Newest Review: ... delays occur ,mostly at rush hour when everyone just wants to get home! If I had a pound for the amount of 'technical difficulties' I have... more
Date: 01/09/00, updated on 01/09/00 (106 review reads)
Advantages: Can't think of any
Disadvantages: Too many to mention
"Real Misery" is a very fitting anagram of "Mersey Rail". I would say that the company is a joke but I (and countless others) are not laughing - if you travelled on their network, you'd know what I mean.
Go to their stations and you will see a poster with their "charter performance" on it. To go by the poster, one would think that the service is reliable - it is anything but reliable (if a train operating company has a "bad day" for running "services", it can decide not to include the performance figures for that particular day, making the whole charter concept a con). Virtually everyday their are "problems" ie trains not running or running late, no drivers to replace at changeovers, over crowded trains (they used to run peak services with two trains joined together for extra capacity but they were leased or sold to Connex in the south of the country).
Part of the charter states that if they (Merseyrail Electrics) fail to adhere to the charter, then the effected "customer" (we are not "passengers" anymore) would get their tickets refunded. The reality is that you will get messed around even further. Staff are unfriendly, some abusive (Liverpool Central staff in particular) and some do not even know the difference between peak and off-peak tickets (Liverpool Central again).
Security is a (sick) joke - it seems that it is acceptable to the staff to allow teenage yobs run amok with their flick-knives assaulting passengers - the lazy staff would not even pick up a telephone to the police, even though an assailant was apprehended - guess where? Yes, Liverpool Central once again.
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