National express... (National Express East Coast)

Member Name: li-lo

Product:	National Express East Coast
Date:	20/05/09 (40 review reads)
Rating:

Advantages: Fast trains and can be late but only by a few minutes

Disadvantages: The staff can be rude and unhelpful

I use National express when I am travelling to London, Peterburgh, Norwich and other places and if I had a choice I wouldn't.

Their prices are rising and the service is terrible, the staff look miserable and unpleasant so I try my very best to stay out the way of them. However, on the occassion I do have to ask them for something, they can be rude and most of the time they do not know the answers to questions, for example what time is the train? and they often can't answer.

For an Adult, it costs from where I am to London around £20 and I only live a fifty minute train ride away, if I could I would drive but I do not have a car.

The carriages are filthy and people openly drink alcohol on the train and the train staff do not care, I have seen people drinking alcohol and leaving their cans on the train and no train staff have picked it up and there have been children on the train, if their parents may have turned their back, they could have drunk remaining alcohol that could be left in their cans.

On a positive note, I can say is that the trains are fast and are normally on time or within a few minutes, this is much easier than driving but it is not worth the hassle for people who are not used to train stations and the money you have to pay.

I do also think that it could be a very good service with a little work. I tend to get a bus if I want to go to Clacton or Frinton, this is easier, a lot cheaper but takes a lot of time to get there.

Back to the litter, I agree that when you use a train at night, it can not be extremely clean but they should have cleaners as some other services do have.

I would reccomend if there is any other way to get to somewhere where you might want to use this service, use it as I hardly have a pleasant journey.

Summary: I would reccomend to use another form of transport if you can.