Newest Review: ... it's not due to laziness Incompetence or a lack of trained staff It's not 'cos the company's useless Or even just having a laugh It isn't ... more
Author Name: Sarah
Advantages: None found
Disadvantages: Unsafe Driving, Misleading website, Rude customer relations, BLATANT RIP OFF
ZERO STAR RATING
Having recently sought tickets for a trip for myself and my elderly mother to travel by Megabus I was appalled to discover the website had duped me into booking one more ticket than I required.
It asks "how many passengers?" - I entered 2
"How many concessions?" - I entered 1
Does that seem reasonable so far? Apparently not, because this books 3 tickets. This wasn't apparent until I completed the transaction and received the email.
I complained to Megabus, whose immediate response (paraphrased) was "if you're too stupid to understand our site you should have called our premium rate number before you booked".
I raised a complaint with Consumer Protection, who contacted the local office for the company in Perth. Apparently the website isn't misleading because when it shows the options it shows 3 seats = £24. I had read that to mean there were 3 seats available on that route at the price of £24, not that I'd just booked 3 tickets at that price!
Am I alone in thinking that excluding concessions from the total of passengers is both misleading and discriminatory in terms of how the elderly are perceived by the company?
It appears there's no recourse. I'd be interested to know if anyone else has been caught out on this?
I plan to use that route regularly over the next 4 years. I will not be using Megabus or Stagecoach again though. They've just lost a potentially valuable customer. I'll either drive (unfortunate for the environment, but I don't work with unethical organisations) or I'll go by train in future!
We did use the service... despite being on the first bus out of the depot we were 15 minutes late leaving and were left standing outside in the rain rather than allowed to board. The driver was rude, performed several unsafe manoevers during the journey including almost forcing another motorist off the road during an overtaking move, and using his mobile phone whilst travelling at speed on the dual carriageway. We were late getting to our destination. The return trip was marginally better although the change of bus half way did not go smoothly. The driver again used a mobile phone during transit and twice pulled over onto the hard shoulder of the dual carriageway. The first time he came back on board with a broom which he used to prop the drivers external mirror in place through an open window. He phoned the depot to complain that the skirt lockers would not stay shut whilst driving but that he'd managed to jam them shut using the handle of a bag inside (I assume passenger luggage). Again we were late to the destination and, as an advanced motorist myself I would not put myself at risk with such poor driving skills, and obviously unsafe vehicles.
Having now looked at a few sites, it seems everyone is complaining about this company on almost all sites... are the users the problem or is it the company?
Unfortunately to submit a review on this site you must give at least 1 star. Megabus do not deserve this ZERO STAR RATING!!!
Summary: Will NEVER use Stagecoach again - Megabus lost them a customer. ZERO STARS NOT ACCEPTED