anything which can cause a delay you will be kicked off at the hard interchange. I will promise a refund but in reality read the small print and bugger off.
Summary: Always read the small print. A couple who cares about money and not its customers
More reviews in the field of Transport National
- Useless e-ticket communication
- You Either Love It Or Hate It.
- The World's Your Oyster
- South West Trains review
- Red Arrow - Nottingham to Derby and Chesterfield.
- awful service and too expensive
- Low cost airport transfers
- Go East, Where The Trains Are Old, Go EAST, Pricey Tickets Sold
- A driver responds.