Description:Merseyrail is the name given to the electric commuter train network centred on Liverpool in the county of Merseyside. ... more
Merseyrail ... The name was used as the official brand for the network in the days of British Rail, and has stuck through several franchise holders. Merseyrail is one of the most frequent British commuter systems outside London, transporting 100,000 passengers a day, with services running (on average) every 15 minutes during weekday daytime, and 30 minutes at evenings and weekends. Services run on two lines covering the Liverpool suburban area and greater Merseyside, with a total track length of 120 km, 75 miles and 67 stations. The Northern Line links Liverpool with Southport, Ormskirk, Kirkby and Hunts Cross, while the Wirral Line, extending under the River Mersey, links Liverpool with New Brighton, West Kirby, Chester and Ellesmere Port. The two lines are entirely electrified, using a 750 V DC third-rail.
Newest Review: ... delays occur ,mostly at rush hour when everyone just wants to get home! If I had a pound for the amount of 'technical difficulties' I have heard merseyrail spout as a lame excuse for their delays I could buy my own train and commute in a rfeliable manner! As it is I have to sadly endure this incredibly incompetent service and pay 10 pound return for the joys of wondering which train that day ... more
Customer Merseyrail Reviews (20)
by soozie-orrellpark - written on 30/10/13
Granted it is up to them what they do with their own land, but they have cut down trees and are destroying our lovely leafy station front for a lift [disabled access, acceptable] and a car park?? [dont need one!]. I have emailed them and they dont give a monkeys. [mind you their website showed no activity since about 2011!!! No one to man it probably, too busy turning pretty areas into ugly concrete wastelands!When I enquired at the ticket office why they were chopping down trees they were like 'oh are they doing it now?? [we could barely hear each other for the deafening sound of electric chainsaws 2 feet away!]
by C Winstanley - written on 16/05/13
Very expensive. Trains are usually way too hot and crowded. Company employs a private security firm to catch out unsuspecting people whose outstretched foot may have inadvertently rested against some part of the seat-supporting structure opposite. For this offences (clean, dry shoe resting against metal area that no seated customer or their clothes would ever come into contact with - and leaving no mark) they will treat you like a criminal for about 15 minutes, with stupid questions such as "what colour would you say your eyes were?" and then they will send a letter a few weeks later demanding £50 from you and threatening court action. You have to pay.
by alison - written on 16/11/12
Sadly, I have the misfortune of having to use merseyrail everyday to commute to Liverpool University. I used to do this commute 3 years ago and back then merseyrail were renowned for delays and cancellations. It would seem absolutely nothing has changed. Here we are 3 years later and still delays occur ,mostly at rush hour when everyone just wants to get home! If I had a pound for the amount of 'technical difficulties' I have heard merseyrail spout as a lame excuse for their delays I could buy my own train and commute in a rfeliable manner! As it is I have to sadly endure this incredibly incompetent service and pay 10 pound return for the joys of wondering ... Read the complete review
by lu - written on 10/04/12
visited liverpool on sunday 8/4/12 for a few drinks with 2 other couples, decided to get one of the last trains home, arrived at the trainstation half an hour or so early purchased our tickets and waited for our 2 other friends to arrive at the turnstyles, A police officer arrived and was speaking to staff at the turnstyle and next min i was approached by the police woman (badge no 1235 took this as she refused to give me her name!) and Chris, (no older than 18 been in the job 2days and wanted to throw some power out you know the one) and advised i was going to bit unable to travel 'as i was unstable on my feet' i admit i had been drinking i was prob the most soberest .. Read the complete review
by - written on 19/11/11
I was on a train from Liverpool to Chester on Friday 18 November 2011. The train was running late and, at about 20.55, the train was terminated at Hamilton Square. One of the passengers asked the train staff why the service had been terminated. He then conveyed what he had been told to some of us who were affected. Apparently, he was told by the train staff that Merseyrail would incur a fine if the train was late but no fine if the services was terminated. So it was terminated - however much that inconvenienced the passengers. When the train staff were asked whether it was fair to dump passengers part way through their journeys, they shrugged their shoulders and closed the doors.Merseyrail's boast of a very high percentage of trains running on time now seems rather hollow in view of its manipulation of the figures.