National Express - on time! (National Express East Coast)

Member Name: jennyf16

Product:	National Express East Coast
Date:	30/07/08 (104 review reads)
Rating:

Advantages: on time, comfy, cheap

Disadvantages: lack of luggage storage

I used to book a lot of tickets with GNER who owned this east coast line before National Express took it over.

The National Express East Coast journey is one from Huddersfield/Wakefield/Leeds to Stevenage. I take this route several times a month so know what's a good price etc.

The trains are reliable and in the 3 and a half years that I've taken this journey I've only ever had 3 problems (1 major, the other 2 were minor) and so I can compliment this company and GNER highly.

The trains are all very comfy and all that I've been on have a refreshment carriage and often a refreshement trolley going down the train as well. The only negative I can say about the trains is that there is a lack of luggage storage, particularly on the busy trains when nearly everyone has a bag!

I cannot comment on what the service is like if you book in a train station as I've never done this, I always book online. The online service on first usage I really didn't like and prefered the 'old' way of GNER. I think this was just as I was used to it. However now I really like it particularly having discovered the grid like feature that allows you to instantly see which combination of tickets gives you the cheapest return fare - genuis, saves time of you having to work it all out and add up the different single fares.

All in all I can say that I've never experienced any problems with National Express East Coast and so cannot complain. A positive thing considering so many people complain about the train service in this country.

Summary: can't complain