I used to get a service via Southampton to London regularly and it was pretty good a few years ago but after their initial rising the UK Greyhound service has fallen into the doldrums.

After the initial great experience i decided to use them instead of national express to travel between London and Glasgow but it was terrible, there was no WiFi, Plug Sockets not working and definitely no leg space as advertised. Very poor service!

The i got a connecting bus from London to the Isle fo Wight which was a chartered service - not a greyhound coach, it was an old tour coach and the driver the same also - he knew nothing and was rude to me. When I asked him how the tickets worked on the boat to the island and the bus on the isle of wight he said - "I don't know, I only go to Portsmouth!" Now if i hadn't known the Isle of Wight and the areas then I would have been lost - there was no help and just demeaning looks when I asked further questions.

I emailed the support email just before my phone was dying as i couldn't charge it due to there being no sockets on any coach and five days later have received no reply - terrible service! I will continue to use National express in the future because at least they don't advertise things they can't offer or had no intention to.

I have also reported UK Greyhound to trading standards and the advertising watchdog, i am just so shocked by their service, especially to the isle of wight and the overnight coaches!

Please do not expect what they advertise, you will not get it!