Newest Review: ... delays occur ,mostly at rush hour when everyone just wants to get home! If I had a pound for the amount of 'technical difficulties' I have... more
an awful service
Date: 23/04/01, updated on 04/06/01 (44 review reads)
Advantages: A theoretical frequent service
Disadvantages: often have to stand on crowded trains
Merseyrail's track record is not a good one, dispite what it's charter says. Considering the fairly small area in which it operates, the failure rates, cancellations and delays are somewhat higher than they lead us to believe.
Hardly a day goes by without a high number of cancellations. Whilst some routes have a quarter hour frequency, this is little comfort to passengers who are packed like sardines into their filthy trains. During peak hours they used to couple two trains together for the extra demand. The excuse of staff shortages means that there are left over trains that could be coupled together to make the journeys a little bit better (there are extra trains scattered all other the region just sitting there doing nothing, so logistically, it shouldn't be too difficult to get, say, a fitter to get them joined up as they have to drive them into depots and the like).
In short, Merseyrail trains are dirty, unreliable and very expensive compared to other modes of public transport, which the company that runs the services (arriva) has a stranglehold of throughout Merseyside. Proberbly why they don't do anything to improove the service, no real competition.